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All Journal PERMANA Journal of Economics, Business, & Accountancy Ventura Benefit: Jurnal Manajemen dan Bisnis Monex: Journal of Accounting Research Masyarakat Berdaya dan Inovasi Budimas : Jurnal Pengabdian Masyarakat PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi JABKO: Jurnal Akuntansi dan Bisnis Kontemporer Konsentrasi: Jurnal Manajemen dan Bisnis Jurnal Akselerasi Merdeka Belajar dalam Pengabdian Orientasi Masyarakat (Jurnal AMPOEN)
Sujarwo, Makmur
Universitas Pancasakti Tegal
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Social Sciences Other

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Customer Developing In Using the Islamic Banking Product at Bank Syariah Mandiri Tbk, Tegal Branch Sari, Adi Inayah; Sujarwo, Makmur
Benefit: Jurnal Manajemen dan Bisnis Volume 2 No 1 Juni 2017
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/benefit.v2i1.3606

Abstract

This research is aimed to find out the influences of perception, attitude, motivation, religiousness and learning towards the customers decision in choosing the islamic banking product. This research sample is the customers Bank Syariah Mandiri Tegal. The total samples are 105 people from Tegal, Tegal Regency and Brebes Regency. The respondents answers towards closed questions related to the studied variable in this research, then were analyzed by using double linear regression test, while the answers to the opened questions were analyzed qualitatively.The analysis result showed that the motivation and learning variables give positive and significant affect towards the customers decision in choosing islamic banking product. Meanwhile, the perception, attitude, and religiousness variables do not give any affect towards the customers decision.
MEMBANGUN STRATEGI MEMENANGKAN PASAR PERSAINGAN PADA TOKO PAKAIAN DI KOTA TEGAL sujarwo, makmur
Benefit: Jurnal Manajemen dan Bisnis Volume 3 No 1 Juni 2018
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/benefit.v3i1.5455

Abstract

Abstract : This research is aimed to find out how far the improvement of store operation excellence, the increase of store communication effectiveness (visual merchandising), area trading optimization, focused marketing activity and community involvement have been built in clothing stores in Tegal city so that the retailers can win market competition.This study used a sample of 100 clothing stores in the city of Tegal as respondents. Respondents answers to the closed questions about the variables studied in this study were then analyzed by using Multiple Regression Test while the answer to the open question was analyzed qualitatively.The results of this study indicate that increased communication effectiveness in the shop, focused marketing activities and community involvement significantly influence the strategy to win the clothing store retail market in the city of Tegal. For that it should be clothing store retailers can further improve these three variables to win more competitive market.Of the five variables above, the community involvement variable has the greatest effect for retailers to win the competition market with a score of 0.251. So a retailer to be more active in social activities by providing compensation to the poor and orphans. Keywords: Market winning strategy, excellence store operations, visual merchandising, area trading optimization, focused marketing activities and community involvement. 
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN NASABAH DALAM MEMILIH JASA PERBANKAN DI PT BANK MUAMALAT INDONESIA TBK,UNIT PELAYANAN SYARIAH TEGAL Sujarwo, Makmur
PERMANA Vol 6, No 2 (2015)
Publisher : PERMANA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this research is to test the influences of attitude, motivation and religiousness on customer decision.The samples size of this research is 105 customer of Bank Muamalat Tegal. Respondent’s answer for close questions about variable that is researched in this research will be analyzed using index value and Double Regression Examination while the answer for open question will be analyzed qualitative.The results analyze shows that the attitude, motivation and religiousness have positive influence and significant for customer decision.Keywords : attitude, motivation, religiousness and customer decision.
Membangun Quality Function Deployment Untuk Meningkatkan Kepuasan Pasien Pada Rumah Sakit Di Kota Tegal sujarwo, Makmur; Subekti, Subekti
Benefit: Jurnal Manajemen dan Bisnis Volume 3 No 2 Desember 2018
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/benefit.v3i1.6741

