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All Journal Jurnal Ilmiah Dinamika Teknik SEIKO : Journal of Management & Business International Journal of Economics, Business and Accounting Research (IJEBAR)
RA Marlien
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Economics, Econometrics & Finance Engineering Social Sciences

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TINGKAT KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN PADA UNIVERSITAS STIKUBANK SEMARANG Kasmari .; RA Marlien
Jurnal Ilmiah Dinamika Teknik DINAMIKA TEKNIK VOL. 11 NO. 1 JANUARI 2018
Publisher : Jurnal Ilmiah Dinamika Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (617.796 KB)

Abstract

The method used in this research is the method of Importance Performance Analysis (IPA). Where in concept is a multi-attribute model. This technique identifies the strengths and weaknesses of service by using two criteria of service quality and student satisfaction.  In this study aims to determine the level of student satisfaction with the quality of services provided by the Faculty of Economics and Business University Stikubank Semarang. To know the priority service attributes to be improved and maintained. analyzed with servqual method and cartesian diagram. Servqual method is used to determine the level of service quality based on the gap that occurs between perceptions or performance and student expectations, the dimensions used include: responsiveness,  reliability, assurance, emphaty (empathy), and tangibles (tangible). Cartesian diagram is used to identify the priority service attributes to be improved and maintained.  Based on the results of the analysis using servqual method states that students of Faculty of Economics and Business University Stikubank Semarang not satisfied with the services provided. The gap value of the tangible dimension is -0.39, reliability -0.60, responsiveness -0.38, empathy -0.24, assurance -0.18. sequentially ie -0.113, -0.046, -0.048, -0.090, -0.059. The result of Cartesius diagram analysis of attributes that become the main priority to be improved (quadrant I) are item 2, 11 20,21, 23 (quadrant II) that is 1, 5, 7, 12, 13, 14, 16, 24, 27 (kudran III ) ie items 3, 8, 10, 18, 19, 20, 26, (quadrant IV) ie items 4, 6, 9, 15, 17, 25.  Keywords: Service, Hope, Servqual, Cartesian Diagram, Level of Satisfaction
Komitmen Organisasional: Karakteristik Pekerjaan Dan Kompetensi Prima Andana; RA Marlien; Euis Soliha
SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i1.3861

Abstract

Untuk mencapai tujuan sebuah organisasi yang akuntabel, perlu adanya sumber daya manusia yang unggul. Alasan yang mempengaruhi baik tidaknya kinerja pegawai yaitu karakteristik pekerjaan serta kompetensi. Karakteristik pekerjaan, akan menumbuhkan berbagai macam motivasi atu semangat kerja yang berpotensi mempercepat pecapaian tujuan suatu organisasi. Tentunya hal ini di dorong pula dengan adanya kompetensi, yang mana kompetensi merupakan motor penggerak unuk peningkaan kualitas pegawai dalam menjaankan tugas pada sebuah organisasi demi mencapai kinerja yang di inginkan oleh organisasi. Penelitian ini dilakukan pada Rumah Sakit Umum Daerah Bendan Kota Pekalongan dengan jumlah sampel pegawai 114 orang. Cara yang dilakukan oleh peneliti yaitu menggunakan tehknik purposive sampling, dimana peneliti mengklasifikasikan responden ke dalam perbedan usia, masa kerja, pendidikan dan jenis kelamin. Kata Kunci : Karakteristik Pekerjaan, Kompetensi, Komitmen Organiasional, dan Kepuasan Kerja.
ORGANIZATIONAL COMMITMENT: PERSON ORGANIZATION FIT AND QUALITY OF WORK LIFE Winika Santa Rita; RA Marlien
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 6, No 3 (2022): IJEBAR, Vol. 6 Issue 3, September 2022
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v6i3.3927

Abstract

Human resource management (HR) is one of the key factors to get the best performance, because in addition to dealing with skills and expertise, HR management is also obliged to build conducive behavior for employees to get the best performance. In order to increase the organizational commitment of ASN (State Civil Apparatus) employees, it is necessary to analyze the factors that can support the increase in organizational commitment. The object of this research is ASN Employees. The sample used in this study is 137 respondents. The finding that partially organizational fit and quality of work life has a significant effect on job satisfaction, while person organization fit has no effect on organizational commitment. The variables of quality of work life and job satisfaction have an effect on organizational commitment. Job satisfaction as a mediation between the variable person organization fit and the quality of work life on organizational commitment Keywords: person organization fit, quality of work life, job satisfaction, organizational commitment
Co-Authors Euis Soliha Kasmari . Prima Andana Winika Santa Rita