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All Journal JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Wahyuni Dian Purwati
Esa Unggul University
Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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Effect of Perceived Organizational Support and Organizational Justice on Nurses’ Work Engagement with Intermediate Factors of Organizational Trust Indra Theodorus; Wahyuni Dian Purwati; Mohamad Reza Hilmy
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 10, No 3 (2021): December
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v10i3.12218

Abstract

Work engagement is major concern for human resource management at XYZ Hospital Tangerang in order to improve performance of nursing profession. This study aims to study the effect of perceived organizational support and organizational justice on work engagement with intermediary factors of organizational trust. Quantitative associative research was conducted on 96 nurses in the hospital. XYZ Tangerang in March 2021, with primary data obtained by survey. The research instruments used are Utrecht Work Engagement Scale (UWES), The Survey of Perceived Organizational Support (SPOS), Measures of Trust, Trustworthines, and Performance Appraisal Perceptions, and Organizational Justice Survey. The data analysis method used is Path Analysis. The results of this study found that there was a significant positive effect of perceived organizational support on work engagement through organizational trust as an intermediary factor and a significant positive effect of organizational justice on work engagement through organizational trust as an intermediary factor, as well as a positive influence of organizational trust on work engagement. It was also found that the positive effect of perceived organizational support and organizational justice on organizational trust was found. Thus increasing organizational trust, perceived organizational support, and organizational justice will increase nursing work engagement.
WORK ENGAGEMENT AS MEDIATOR OF COMPETENCE AND SELF-EFFICACY OF SERVICE QUALITY Veimina Surya; Wahyuni Dian Purwati; Rian Adi Pamungkas
Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Vol 5 No 1 (2023): RISET : Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis
Publisher : Kesatuan Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/riset.v5i1.160

Abstract

This study aimed to obtain empirical evidence of the effect of competence and self-efficacy on service quality with work engagement as an intervening variable using a cross-sectional study design and 100 health workers with civil servant status as respondents. The study's results prove that simultaneously and partially, competence and self-efficacy have a positive and significant direct effect on work engagement and service quality, and work engagement has a positive and significant effect on service quality. So work engagement positively mediates the relationship between competence and self-efficacy in improving the service quality. The partisanship of health workers by involving themselves will make competence and management efforts in developing self-efficacy more effective in improving the ability of health workers to deliver quality services to inpatients. Competence will enable health workers to improve the quality of services more optimally if they appreciate interprofessional input and fully practice their knowledge. The importance of generalizations that management must develop for health workers in giving trust and experience will be an impetus for health workers to provide quality services in inpatient installations.
WORK ENGAGEMENT AS MEDIATOR OF COMPETENCE AND SELF-EFFICACY OF SERVICE QUALITY Veimina Surya; Wahyuni Dian Purwati; Rian Adi Pamungkas
Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Vol 5 No 1 (2023): RISET : Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis
Publisher : Kesatuan Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/riset.v5i1.160

Abstract

This study aimed to obtain empirical evidence of the effect of competence and self-efficacy on service quality with work engagement as an intervening variable using a cross-sectional study design and 100 health workers with civil servant status as respondents. The study's results prove that simultaneously and partially, competence and self-efficacy have a positive and significant direct effect on work engagement and service quality, and work engagement has a positive and significant effect on service quality. So work engagement positively mediates the relationship between competence and self-efficacy in improving the service quality. The partisanship of health workers by involving themselves will make competence and management efforts in developing self-efficacy more effective in improving the ability of health workers to deliver quality services to inpatients. Competence will enable health workers to improve the quality of services more optimally if they appreciate interprofessional input and fully practice their knowledge. The importance of generalizations that management must develop for health workers in giving trust and experience will be an impetus for health workers to provide quality services in inpatient installations.
Effect of Perceived Organizational Support and Organizational Justice on Nurses’ Work Engagement with Intermediate Factors of Organizational Trust Indra Theodorus; Wahyuni Dian Purwati; Mohamad Reza Hilmy
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 10 No. 3 (2021): December 2021
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v10i3.12218

Abstract

Work engagement is major concern for human resource management at XYZ Hospital Tangerang in order to improve performance of nursing profession. This study aims to study the effect of perceived organizational support and organizational justice on work engagement with intermediary factors of organizational trust. Quantitative associative research was conducted on 96 nurses in the hospital. XYZ Tangerang in March 2021, with primary data obtained by survey. The research instruments used are Utrecht Work Engagement Scale (UWES), The Survey of Perceived Organizational Support (SPOS), Measures of Trust, Trustworthines, and Performance Appraisal Perceptions, and Organizational Justice Survey. The data analysis method used is Path Analysis. The results of this study found that there was a significant positive effect of perceived organizational support on work engagement through organizational trust as an intermediary factor and a significant positive effect of organizational justice on work engagement through organizational trust as an intermediary factor, as well as a positive influence of organizational trust on work engagement. It was also found that the positive effect of perceived organizational support and organizational justice on organizational trust was found. Thus increasing organizational trust, perceived organizational support, and organizational justice will increase nursing work engagement.
Co-Authors Indra Theodorus Mohamad Reza Hilmy Rian Adi Pamungkas Veimina Surya