Abstract

Abstract: This study aims to find out how far the Quality Function Deployment (QFD) strategy is built in hospitals in the city of Tegal so that it can improve patient satisfaction. This study uses a questionnaire distribution method with a sample of 120 hospital patients in the city of Tegal as respondents. Respondents' answers to closed questions about the variables examined in this study were then analyzed using Multiple Regression Tests with IBM SPSS Statistics 22 analysis. The results of this study indicate variebel tangibles and emphaty which have a positive and significant effect on increasing patient satisfaction with successive regression values according to 0.340 and 0.559. For that reason, it has become a necessity for the hospital to further increase the tangible and empathetic of its patients in order to increase patient satisfaction. In the Quality Function Deployment (QFD) application, it shows that most of the requirements of patients (consumers) get value is very important and only a few who get important ratings, among others; rapid patient handling, the availability of sophisticated and modern hospital equipment technology; employees, nurses and doctors who are experts competent in their fields and friendly in serving patients, and others. Keywords : Quality Function Deployment, tangibles, reliability, responsiveness, assurance dan emphathy.. Abstraksi:Penelitian ini bertujuan untuk mengetahui sejauh mana strategi Quality Function Deployment (QFD) dibangun di rumah sakit di kota Tegal sehingga dapat meningkatkan kepuasan pasien. Penelitian ini menggunakan metode distribusi kuesioner dengan sampel 120 pasien rumah sakit di kota Tegal sebagai responden. Responden terhadap pertanyaan tertutup tentang variabel dianalisis menggunakan Uji Regresi Berganda dengan analisis IBM SPSS Statistics 22. Hasil penelitian ini menunjukkan variableness dan empati yang memiliki pengaruh positif dan signifikan terhadap peningkatan kepuasan pasien dengan nilai regresi berturut-turut sesuai 0,340 dan 0,559. Oleh karena itu, menjadi lebih penting bagi pasien untuk meningkatkan kepuasan pasien. Dalam aplikasi Quality Function Deployment (QFD), itu menunjukkan kondisi yang paling penting bagi pasien (konsumen), antara lain; penanganan pasien yang cepat, ketersediaan teknologi peralatan rumah sakit yang canggih dan modern; karyawan, perawat dan dokter yang ahli dalam bidangnya dan ramah dalam melayani pasien, dan lainnya.Kata kunci : Quality Function Deployment, tangibles, reliability, responsiveness, assurance dan emphathy.
PENGARUH RASIO LAPORAN KEUANGAN TERHADAP KEBIJAKAN PENYALURAN KREDIT PADA BANK PERKREDITAN RAKYAT KONVENSIONAL DI INDONESIA Sari, Inayah Adi; Sujarwo, Makmur
PERMANA Vol 9, No 1 (2017): Agustus
Publisher : PERMANA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (712.31 KB)

Abstract

Loan portfolio is the main activity in the banking sector. These activities generate revenue so that banks in carrying out its functions should be based on the precautionary principle. It is necessary to pay attention to factors such as the ratio of credit loans (NPL), factor capital adequacy ratio (CAR and DPK), the level of the operational efficiency of the bank (BOPO) and the level of profit generated (ROA) . reseach was done in order to determine the effect the relationship between the variables ( NPL, CAR, DPK, ROA and ROA) on the variable number of loans at BPR Konventinal in Indonesia. The method used is quantitative method. This study used cross section data in 2014 -2016 were obtained through an annual financial report on the official website of the financial services authority. This study using purposive sampling method. based on the criteria, there were 41 BPR sampled. Hypothesis testing is done by using multiple linear regression and classic assumptions. T test results showed that the variables NPL significant negative effect on the amount of lending. While the variable CAR, deposits and ROA positive and significant impact on the amount of lending and ROA has no effect on the amount of lending. Based on F test showed that the variables NPL, CAR, DPK, ROA and ROA simultaneously affect the amount of lending. The coefficient of determination shows that the predictive ability of the independent variables fifth by 82% while the remaining 18% are influenced by other variables outside the research.  Keyword: NPL, CAR, DPK, BOPO , ROA and Number of loan.
Implementasi Pemasaran Terintegrasi Kelompok Tani Ternak Mengkar Sari Brebes Sari, Inayah Adi; Sujarwo, Makmur; Amirah, Amirah
Masyarakat Berdaya dan Inovasi Vol 2, No 1 (2021): April
Publisher : Research and Social Study Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33292/mayadani.v2i1.33

