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Ruskin Azikin
Muhammadiyah University Of Makassar
Social Sciences

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PELAKSANAAN MUSYAWARAH PERENCANAAN PEMBANGUNAN DESA DI DESA UJUNG MATTAJANG KECAMATAN MAPPEDECENG KABUPATEN LUWU UTARA Muhammad Riyan Pratama; Fatmawati Fatmawati; Ruskin Azikin
Kolaborasi : Jurnal Administrasi Publik Vol 4, No 1 (2018): April 2018
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v4i1.1427

Abstract

This researchconcerns on the implementation of conference of village devolvement planning in Ujung Matajang village, Mappedeceng district, North Luwu regency. The objective of this research is know the implementation of conference of village devolvement planning in Ujung Matajang village, Mappedeceng district, North Luwu regency and To find out the obstructive factor in that planning.This research is descriptive-qualitative type.The collection data technique applied were observation, interview, and documentation. The number of informants in this research is eleven people. The result of this research reveals that the implementation of conference of village devolvement planning in Ujung Matajang village, Mappedeceng district, North Luwu regency is running well. It can be proved on two indicators, planning stage and implementation stage. Keyword: conference, planning, village development
KUALITAS PELAYANAN DALAM PENGURUSAN PASPOR DI KANTOR IMIGRASI KELAS I MAKASSAR Ulfi Tantri Wahid; Ruskin Azikin; Adnan Ma'ruf
Kolaborasi : Jurnal Administrasi Publik Vol 3, No 3 (2017): Desember 2017
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v3i3.1059

Abstract

The objectives of this research are to find out the service quality and to investigate the supporting and the inhibiting factors of passport handling at the first class Immigration Office of Makassar. There are 13 informants involved in this research. The type of this research is qualitative research with phenomenological type which is emphasized to the subjectivity of human life experiences. The data were collected by using observation and interview. The results of this research reveal that the service is still less qualified. It can be identified from some aspects such as Empathy in which some officers still act unfairly in the service process. Other aspects such as Tangible, Reliability, Responsiveness, and Assurance have been conducted optimally. The supporting factors are the adequate facilities and infrastructures while the lack of public awareness becomes the inhibiting factor of the service.Key word: Service quality, passport handling.ABSTRAKTujuan penelitian adalah untuk mengetahui kualitas pelayanan dan mengetahui faktor pendukung dan penghambat dalam pengurusan paspor di Kantor Imigrasi Kelas I Makassar. Jumlah informan dalam penelitian ini adalah 13 orang. Jenis penelitian ini menggunakan kualitatif dengan tipe penelitian menggunakan tipe fenomenologi yaitu menekankan pada subyektivitas pengalaman hidup manusia. Teknik pengumpulan data menggunakan metode observasi dan wawancara. Hasil penelitian menunjukkan bahwa belum tercapai secara maksimal hal ini  dilihat dari aspek Empathy (perhatian) dimana masih ada oknum petugas yang bertindak secara tidak adil dalam proses pelayanan, dilihat dari aspek lain seperti Tangible (bukti langsung), Reliability (kehandalan), Responsiveness (daya tanggap) dan Assurance (jaminan) sudah tercapai secara maksimal. Faktor pendukung adalah fasilitas sarana prasarana dan faktor penghambat adalah kurangnya kesadaran masyarakat. Kata Kunci : Kualitas Pelayanan, Pengurusan Paspor
MANAJEMEN PENGADUAN MASYARAKAT DALAM PEMBERIAN SANTUNAN KECELAKAAN LALU LINTAS DI KANTOR PT. JASA RAHARJA KOTA MAKASSAR Andi Jaya Samudra; Lukman Hakim; Ruskin Azikin
Kolaborasi : Jurnal Administrasi Publik Vol 5, No 1 (2019): April 2019
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v5i1.2045

Abstract

The objective of this research is to know the management of public complaints in the provision of traffic accidents compensation in  PT. Jasa Raharja office of  Makassar City. The type of this research is descriptive qualitative research with phenomenological  type . The data are collected by interviews, observation and documentation. The result of this research reveals that the management of public complaints in the provision of traffic accidents compensation in  PT. Jasa Raharja office of  Makassar City is not optimal, because there is still demerit toward compensation provision, such as the clarity of public complaints management, certainty of time is not maximal yet, and there is still complaint of the public about the distribution which makes public waiting for long time and unsatisfied. That is a proof that the management needs improvement.
Manajemen Penanggulangan Banjir Di Kelurahan Paccerakkang Kota Makassar Muh Wahyudi; Ruskin Azikin; Samsir Rahim
Kolaborasi : Jurnal Administrasi Publik Vol 5, No 1 (2019): April 2019
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v5i1.2033

Abstract

This research aims to know the management of flood prevention in the Paccerakkang of district office and how to know the factors that effect the management. This research is categorized in qualitative research and type of research is phenomenology. The number of the informants are 9 people which is chosen purposively. The data collection techniques are observation, documentation, and depth interview. The result of the research shows that the implementation of management of flood prevention has done quite good, but there is still more needs to be repaired. The community is aware that the importance of participation and cooperation in the management of flood. The main factors that effect the management is chairman , employes behaviour , work groups behaviour and external factors.
Co-Authors Adnan Ma'ruf Andi Jaya Samudra Fatmawati Fatmawati Lukman Hakim Muh Wahyudi Muhammad Riyan Pratama Samsir Rahim Ulfi Tantri Wahid