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QUALITY ASSURANCE DENGAN METODEQUALITY FUNCTION DEPLOYMENT: KONSEP IMPLEMENTASI PADA INSTITUSI PERGURUAN TINGGI Alfi Arif
JURNAL AKUNTANSI UNIVERSITAS JEMBER Vol 9 No 1 (2011)
Publisher : Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/jauj.v9i1.1232

Abstract

This article intent to explore the Quality Function Deployment (QFD) methodology in order to construct quality assurance for the educational institutions..QFD is management tool that provides a visual connective process to help teams focus on the needs of the customers throughout the total development cycle of a product or process. It provides the means for translating customer needs into appropriate technical requirements for each stage of a product/process-development life-cycle. It helps to develop more customer-oriented, higher-quality products, both goods and services. Key words: Quality, Functions, Assurance, Deployment
Effectiveness of Performance of Government Internal Supervisory Apparatus (APIP) in Utilizing E-Audit Munfarida Rizky Mutamimmah; Taufik Kurrohman; Alfi Arif
International Journal of Economics, Management and Accounting Vol. 2 No. 1 (2025): International Journal of Economics, Management and Accounting
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijema.v2i1.396

Abstract

This study aims to determine the effectiveness of the performance of the Internal Supervisory Apparatus of the Banyuwangi Regency Government in utilizing e-audit and to determine user expectations in utilizing e-audit in the internal supervision process in Banyuwangi Regency. This study is an exploratory study using a mixed qualitative and quantitative approach. The data collection method used in this study is the triangulation method, namely data collection through interviews while testing the validity of the data to parties related to the use of e-audit. Interviews were conducted on December 2, 3, 4 and 6, 2024, which showed that the effectiveness of APIP performance in utilizing e-audit was quite effective or obtained a value of 55 out of a maximum value of 100. So that four of the five components that are indicators of effectiveness assessment still need a lot of development to be able to meet the needs and expectations of users in achieving supervisory objectives, including the preparation of PKPT, implementation, reporting and monitoring of follow-up supervision results.
Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Pelayanan Rail Ticketing System (RTS) Terhadap Kepuasan Pengguna (Studi Empiris Pada PT. KERETA API INDONESIA (PERSERO) DAOP 9 JEMBER) Winda Septianita; Wahyu Agus Winarno; Alfi Arif
e-Journal Ekonomi Bisnis dan Akuntansi Vol. 1 No. 1 (2014)
Publisher : UPT Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/ejeba.v1i1.570

Abstract

Tujuan dari penelitian ini adalah untuk menguji pengaruh kualitas sistem, kualitas informasi, serta kualitas pelayanan Rail Ticketing System (RTS) pada kepuasan penguna (studi empiris pada PT. Kereta Api Indonesia (Persero) Daop 9 Jember). Penelitian ini menggunakan metode kuesioner dan wawancara dalam memperoleh data dan informasi untuk dianalisis. Populasi dalam penelitian ini adalah pengguna (pelanggan) yang melakukan pembelian tiket melalui sistem online RTS di PT. KAI (Persero) Daop 9 Jember. Teknik pengambilan sampel menggunakan metode purposive sampling. Kriteria yang digunakan adalah pengguna yang melakukan pembelian tiket secara online atau menggunakan Rail Ticketing System sendiri tanpa melalui perantara seperti indomart dan lain-lain serta data yang digunakan berdasarkan periode atau waktu pelaksanaan penelitian (± 2 bulan). Jumlah sampel dalam penelitian ini yang memenuhi kriteria adalah sebanyak 80 reponden. Metode analisis data yang digunakan dalam penelitian ini yaitu metode analisis regresi linier berganda. Penelitian ini menggunakan Uji F untuk menguji kelayakan model dan Uji t digunakan untuk mengetahui signifikansi dari pengaruh variabel independen secara parsial terhadap variabel dependen. Hasil penelitian ini menunjukkan bahwa variabel kualitas sistem berpengaruh secara positif terhadap kepuasan pengguna, variabel kualitas informasi berpengaruh secara positif terhadap kepuasan pengguna, dan variabel kualitas pelayanan berpengaruh secara positif terhadap kepuasan pengguna.
PENGARUH BUDAYA ISLAM, KEMAMPUAN MANAJEMEN TERHADAP KINERJA KARYAWAN BANK SYARIAH INDONESIA MELALUI MOTIVASI KERJA SEBAGAI VARIABEL MEDIASI Oktaviansyah, Hendrik Tri; Alfi Arif; Robby Reza Zulfikar
VALUE: Journal of Business Studies Vol. 4 No. 1 (2025): VALUE : Journal of Business Studies
Publisher : Study Program of Management Faculty of Economics and Business University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine the influence of Islamic culture and management capability on the performance of employees at Bank Syariah Indonesia through work motivation as a mediating variable. This study was conducted at Bank Syariah Indonesia, which is considered the largest bank in Indonesia. The results of the study indicate that Islamic culture has a positive influence on work motivation, management capability has a positive influence on work motivation, work motivation has a significant positive influence on employee performance, Islamic culture has a positive and significant influence on employee performance, management capability has a positive and significant influence on employee performance, and the influence of Islamic culture on employee performance through work motivation is significant, as well as the influence of management capability on employee performance through work motivation being significant