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All Journal Kajian Linguistik dan Sastra
Sophia Colynn D. Cinco
University of San Carlos
Arts Humanities Education Languange, Linguistic, Communication & Media Other

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POLITENESS AND INFORMATION QUESTIONING STYLES OF CASHIERS AMONG SELECTED FAST-FOOD CHAINS Sophia Colynn D. Cinco; Jillian Monikah A. Tatad; Rowanne Marie Ramos Maxilom
Kajian Linguistik dan Sastra Vol 4, No 1 (2019)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (447.148 KB) | DOI: 10.23917/kls.v4i1.8371

Abstract

This study identified the views of politeness and information questioning style of the interaction between the cashiers and their customers. By recording the interactions between the cashiers and customers, the results revealed that the predominant level of politeness was “Don’t impose” while direct order was the frequently used information questioning style. Males were found to be more polite because they frequently used compound request than female cashiers. Hence, this study showed evidence that male crew members were more polite compared to female counterparts. 
Co-Authors Jillian Monikah A. Tatad Rowanne Marie Ramos Maxilom