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Josep Indra
Universitas Bina Nusantara
Decision Sciences, Operations Research & Management Education

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Queue Analysis System For Improving Efficiency Of Service Josep Indra; Haryadi Sarjono
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 3 No. 3 (2010): Jurnal Manajemen Teori dan Terapan - Desember 2010
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (261.378 KB) | DOI: 10.20473/jmtt.v3i3.2402

Abstract

This research aim to know how much most effective car queue done by PT. KAM, in Jakarta, a company moving to gives car repair service (car workshop) which during the time provide 6 kinds of service facility (M), whether with facility and employer addition will result maximal advantage. method of Research used is descriptive method with research Type of Case Study, while its Variable is probability no unit / people in system (Po), the total customer staying in queue system (Ls), mean of customer time await in queue system (Ws), total mean of customer stay in queue (Lq), and mean time of customer await in queue (Wq). Result of this research is adding one kind of server without officer of company may get advantage equal to Rp. 10.136.000 compared to add one server and one officer. Advantage obtained is equal to Rp. 8.936.000.
Co-Authors Haryadi Sarjono