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All Journal Jurnal Ilmiah Manajemen dan Bisnis (JIMB)
Rizky Andrafiana Rahmi
Fakultas Ekonomi dan Bisnis, Universitas Mercu Buana
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Other

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PENGARUH PENERAPAN KAIZEN DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN DI DEPARTEMEN CUSTOMER SERVICE PT BCA FINANCE Mochamad Soelton; Rizky Andrafiana Rahmi
Jurnal Ilmiah Manajemen dan Bisnis Vol 2, No 3 (2016): Jurnal Ilmiah Manajemen dan Bisnis
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jimb.v2i3.3836

Abstract

he research is to determine the affect of Kaizen and work dicipline to employee performance. Theobject for this research is employee of Customer Service Department in PT BCA Finance. The research wasdone to 72 respondents consist of staff and team leader. The research using quantitative-descriptiveapproach with Non Probability Sampling method using Convenience Sampling. Data collected byquestionnaire and the data analyzed using multiple linier regressio. Data processing for statistical tests performed by software SPSS version 20.The results of the research indicate that in partially, Kaizen has not significant influence on employee performance but work dicipline has significant influence on employee performance of Customer ServiceDepartment in PT BCA Finance
Co-Authors Mochamad Soelton