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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Jurnal Informatika dan Teknik Elektro Terapan
Moh Noor Al Azam
Universitas Narotama
Computer Science & IT Control & Systems Engineering

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Optimizing Virtual Resources Management Using Docker on Cloud Applications Rendra Felani; Moh Noor Al Azam; Derry Pramono Adi; Agung Widodo; Agustinus Bimo Gumelar
IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Vol 14, No 3 (2020): July
Publisher : IndoCEISS in colaboration with Universitas Gadjah Mada, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/ijccs.57565

Abstract

This study aims to optimize servers with low utility levels on hardware using container virtualization techniques from Docker. This study's primary focus is to maximize the work of the CPU, RAM, and Hard Drive. The application of virtualization techniques is to create many containers as each of the containers is for the application to run a cloud storage system with the CaaS service infrastructure concept (Container as a Service). Containers on infrastructure will interact with other containers using configuration commands at Docker to form an infrastructure service such as CaaS in general. Testing of hardware carried out by running five Nextcloud cloud storage applications and five MariaDB database applications running in Docker containers and tested by random testing using a multimedia dataset. Random testing with datasets includes uploading and downloading datasets simultaneously and CPU monitoring under load, RAM, and Disk hardware resources. The testing will be done using Docker stats, HTOP, and Cockpit monitoring tools to determine the hardware capabilities when processing multimedia datasets.
PERANCANGAN DAN PENGEMBANGAN SISTEM INFORMASI HELPDESK UNTUK PENGELOLAAN REQUEST DAN COMPLAINT PELANGGAN PADA PT VIRTUSEE PETA SUKSES Adji Maulana Djagad; Moh Noor Al Azam
Jurnal Informatika dan Teknik Elektro Terapan Vol. 14 No. 3 (2026)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jitet.v14i3.10825

Abstract

PT Virtusee Peta Sukses menyediakan aplikasi Virtusee untuk mendukung kegiatan reporting dan monitoring aktivitas tim lapangan, namun pengelolaan request dan complaint pelanggannya masih mengandalkan WhatsApp dan Google Form yang kemudian dicatat ulang secara manual ke aplikasi manajemen tugas terpisah, sehingga rawan duplikasi pekerjaan, informasi tercecer, dan sulit dipantau statusnya. Penelitian ini merancang dan mengembangkan sistem informasi helpdesk berbasis web yang menyatukan pengelolaan request dan complaint pelanggan dalam satu platform, dibangun dengan metode Waterfall serta diimplementasikan menggunakan PHP dan framework Laravel. Hasil pengujian black box, menunjukkan seluruh skenario telah memenuhi kebutuhan fungsional yang ditetapkan, sehingga sistem mampu menghadirkan pengelolaan tiket yang lebih terstruktur, terpusat, dan transparan bagi penanganan request dan complaint pelanggan secara lebih efektif.
Co-Authors Adji Maulana Djagad Agung Widodo Agustinus Bimo Gumelar Derry Pramono Adi Rendra Felani