Abstract

Tujuan Program Pengabdian kepada Masyarakat (PPM) ini adalah memberdayakan para pengusahan telur itik dan telur asin dengan memberikan pelatihan-pelatihan yang bermanfaat sebagai penguatan dalam berbisnis. Permasalahan yang dihadapai oleh mitra adalah permasalahan manajemen, yaitu tingginya tingkat persaingan dan penguatan dalam pengelolaan keuangan bisnis. Metode pelaksanaan yang digunakan dalam program ini adalah berupa pelatihan kewirausahaan,  manajemen keuangan bisnis, dan pelatihan penyusunan proposal permohonan bantuan serta pendampingan dalam startegi pemasaran.Kegiatan ini diikuti sekitar 40 orang peternak itik yang tergabung dalam paguyuban kelompok tani telur itik Mengkar Sari Desa Wanasari. Dalam kegiatan ini diberikan materi mengenai kewirausahaan, pengelolaan keuangan bisnis, dan pemasaran terintegrasi. Dengan kegiatan PKM ini, permasalahan yang dihadapi mitra bisa terselesaikan, meskipun belum semuanya. Permasalahan yang masih dihadapi mitra adalah pada saat terjadi panen raya. Mereka kebingungan dalam memasarkan produknya, mengingat daya tahan telur mentah hanya sekitar 7 hari.Melihat kondisi tersebut, kegiatan PKM ini harus terus dilakukan. Hal ini yang mendasari tim untuk melaksanakan kegiatan PKM lebih lanjut. Maka dari itu, perlu ada kerja sama antara Instansi Perguruan Tinggi dengan Dinas Peternakan Kabupaten Brebes yang dihadapi. Metode pelaksanaan yang digunakan dalam program ini adalah berupa pelatihan kewirausahaan,  manajemen keuangan bisnis, dan pelatihan penyusunan proposal permohonan bantuan serta pendampingan dalam startegi pemasaran. Kegiatan ini diikuti sekitar 40 orang peternak itik yang tergabung dalam paguyuban kelompok tani telur itik Mengkar Sari. Dalam kegiatan ini diberikan materi mengenai kewirausahaan, pengelolaan keuangan bisnis, dan pemasaran terintegrasi. Dengan kegiatan PKM ini, permasalahan yang dihadapi mitra bisa terselesaikan, meskipun belum semuanya. Permasalahan yang masih dihadapi mitra adalah pada saat terjadi panen raya. Mereka kebingungan dalam memasarkan produknya, mengingat daya tahan telur mentah hanya sekitar 7 hari. Melihat kondisi tersebut, kegiatan PKM ini harus terus dilakukan. Hal ini yang mendasari tim untuk melaksanakan kegiatan PKM lebih lanjut. Maka dari itu, perlu ada kerja sama antara Instansi Perguruan Tinggi dengan Dinas Peternakan Kabupaten Brebes
Membangun strategi memenangkan pasar persaingan pada toko pakaian di kota Tegal Makmur Sujarwo; Setyowati Soebroto
Benefit: Jurnal Manajemen dan Bisnis Volume 3 No 1 Juni 2018
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/benefit.v3i1.5455

