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All Journal JURNAL KOLABORASI
Andi Jaya Samudra
Muhammadiyah University Of Makassar
Social Sciences

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MANAJEMEN PENGADUAN MASYARAKAT DALAM PEMBERIAN SANTUNAN KECELAKAAN LALU LINTAS DI KANTOR PT. JASA RAHARJA KOTA MAKASSAR Andi Jaya Samudra; Lukman Hakim; Ruskin Azikin
Kolaborasi : Jurnal Administrasi Publik Vol 5, No 1 (2019): April 2019
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v5i1.2045

Abstract

The objective of this research is to know the management of public complaints in the provision of traffic accidents compensation in  PT. Jasa Raharja office of  Makassar City. The type of this research is descriptive qualitative research with phenomenological  type . The data are collected by interviews, observation and documentation. The result of this research reveals that the management of public complaints in the provision of traffic accidents compensation in  PT. Jasa Raharja office of  Makassar City is not optimal, because there is still demerit toward compensation provision, such as the clarity of public complaints management, certainty of time is not maximal yet, and there is still complaint of the public about the distribution which makes public waiting for long time and unsatisfied. That is a proof that the management needs improvement.
Co-Authors Lukman Hakim Ruskin Azikin