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All Journal Jurnal Ilmiah Teknik Industri PERFORMA : Media Ilmiah Teknik Industri PERFORMA : Media Ilmiah Teknik Industri
I Wayan Suletra
Sebelas Maret University
Engineering Industrial & Manufacturing Engineering

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Designing The Proposed Improvement of TIX ID Online Cinema Ticket Purchase Service Quality Julya Ditazha; Eko Pujiyanto; I Wayan Suletra
Jurnal Ilmiah Teknik Industri Vol. 19, No. 02, December 2020
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v19i2.11540

Abstract

TIX ID is application in Indonesia that provides new experiences in purchasing cinema tickets. The success of a company can be seen from service quality in fulfilling the satisfaction of customers. Therefore, the purpose of this study is to designing the proposed improvement TIX ID online cinema ticket purchase service quality. This study was conducted in three stages, namely testing the hypotheses of the relationship between variables using PLS-SEM, measuring service quality using the servqual method, and designing the proposed improvement. The result of this study is e-service quality has a significant effect on e-satisfaction and e-loyalty. In addition, the dimensions of e-service quality are dominant effect on the low TIX ID service quality is compensation, with a gap of 27%. Recommendations for improvement are providing customer access to be able to contact customers service directly and SOP of the cooperation TIX ID and DANA.
Risk Identification and Safety Assessment in Kemuning Sky Hills Tourism Area Yasmin Zulfa Agustin Alfiyah Hariyanto; Bambang Suhardi; Rahmaniyah Dwi Astuti; Irwan Iftadi; Eko Liquiddanu; I Wayan Suletra; Ade Aisyah Arifna Putri
Performa: Media Ilmiah Teknik Industri Vol. 25 No. 1 (2026): Performa: Media Ilmiah Teknik Industri
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret (UNS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/performa.v25i1.2841

Abstract

Kemuning Sky Hills is a natural tourist attraction in Karanganyar Regency that offers various extreme rides, including a glass bridge, a sky swing, a flying chair, and a flying bicycle. Although it attracts tourists, the safety risks associated with these rides have not been optimally managed. This study aims to assess safety risks using the Hazard Identification, Risk Assessment, and Determination of Control (HIRADC) and provide a deeper understanding of the importance of safety risk analysis in extreme tourism destinations. The risk assessment is based on the Australian Standard HB 205-2004 reference. Data were collected through direct observation, interviews with officers and visitors, and field documentation. The results showed that several potential hazards fall into the High Risk to Extreme Risk categories. There are 10 risks in the High Risk category and 4 risks in the Extreme Risk category. The most extreme risks identified include overloading due to visitor density, gaps in the fence on the Glass Bridge, broken ropes on the Sky Swing, and the threat of landslides in the tourist area. Proposed controls include installing safety nets, rope guides, and warning signs, establishing a structured maintenance schedule, and providing education. This study concludes that safety management at Kemuning Sky Hills should be strengthened by implementing an integrated, structured safety management system that includes standardized operational procedures, routine risk assessments, clear emergency response mechanisms, and continuous staff training to ensure a consistently safe and sustainable tourist environment.
Pengukuran Pemenuhan Standar GMP dan WISE pada Pabrik Tahu Karya Mukti Bandungan Meta Prilelia Miasur; Bambang Suhardi; I Wayan Suletra
Performa: Media Ilmiah Teknik Industri Vol 20, No 2 (2021): Performa: Media Ilmiah Teknik Industri
Publisher : Industrial Engineering, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/performa.20.2.53448

Abstract

Pabrik Tahu Karya Mukti adalah Industri Rumah Tangga yang terletak di Desa Bandungan, kebersihan adalah hal yang kurang diperhatikan oleh pabrik. Observasi yang telah dilakukan menemukan bahwa dinding pabrik berdebu, langit-langit pabrik dipenuhi sarang laba-laba, lantai pabrik kotor, lubang angin berdebu dan dipenuhi sarang laba-laba, serta sampah yang dibuang sembarangan di gudang sekam padi. Penelitian ini bertujuan untuk mengukur pemenuhan stándar GMP dan WISE pada Pabrik Tahu Karya Mukti serta memberikan usulan perbaikan pada elemen yang tidak sesuai sehingga diharapkan dapat membantu IRTP untuk mendapatkan SPP-IRT, menghasilkan produk yang aman dikonsumsi masyarakat serta mewujudkan kondisi kerja yang lebih aman, sehat, dan nyaman. Hasil dari penelitian yang telah dilakukan adalah ditemukan 12 kriteria yang tidak memenuhi standar GMP dan 3 kriteria yang mendapat usulan tindakan prioritas pada WISE. Usulan perbaikan diberikan kepada 12 kriteria GMP yang mendapat ketidaksesuaian kritis dan serius serta 3 kriteria WISE yang mendapat kategori usulan tindakan prioritas.
Analisis Kelayakan dan Perencanaan Produksi Bersih pada Industri Pengolahan Tahu Dwi Puji Astuti; Bambang Suhardi; I Wayan Suletra
Performa: Media Ilmiah Teknik Industri Vol 21, No 1 (2022): Performa: Media Ilmiah Teknik Industri
Publisher : Industrial Engineering, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/performa.21.1.53470

Abstract

Home Industry Tahu Mas Widodo merupakan salah satu industri pengolahan tahu yang berada di kabupaten Sragen, Jawa Tengah. Dalam proses produksinya, terdapat beberapa proses yang memiliki peluang merugikan pihak home industry maupun lingkungan sekitar. Dampak pencemaran yang saat ini sudah dirasakan oleh masyarakat sekitar adalah munculnya bau yang tidak sedap akibat dari limbah tahu yang membusuk.Penelitian ini bertujuan untuk memberikan alternatif perbaikan pada proses produksi tahu dengan prinsip produksi bersih sekaligus perhitungan aspek ekonomi dari usulan yang diberikan. Metode yang digunakan adalah metode quick scan. Berdasarkan perhitungan B/C Ratio dan Payback Period, usulan perbaikan yang layak diterapkan adalah modifikasi bak perebusan, instalasi daur ulang limbah cair, pemanfaatan ampas tahu menjadi tempe gembus, dan  pemanfaatan ampas tahu menjadi pupuk organik cair. Jika usulan perbaikan dapat diterapkan, maka pihak home industry akan diuntungkan dengan tambahan pendapatan dan penghematan sumber daya yang dibutuhkan.
Co-Authors Ade Aisyah Arifna Putri Bambang Suhardi Dwi Puji Astuti Eko Liquiddanu Eko Pujiyanto Irwan Iftadi Julya Ditazha Rahmaniyah Dwi Astuti Yasmin Zulfa Agustin Alfiyah Hariyanto