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All Journal Syntax Literate: Jurnal Ilmiah Indonesia International Journal of Nursing and Health Services (IJNHS) Journal of Multidisciplinary Academic Inovasi: Jurnal Ilmiah Ilmu Manajemen Jurnal Admmirasi Science Midwifery Journal of Nursing and Public Health (JNPH) Jurnal Health Sains Jurnal Ilmu Manajemen Terapan (JIMT) International Journal Of Science, Technology & Management (IJSTM) International Journal of Educational Research and Social Sciences (IJERSC) Jurnal Sosial dan Teknologi International Journal of Community Service Jurnal Locus Penelitian dan Pengabdian Jurnal Akuntansi dan Keuangan Jurnal Sains dan Teknologi Sehat Rakyat: Jurnal Kesehatan Masyarakat International Journal of Health and Pharmaceutical (IJHP) JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) International Journal of Health and Medicine Indonesian Journal of Health Research Innovation Jurnal Cinta Nusantara
Mohamad Reza Hilmy
Universitas Esa Unggul
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Veterinary Other

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Challenges Healthcare Management Business: ISP Innovation SMEs with Technology Virtualization and Server Consolidation Mahadewi, Erlina Puspitaloka; Mohamad Reza Hilmy; Arnastya Iswara Sanantagraha
International Journal of Science, Technology & Management Vol. 2 No. 4 (2021): July 2021
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v2i4.239

Abstract

The adaptation and innovation of the healthcare business strategy during the pandemic and new normal is needed now, for Small and Medium Enterprises (SMEs) which are engaged in Internet Service Providers (ISP) especially in running their business in pandemic also face the future challenging. This study aims to prove that virtualization technology planning, virtualization technology adaptability, and server consolidation services have a positive effect on healthcare management and business, such as operational costs with an impact on more efficient of healthcare small and medium enterprises (SMEs) Internet Service Providers (ISPs) in Indonesia. The data were taken from distributing questionnaires to 77 company representative respondents with the positions of IT Manager, IT Supervisor, and CIO. Data were analyzed by SEM using Smart PLS. The results of the research obtained prove that the operational cost effectiveness of Data Center management is influenced by planning, adaptability, and application of virtualization technology for 5.0. SMES ISPs in Indonesia healthcare sector need to pay attention to new result of planning, adaptability, and implementation of server consolidation services as a determinant of operational and cost effectiveness related to business objectives and management in managing a Data Center in the pandemic, new normal and future challenges.
Social Media Marketing Relations, Brand Awareness to Brand Loyalty Through The Brand Image Heskiano Heskiano; Tantri Yanuar Rahmat Syah; Mohamad Reza Hilmy
Journal of Multidisciplinary Academic Vol 4, No 4 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The increasing number of hospitals built by both private and government parties requires a hospital to be ready to compete both in competing with domestic hospitals and in competing with international hospitals. This study aims to analyze the effect of social media marketing activities, brand awareness of RSIA X on the brand loyalty of outpatients in the midwifery section with brand image as an intervening variable. This study uses a quantitative approach, survey methods and correlation techniques with a non-experimental design using a cross-sectional study approach with a sample of 160 patients who are outpatient in the obstetrics department of RSIA X and become a follower in social media accounts of RSIA X. Social media marketing activities, brand awareness are independent variables. Brand image is an intervening variable and brand loyalty is a dependent variable. This study uses a questionnaire using a Likert scale while testing data analysis using SEM. The results showed a social media marketing and brand awareness had a positive and significant effect on brand loyalty mediated by brand image.
Communication Effectiveness of Doctors and Patients, Loyalty, Word of Mouth, On Repurchase Intentions at District Public Hospital Tangerang, Indonesia Rini Handayani; Endang Ruswanti; Mohamad Reza Hilmy; MF. Arrozi Adhikara
Journal of Multidisciplinary Academic Vol 5, No 4 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The dynamic state of society and the economy is sufficient, and the ease of access to information also influences patients’ choice of health care providers. The delivery of information between patients has a strong influence on the determination of the choice of service facilities that provide health services, due to service satisfaction and loyalty felt by the patients themselves, which will lead to the desire or intention to choose and reuse services in the hospital. The purpose of this study is to examine the impact of effective communication, patient loyalty, Word of Mouth on the intention to return to the Tangerang District General Hospital. A total of 105 patients were included in this quantitative study. Structural Equation Modelling analysis tool with Path Analysis statistical test was used in this study. The results showed that the effective communication between doctor and patient has a significant positive effect on patient loyalty. The influence of Word of mouth has direct impact on the intention to visit the hospital. Without word of mouth, effective communication and patient loyalty towards the wish to return to the hospital are possible.
The Social Media Marketing Effect On Brand Awareness And Brand Loyalty In Lasik Clinic Jakarta, Indonesia Frizky Ramadhan; Tantri Yanuar Rahmat Syah; Mohamad Reza Hilmy; Rokiah Kusumapradja
Journal of Multidisciplinary Academic Vol 4, No 5 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The number of internet users in Indonesia has increased every year reached 18.9% of 171.17 million Indonesians have accessed social media services. Social media is known to be a place for effective and efficient promotion. Thus, the one of clinics namely Lasik Clinic is operating in the field of Lasik surgery. Founded in 2017, only less than 20% of new patients knew the clinic through social media. Social media marketing (SMM) is a marketing process through social media platforms. Brand awareness (BA) is the ability of customers to remember a brand. Brand loyalty (BL) is a measure of the customer's relationship to a brand. Social media marketing is known to increase BA and BL. Thus, in this study study aims to analyze the effect of SMM on BA and BL of the clinic. Data collection was carried out using questionnaires on 100 patients and families which is the data performed validity and reliability tests. Here, data analysis was processed using the SEM LISREL method. The results of the data description obtained SMM, BA, BL on the questionnaire included in the high category with each value 82.14%, 81.87%, and 84.73%. The results of data analysis showed that there was a significant influence between SMM on BA (T = 5.13) and BL (T = 4.74) which was in accordance with some previous studies whereas BA had no significant effect on BL (T = 1.72) which not in accordance with previous research. This may be caused by other factors not examined in this study.
Kualitas Pelayanan Rawat Jalan Loyalitas Pasien Pengguna Asuransi Swasta Terdaftar Perjanjian Waktu Temu Di RS X Jakarta Selatan David Estrada; Mohamad Reza Hilmy; Erry Yudhya Mulyani
Jurnal Health Sains Vol. 3 No. 4 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i4.463

