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All Journal Jurnal Manajemen Teori dan Terapan
Rocky Hermansyah
Universitas Kristen Petra
Decision Sciences, Operations Research & Management Education

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Analisis Efektivitas “Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel Surabaya Rocky Hermansyah; Eddy M. Sutanto
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 5 No. 2 (2012): Jurnal Manajemen Teori dan Terapan - Agustus 2012
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (233.933 KB) | DOI: 10.20473/jmtt.v5i2.2557

Abstract

This research was taken place at Shangri-La Hotel Surabaya, an international management hotel. The population of research were 600 respondents. The purpose of this research was to understand the effectiveness of Customer Delight Program and employees’ work motivation of Shangri-La Hotel Surabaya. The analysis technique used quantitative analysis. The result of research showed that there was a relationship between Customer Delight Program and employees’ work motivation Shangri-La Hotel Surabaya.
Co-Authors Eddy M. Sutanto