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All Journal Journal The Winners
Hartono Agus Salim
Bina Nusantara University
Social Sciences

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Analisis Customer Relationship Management terhadap Kepuasan Pasien Pusat Jantung Nasional Harapan Kita S. Liawatimena; Teguh Arifianto; Yunina Saliu; Hartono Agus Salim
The Winners Vol. 3 No. 1 (2002): The Winners Vol. 3 No. 1 2002
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v3i1.3832

Abstract

The research tries to find out how big the influence of Customer Relationship Management of Heart Centre Patient Harapan Kita concerning the patient satisfaction. The Customer Relationship Management divide into three main functions which is Acquisition, Enhance, and Retain. The conclusion is, if there is increased in Customer Relationship Management of Heart Centre Patient Harapan Kita, it will increased the patient satisfaction also.
Co-Authors S. Liawatimena Teguh Arifianto Yunina Saliu