Abstract

The increasing number of hospitals in Indonesia which are managed by the government and the private sector demands to provide the maximum level of service, professionalism and competence to reflect the best service quality. Quality provides a special impetus for companies to understand customer expectations which in turn can increase customer satisfaction and create customer loyalty. This study aims to analyze the relationship between service quality and patient loyalty. Methods: This study was structured using a quantitative approach with a cross sectional method. The sample in this study were patients who had registered for an appointment at a specialist outpatient unit at the outpatient unit of RS X South Jakarta with a total of 100 people based on inclusion criteria. Data collection techniques are carried out using questionnaires or questionnaires to reveal information or data from respondents. Data analysis was performed statistically univariate and bivariate. Multivariate analysis for hypothesis testing was performed using path analysis. Data is presented in p-value and C.R. (Critical Ratio). Results: The results showed that out of 100 subjects, 60% were male, 83% had a bachelor's degree and 70% were private employees. From the bivariate analysis related to patient loyalty at the eye specialist Hospital X South Jakarta, the waiting time variable has no significant effect on the loyalty variable (CR (Critical Ratio) the value is less than 2.0 and the P value (p-value) is greater than the significance level. (α) of 0.05), the value of interpersonal communication (CR (Critical Ratio) is more than 2.0 and the P value is smaller than the significance level (α) of 0.05), employee performance (CR (Critical Ratio) is greater than 2.0 and the P value (P-Value) is smaller than the significance level (α) of 0.05, the service facility value (CR (Critical Ratio) is more than 2.0 and the P value is less than the significance level (a) of 0.05) has a positive and significant effect on the loyalty variable. Conclusion: Patient loyalty at specialist Hospital X South Jakarta is influenced by interpersonal communication, employee performance and service facilities but is not affected by waiting time.
PENGENDALIAN ANTIBIOTIK BERDASAR METODE KONSUMSI ABC DENGAN PENERAPAN MINIMUM-MAXIMUM STOCK LEVEL TERHADAP EFISIENSI PERSEDIAAN FARMASI RUMAH SAKIT yudha pranata; Agusdini Banun; Mohamad Reza Hilmy
Jurnal Health Sains Vol. 3 No. 9 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i9.585

