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All Journal Sisforma: Journal of Information Systems
Afrijal Afrijal
Institut Teknologi Telkom Purwokerto
Computer Science & IT Education Engineering Library & Information Science

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Maturity Level of ITSM Analysis Using ITIL V 3 Framework in NLAA Purbalingga Resad Setyadi; Yusmadi Kristian; Afrijal Afrijal; Farhan Deyantoro; Noto Indra Prakoso
SISFORMA Vol 8, No 1: May 2021
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (456.236 KB) | DOI: 10.24167/sisforma.v8i1.3039

Abstract

The development of communication and information technology impacts the activities and ways of thinking carried out by organizations and governments. The Purbalingga National Land Agency (NLA) is an institution that uses information technology to issue proof of land rights in the agrarian/land and spatial planning sector. This study analyzes IT service management maturity level (ITSM) at NLA Purbalingga using the Information Technology Infrastructure Library (ITIL) V.3 in the operation of domain services. Descriptive analysis method of questionnaires distributed to the community in NLA Purbalingga. The IT maturity level determination at NLA Purbalingga can be done based on the service operation domain factor. The IT maturity level used has five levels for this study. The results of the analysis show that the ITSM maturity level is at level four. Level four means that IT service management at NLA Purbalingga is appropriately handled by paying attention to the factors that are fulfilled according to procedures and taking process actions against systems that are not running effectively. This study aims to provide NLA Purbalingga to improve website maintenance by carrying out comprehensive system integration to enhance work effectiveness and quality.
Co-Authors Farhan Deyantoro Noto Indra Prakoso Resad Setyadi Yusmadi Kristian