Abstract

Abstract : This research is aimed to find out how far the improvement of store operation excellence, the increase of store communication effectiveness (visual merchandising), area trading optimization, focused marketing activity and community involvement have been built in clothing stores in Tegal city so that the retailers can win market competition.This study used a sample of 100 clothing stores in the city of Tegal as respondents. Respondents' answers to the closed questions about the variables studied in this study were then analyzed by using Multiple Regression Test while the answer to the open question was analyzed qualitatively.The results of this study indicate that increased communication effectiveness in the shop, focused marketing activities and community involvement significantly influence the strategy to win the clothing store retail market in the city of Tegal. For that it should be clothing store retailers can further improve these three variables to win more competitive market.Of the five variables above, the community involvement variable has the greatest effect for retailers to win the competition market with a score of 0.251. So a retailer to be more active in social activities by providing compensation to the poor and orphans. Keywords: Market winning strategy, excellence store operations, visual merchandising, area trading optimization, focused marketing activities and community involvement. 
Customer Developing In Using the Islamic Banking Product at Bank Syariah Mandiri Tbk, Tegal Branch Makmur Sujarwo; Adi Inayah Sari
Benefit: Jurnal Manajemen dan Bisnis Volume 2 No 1 Juni 2017
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/benefit.v2i1.3606

Abstract

This research is aimed to find out the influences of perception, attitude, motivation, religiousness and learning towards the customer's decision in choosing the islamic banking product. This research sample is the customer's Bank Syariah Mandiri Tegal. The total samples are 105 people from Tegal, Tegal Regency and Brebes Regency. The respondent's answers towards closed questions related to the studied variable in this research, then were analyzed by using double linear regression test, while the answers to the opened questions were analyzed qualitatively.The analysis result showed that the motivation and learning variables give positive and significant affect towards the customer's decision in choosing islamic banking product. Meanwhile, the perception, attitude, and religiousness variables do not give any affect towards the customer's decision.
Membangun Quality Function Deployment Untuk Meningkatkan Kepuasan Pasien Pada Rumah Sakit Di Kota Tegal Makmur sujarwo; Subekti Subekti
Benefit: Jurnal Manajemen dan Bisnis Volume 3 No 2 Desember 2018
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/benefit.v3i1.6741

Abstract

Abstract: This study aims to find out how far the Quality Function Deployment (QFD) strategy is built in hospitals in the city of Tegal so that it can improve patient satisfaction. This study uses a questionnaire distribution method with a sample of 120 hospital patients in the city of Tegal as respondents. Respondents' answers to closed questions about the variables examined in this study were then analyzed using Multiple Regression Tests with IBM SPSS Statistics 22 analysis. The results of this study indicate variebel tangibles and emphaty which have a positive and significant effect on increasing patient satisfaction with successive regression values according to 0.340 and 0.559. For that reason, it has become a necessity for the hospital to further increase the tangible and empathetic of its patients in order to increase patient satisfaction. In the Quality Function Deployment (QFD) application, it shows that most of the requirements of patients (consumers) get value is very important and only a few who get important ratings, among others; rapid patient handling, the availability of sophisticated and modern hospital equipment technology; employees, nurses and doctors who are experts competent in their fields and friendly in serving patients, and others. Keywords : Quality Function Deployment, tangibles, reliability, responsiveness, assurance dan emphathy.. Abstraksi:Penelitian ini bertujuan untuk mengetahui sejauh mana strategi Quality Function Deployment (QFD) dibangun di rumah sakit di kota Tegal sehingga dapat meningkatkan kepuasan pasien. Penelitian ini menggunakan metode distribusi kuesioner dengan sampel 120 pasien rumah sakit di kota Tegal sebagai responden. Responden terhadap pertanyaan tertutup tentang variabel dianalisis menggunakan Uji Regresi Berganda dengan analisis IBM SPSS Statistics 22. Hasil penelitian ini menunjukkan variableness dan empati yang memiliki pengaruh positif dan signifikan terhadap peningkatan kepuasan pasien dengan nilai regresi berturut-turut sesuai 0,340 dan 0,559. Oleh karena itu, menjadi lebih penting bagi pasien untuk meningkatkan kepuasan pasien. Dalam aplikasi Quality Function Deployment (QFD), itu menunjukkan kondisi yang paling penting bagi pasien (konsumen), antara lain; penanganan pasien yang cepat, ketersediaan teknologi peralatan rumah sakit yang canggih dan modern; karyawan, perawat dan dokter yang ahli dalam bidangnya dan ramah dalam melayani pasien, dan lainnya.Kata kunci : Quality Function Deployment, tangibles, reliability, responsiveness, assurance dan emphathy.
OPTIMALISASI PENANGANAN KELUHAN PASIEN UNTUK MENINGKATKAN KEPUASAN PASIEN PADA RUMAH SAKIT Makmur Sujarwo; Subekti Subekti
Monex: Journal of Accounting Research Vol 8, No 1 (2019)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat Politeknik Harapan Bersama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30591/monex.v8i1.1273

Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana penanganan keluhan pasien telah dioptimalkan pada rumah sakit di kota Tegal sehingga dapat meningkatkan kepuasan pasiennya. Sampel yang digunakan dalam penelitian ini sebanyak 145 pasien rumah sakit, baik pasien rawat inap maupun pasien rawat jalan di rumah sakit-rumah sakit kota Tegal. Responden menjawab pertanyaan-pertanyaan mengenai variabel-variabel yang diteliti, kemudian dianalisis dengan menggunakan Uji Regresi Berganda menggunakan SPSS 22.Variabel-variabel dalam penelitian ini meliputi ; visibility, accesibility, dan responsiveness. Penelitian ini menunjukkan bahwa ketiga variabel berpengaruh positif dan signifikan terhadap peningkatan kepuasan pasien. Masing-masing variabel ditunjukkan dengan nilai regresi 0.348 untuk variabel visibility, 0.395 untuk variabel accesibility dan 0.233 untuk variabel responsiveness dengan tingkat signifikan sebesar 0.000 artinya kurang dari 0.05 sehingga signifikan.Sehingga pihak rumah sakit disarankan untuk mengoptimalkan; kualitas petugas customer service sehingga keluhan pasien dapat tertangani secara langsung, menyedikan layanan telepon/call center/contact center sehingga pasien dapat mengetahui informasi tentang praktek dokter, ketersediaan kamar dll , menyediakan website rumah sakit sehingga pasien dapat mengupdate informasi dan menyediakan kotak saran dan kritik sehingga pasien dapat memberikan saran dan kritik secara tertutup, memberikan layanan yang mudah kepada pasien,menangani pasien secara cepat dan tidak birokratis sehingga pasien tidak di ping pong serta karyawan, paramedis dan dokter membantu pasien dengan tanggap dan cekatan, dan pelayanan administrasi yang tidak bertele-tele. Kata Kunci : Kepuasan dan keluhan pasien, accesibility,visibility, dan responsiveness
Co-Authors Adi Inayah Sari Agus Prasetyono Ahmad Farihi Amandha Oktadhianti Amirah Amirah Amirah, Amirah Ananda, Dea Annisa Sarah Dewi Dias Intan Listyani Dien Noviany Rahmatika Dimas Maulana Priya Adtya Yudha Fadilah, Imroatul Fahmi Firmansyah Farida Indriani Inayah Adi Sari Istimemonda, Ginarti Khofifah, Ikfi Laelatul Malafitri, Nurulita Maulida Dwi Kartikasari Mr. Tabrani Sari, Adi Inayah Setyowati Soebroto Shalma Kartika Sari Sri Murdiati Subekti Subekti Subekti Subekti Subekti Subekti Sulistianingsih, Endang Sumarno Sumarno Teguh Budi Raharjo Tri Sulistyani Tri Sulistyani Trisnawati, Ayu Wiyanti, Sari Yunita, Eva Anggra