Abstract

Inefficient planning and control of drug supplies, apart from causing shortages or excess stocks, can also lead to inefficiency in hospital operating costs. This study aims to determine the effect of applying the Minimum-Maximum Stock Level (MMSL) method on the efficiency and effectiveness of drug supply in the Pharmacy Installation of RSU. Sanggau Medical Center. The sample group of class A antibiotics from the ABC consumption method as many as 22 types of drugs were taken purposively from retrospective data from January - June 2021, and applied the MMSL method prospectively in October - December 2021. Data analysis was carried out on inventory values, month-stock, and ITOR (Inventory Turn Over Ratio) before and after the application of the MMSL method using the Wilcoxon Signed Rank Test statistical test.The results of statistical tests showed the effect of applying the MMSL method to the month-stock ratio of the antibiotic group before the intervention was 2.87 and after the intervention was 2.03 with a p value of 0.021 (p <0.05). While the ITOR value before the intervention was 13.73 times/year and after the intervention was 19.16 times/year with p value = 0.006 (p<0.05). Although it did not show a significant difference in the inventory value of the antibiotic group between before the intervention (Rp. 62,497,441,) - and after the intervention (Rp. 54,072,358,-), with p value = 0.236 (p>0.05), but shows an efficiency of 13.48%. The application of the MMSL method has a positive impact on increasing the efficiency of drug control in hospitals by decreasing the inventory value and month-stock ratio, as well as increasing ITOR
Peran Bauran Pemasaran Terhadap Loyalitas Pasien dengan Mutu Layanan Sebagai Variabel Intervening di Rumah Sakit Misi Lebak Tahun 2021 Ahmad Riyadi Siregar; Mohamad Reza Hilmy; Endang Ruswanti
Jurnal Admmirasi Vol 7 No 1 (2022): June
Publisher : Assosiasi Dosen Muhammadiyah Magister Administrasi Rumah Sakit Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v7i1.228

Abstract

Program bauran pemasaran jasa mempunyai peranan yang sangat penting sebagai bagian dari strategi dan kebijakan layanan kesehatan untuk mewujudkan kepuasan pasien yang pada akhirnya diharapkan dapat meningkatkan loyalitas. Peningkatan mutu pelayanan terutama pengelolaan complain (keluhan) dari pasien sangat diperlukan. Sampai sekarang masih terdapat beberapa keluhan (ketidakpuasan) dari pasien serta keluarga yang diterima oleh pihak rumah sakit baik secara langsung maupun tidak langsung. Metodologi penelitian menggunakan kuantitatif potong lintang (cross sectional). Data dikumpulkan dengan menyebarkan kuisioner kepada 132 orang pasien yang berobat di poli penyakit dalam RS Misi Lebak dimana proses pengambilan data dilakukan dalam waktu bersamaan. Hasil penelitian menunjukkan bauran pemasaran berpengaruh secara signifikan terhadap loyalitas pasien dengan mutu layanan sebagai variabel intervening, bauran pemasaran berpengaruh secara signifikan terhadap loyalitas pasien, bauran pemasaran berpengaruh secara signifikan terhadap mutu layanan, loyalitas pasien berpengaruh secara signifikan terhadap mutu layanan. Implikasi praktis, manajemen RS dapat melakukan perencanaan kombinasi pemasaran yang menekankan pada nilai-nilai subudaya dan kelas sosial masyarakat agar diterima dalam kebudayaan konsumen dan mendalami motivasi, persepsi, pembelajaran dan sikap dari konsumen agar terbentuk loyalitas dari pelanggan di RS Misi Lebak.
Effect of Perceived Organizational Support and Organizational Justice on Nurses’ Work Engagement with Intermediate Factors of Organizational Trust Indra Theodorus; Wahyuni Dian Purwati; Mohamad Reza Hilmy
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 10 No. 3 (2021): December 2021
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v10i3.12218

Abstract

Work engagement is major concern for human resource management at XYZ Hospital Tangerang in order to improve performance of nursing profession. This study aims to study the effect of perceived organizational support and organizational justice on work engagement with intermediary factors of organizational trust. Quantitative associative research was conducted on 96 nurses in the hospital. XYZ Tangerang in March 2021, with primary data obtained by survey. The research instruments used are Utrecht Work Engagement Scale (UWES), The Survey of Perceived Organizational Support (SPOS), Measures of Trust, Trustworthines, and Performance Appraisal Perceptions, and Organizational Justice Survey. The data analysis method used is Path Analysis. The results of this study found that there was a significant positive effect of perceived organizational support on work engagement through organizational trust as an intermediary factor and a significant positive effect of organizational justice on work engagement through organizational trust as an intermediary factor, as well as a positive influence of organizational trust on work engagement. It was also found that the positive effect of perceived organizational support and organizational justice on organizational trust was found. Thus increasing organizational trust, perceived organizational support, and organizational justice will increase nursing work engagement.
Effect of Workload and Nurse Competency on Patient Safety Incidents and Application of 6 Patient Safety Goals as Intervening Variables Feggy Ekatama Anggela; Mohamad Reza Hilmy; Kemala Rita Wahidi
Jurnal Health Sains Vol. 4 No. 3 (2023): Journal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v4i3.868

