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All Journal Jurnal Bisnis dan Ekonomi Jurnal Studi Manajemen Organisasi Jurnal Ilmiah Ekonomi Islam Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences
Ahyar Yuniawan
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Religion Arts Humanities Economics, Econometrics & Finance Social Sciences

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 1 
Analysis of Quality Assurance Strategy in Increasing Business Performance of BCA Bank (Case Study on SOLA BCA Service: Solution Assistant BCA) Stefi Primagrazioso; Ahyar Yuniawan
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 2 (2022): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i2.5509

Abstract

The banking business in Indonesia is currently expanding, following the economic wheels, which continue to move in step with increasingly modern times, with increasingly strong rivalry between banks and the creation of more accessible financial technology. The goal of this study is to examine the implementation of the Quality Assurance strategy to improve business performance through BCA SOLA services, as well as the impact/consequences of doing so on BCA Bank's business performance. This research is a case study that aims to describe or provide an in-depth and full picture of the research findings. The total population consists of the workers at all BCA Bank in Semarang. The sample in this study was collected using a purposive sampling strategy, which involves collecting samples with certain considerations/characteristics. The data used in this case study was gathered through observation and interviews. SOLA service is a service designed for selected clients based on branch suggestions; this service will expand to assist customers who are increasingly dispersed throughout Indonesia. SOLA service will continue to give the best service to become a customer's personal assistant who can provide information and help customers overcome difficulties by giving the best solutions from goods held by BCA Bank. The function of Quality Assurance is critical in supporting the aims of SOLA service in the future. It is envisaged that Quality Assurance will be able to provide improvement and monitoring of how agents convey offers and product sales and modify coaching techniques.
Analysis of the Effectiveness of Leaders Based on Gender in Islamic-Based Non-Profit Organizations Nadya Ayu Saraswati; Ahyar Yuniawan
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 4 (2022): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i4.7101

Abstract

The role of women in top management positions in companies or organizations is still less than the role of men, while in general the female population is higher than the male population. This phenomenon indicates that there is a problem in the role of women in occupying top management positions. The view of patriarchal culture in Indonesia and the inappropriate interpretation of the Qur'an cause limitations on the role of women outside the home, especially as leaders and increase discrimination against women. This study discusses the differences in perceptions of male and female leaders and the application of Islamic leadership in non-profit Islamic organizations. The research was conducted using a mix method that integrates quantitative and qualitative research at an Islamic educational institution in the city of Semarang. The conclusion of this study is that male leaders are perceived to have higher effectiveness than female leaders. Male leaders listen more effectively to subordinates and share tasks more fairly than female leaders. Leaders in educational institutions that are the object of research have also behaved in accordance with the five behaviors of Islamic leaders. As a result, the management of the company or organization can choose leaders according to the direction and needs of the organization.
Examining Customer Value in Making Repeat Purchases Online Travel Agent Pegipegi Firdha Apsyari; Ahyar Yuniawan
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6699

Abstract

This study aims to determine the effect of hedonic values, social values on customer satisfaction and their impact on customer loyalty online travel agents Pegipegi. This study uses four variables, namely hedonic value, social value, customer satisfaction and customer loyalty. The population used in this study were all customers of Pegipegi's online travel agent in Indonesia, involving 134 respondents who were selected by purposive sampling with non-probability sampling technique. This study uses structural equation modeling (SEM) with the AMOS program. The results of this study indicate that hedonic values and social values have a positive and significant influence on customer satisfaction. Meanwhile, customer satisfaction has a positive and insignificant effect on customer loyalty.  
Co-Authors Anggun Tri Febriana Barra Bahtiar Aziz Firdha Apsyari Fuad Mas’ud Herma Yunitasari Laura Fabiola Soegihono Lia Witasari Muhammad Fatkurrozi Nadya Ayu Saraswati Nur Cahyani Robertus Gita Stefi Primagrazioso