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All Journal JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Solichah Supartiningsih
Rumah Sakit Sarila Husada Sragen
Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

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Kualitas Pelayanan Kepuasan Pasien Rumah Sakit: Kasus Pada Pasien Rawat Jalan Solichah Supartiningsih
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 6 No. 1 (2017): April 2017
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.6122

Abstract

The purpose of this study was to determine the effect of service quality dimensions in terms of physical appearance, reliability, responsiveness, assurance, and empathy for hospital patient satisfaction Sarila Husada Sragen. This study uses a test approach the relationship between variables with quantitative approach. Samples are patients who use the services of Sarila Husada Hospital of Sragen. Test the relationship between variables was performed using multiple regression test. This study found that tangbel and assurance effect on customer satisfaction Sarila Husada hospital patients Sragen.
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