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Journal : IJISCS (International Journal Of Information System and Computer Science)

DEVELOPMENT OF ELECTRIC CUSTOMER RELATIONSHIP MANAGEMENT FOR ACCELERATION OF CLAIM SERVICES AND COMPLETION FOR CUSTOMER COMPLAINTS IN LIFE INSURANCE COMPANY Riri Fajriah; Nia Rahma Kurnianda
IJISCS (International Journal of Information System and Computer Science) Vol 3, No 2 (2019): IJISCS (International Journal of Information System and Computer Science)
Publisher : STMIK Pringsewu Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (66.16 KB) | DOI: 10.56327/ijiscs.v3i2.755

Abstract

Implementation of e-Customer Relationship Management (e-CRM) in financial services industry will give influence to increase customer loyalty. One indicator of this is the development of features in the e-CRM application that make access easy for customers. However, the development of the e-CRM model is generally applied to the banking sector, while customer service needs in other financial services sectors such as insurance company are equally important. One of the main problems in life insurance companies is the measurement of claims service level agreement. In this research we intend to design an e-CRM application that can facilitate the management of complaints and claims reports in a life insurance company more effectively. The e-CRM application can also facilitate measurement of customer service staff performance in serving customers. In this research we applied the Rapid Application Development (RAD) method for development e-CRM application. The results of this research are development of e-CRM application, complaint management and supporting daily operational of customer care staff in a life insurance company. 
DEVELOPMENT MODELLING OF E-SCM WITH IMPLEMENTATION OF PROJECT PLANNING METHOD TO IMPROVE PRODUCTION MANAGEMENT OF MICRO BUSINESS IN NORTH MERUYA JAKARTA Riri Fajriah
IJISCS (International Journal of Information System and Computer Science) Vol 5, No 1 (2021): IJISCS (International Journal of Information System and Computer Science)
Publisher : STMIK Pringsewu Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56327/ijiscs.v5i1.948

Abstract

Project Planning is an important phase in a production supply chain flow in the business. In project planning, information about the project achievement targets will be described in a series of activities and measurement of the clear target time for completion of work. If this concept of project planning can be applied in the development of micro-business sector in North Meruya Jakarta, so it will greatly assist entrepreneurs especially beginners in planning business operations in a measured and systematic manner. This will also be a solution for how the concept of electronic Supply Chain Management (e-SCM) system can be accommodated in the micro-business sector to increase profitability and economic growth. As we understand that micro-business entrepreneurs often find it difficult to survive in the problems of production, capital and business competition. So they need to understand the right production concepts and tools such as e-SCM. Therefore, this research will try to apply the concept of project planning method with e-SCM. e-SCM system design will use the method of Rapid Application Development (RAD). The final goal of the research is to provide solutions for changing the concept of production management for micro-business entrepreneurs in Meruya Utara Jakarta.