Abstract

Patient safety is something that needs to be prioritized in health services. The goal of this study was to examine nurses' workload and competence on patient safety incidents using the six patient safety goals as intervening variables. a cross-sectional study at a private hospital in Tangerang in February 2022. The research subjects were all functional nurses in the hospital. There is an influence between workload, nurse competence, and implementation of the 6 patient safety goals on patient safety incidents (p<0.001). Low workload and high nurse competence can improve the implementation of the six patient safety goals, which will reduce patient safety incidents.
Preventing The Impact of Unequal Thought Social Media on LGBT and HIV-AIDS In Mindset of Gen Z Puspitaloka Mahadewi, Erlina; Silviana Mustikawati, Intan; Reza Hilmy, Mohamad; Purnama, Suryari; Harahap, Arman
International Journal Of Community Service Vol. 4 No. 2 (2024): May 2024 (Indonesia - Ethiopia )
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijcs.v4i2.245

Abstract

The present study reports the comprehensive study after pandemic era in early 2024, aims to determine an effective methodical approach in exploiting the impact of thought inequality when using social media as an effort to prevent the transmission of HIV/AIDS (LGBT) infections. The preparation of this literature review uses the narrative literature review method by entering keywords into the PubMed, ProQuest, Wiley, CINAHL and databases of ScienceDirect. The results of the research show that the effective method used in utilizing social media in efforts to prevent the transmission of HIV/AIDS (LGBT) infections including Network Monitoring Systems and direct intervention. The Network Monitoring System method can analyze the scientific role of health sociology in statistical data or social change trends which are used as material considerations in formulating health promotion policies. Meanwhile, direct intervention with a comprehensive educational approach in empowering individuals, communities or groups becomes a stimulant for one is the potential to oversee health problems independently. In conclusion, both produce outputs in the form of increasing awareness in the prevention and transmission of HIV/AIDS (LGBT), healthy sexual knowledge, minimizing stigma towards HIV/AIDS sufferers, getting accurate target tracing paths, education will be provided.
Co-Authors Ade Heryana Agusdini Banun Ahmad Riyadi Siregar Aprilita Rina Yanti Eff Arman Harahap Arnastya Iswara Sanantagraha Arrozie, Muhammad Fachruddin Ayu Larasati David Estrada Dihin Septyanto Dimas Angga Negoro Dwi Putranto, Rahmat Eko Wibowo Endang Ruswanti Endang Ruswanti Erlina Puspitaloka Mahadewi Erry Yudhya Mulyani Erry Yudhya Mulyani Eva Khodijah Fachmi Tamzil Fanie Nur Indriani Feggy Ekatama Anggela Frizky Ramadhan Harahap, Arman Hariani Widyastuti Herda Febtri Ranti Heryana, Ade Heskiano Heskiano Indra Theodorus Intan Silviana Mustikawati Iswara Sanantagraha, Arnastya Kemala Rita Wahidi Kustiawan, Unggul Kusumapradja, Rokiah Mahadewi, Erlina Puspitaloka Mandala Putra, Juniawan Maratis, Jerry MF. Arrozi Adhikara Monalisa, Irine Mulyo Wiharto Muniroh, Muniroh Nandi Saputra Ningsi, Iin Widya Nisa, Puspita Chairun Nofierni, Nofierni Novika Dwi Anggraini Nurmawaty, Dwi Nurul Hakiki Ozays , Mehmet Pamungkas, Ario Panigoro, Erwin Pantja Djati, Sundring Puspitaloka Mahadewi, Erlina Putranto, Rahmat Dwi Putri Batenia RESPATI, RUSVI Rina Anindita Rini Handayani sandra dewi Saptari, Dhany Setiawan, Ichwan Seto, Samudro Shameela , Alika Shameela, Alika Silviana Mustikawati, Intan Siswati Siswati Situmorang, Indah Mestika Slanga, Pocut Sukardi Sukardi Suryari Purnama Syahmirza Indra Lesmana Tantri Yanuar Rahmat Syah Unggul Kustiawan Wahyuni Dian Purwati WARIS, CANTIKA DINI Widanthi, Ida Ayu Ketut Yanuar Ramadhan yudha pranata Zairil, Zairil