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All Journal Journal of Indonesian Economy and Business Jurnal Manajemen Teori dan Terapan
Eddy M. Sutanto
Universitas Kristen Petra
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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Analisis Efektivitas “Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel Surabaya Rocky Hermansyah; Eddy M. Sutanto
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 5 No. 2 (2012): Jurnal Manajemen Teori dan Terapan - Agustus 2012
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (233.933 KB) | DOI: 10.20473/jmtt.v5i2.2557

Abstract

This research was taken place at Shangri-La Hotel Surabaya, an international management hotel. The population of research were 600 respondents. The purpose of this research was to understand the effectiveness of Customer Delight Program and employees’ work motivation of Shangri-La Hotel Surabaya. The analysis technique used quantitative analysis. The result of research showed that there was a relationship between Customer Delight Program and employees’ work motivation Shangri-La Hotel Surabaya.
EFFECTIVENESS ANALYSIS OF “SHANGRI-LA ACADEMY PROGRAM” TOWARDS EMPLOYEES’ WORKING MOTIVATION AT SHANGRI-LA HOTEL SURABAYA Lina Fandianto; Eddy M. Sutanto
Journal of Indonesian Economy and Business (JIEB) Vol 27, No 3 (2012): September
Publisher : Faculty of Economics and Business, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (83.706 KB) | DOI: 10.22146/jieb.6242

Abstract

This research has taken place at Shangri-La Hotel Surabaya, an international management hotel. The population of research is 573 respondents. The purpose of this research is to understand the effectiveness of Shangri-La Academy Program and the employees’ working motivation at Shangri-La Hotel Surabaya. The analysis technique uses descriptive quantitative analysis. The result of research showed that there is a dependency between Shangri-La Academy Program and employees’ working motivation Shangri-La Hotel Surabaya.Keywords: employee’s working motivation, Shangri-La Academy Program
Co-Authors Lina Fandianto Rocky Hermansyah