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ANALISIS TINGKAT KEPUASAN PENGGUNA JASA BRT TRANS JATENG PURWOKERTO-PURBALINGGA Aulia Wardiatul Sangadah; Susi Sulandari; Dyah Hariyani
Journal of Public Policy and Management Review Vol 10, No 2: April 2021
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v10i2.30569

Abstract

ABSTRAKSAdanya perbedaaan antara kinerja unit pelayanan BRT Trans Jateng Purwokerto-Purbalingga dengan harapan pengguna jasa BRT Trans Jateng Purwokerto-Purbalingga mengakibatkan munculnya GAP kualitas pelayanan sehingga mempengaruhi kepuasan pengguna jasa. Tujuan dari adanya penelitian ini yaitu untuk mendeskripsikan dan menganalisis tingkat kepuasan pengguna jasa BRT Trans Jateng Purwokerto-Purbalingga. Metode penelitian yang digunakan adalah penelitian deskriptif kuantitatif, dengan pengumpulan data melalui kuesioner tertutup dan wawancara terstruktur. Teknik analisis yang digunakan peneliti Skala Likert, Persentase Tingkat Kepuasan, Skor Rata-Rata, Tabel Distribusi Frekuensi, Grafik, dan Diagram Kartesius. Hasil penelitian menunjukkan bahwa tingkat kepuasan dari pengguna jasa BRT Trans Jateng Purwokerto-Purbalingga pada tingkat “Cukup Memuaskan” dengan hasil tingkat kesesuaian sebsar 82%.. Kedepannya, pihak BRT Trans Jateng Purwokerto-Purbalingga perlu melakukan perbaikan pada kinerja unit pelayana sehingga sesuai dengan harapan masyarakat sehingga menghasilkan kepuasan pada pengguna jasa.
Evaluasi Kebijakan Pelayanan Administrasi Terpadu Kecamatan (PATEN) Di Kecamatan Gunungpati Kota Semarang Auretha Angeline; Susi Sulandari
Journal of Public Policy and Management Review Volume 9 Nomer 2 Tahun 2020
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (173.279 KB) | DOI: 10.14710/jppmr.v9i2.27347

Abstract

Penelitian ini dilatarbelakangi oleh masalah yang menarik untuk diteliti yaitu mengapa Kebijakan Pelayanan Administrasi Terpadu Kecamatan di Kecamatan Gunungpati Kota Semarang belum dilakukan secara optimal. Faktanya adalah pelaksanaan PATEN di Kecamatan Kota Semarang masih berjalan setengah, Pemerintah Kota Semarang dan kecamatan belum siap melaksanakan kebijakan PATEN, kurangnya pemahaman masyarakat mengenai PATEN dan kurangnya pegawai teknis di bagian pelayanan publik. Tujuannya adalah untuk mengevaluasi kebijakan PATEN, serta menganalisis dan mengidentifikasi faktor pendorong dan penghambat pelaksanaan kebijakan PATEN. Teori yang digunakan adalah evaluasi kebijakan publik beserta tolak ukur evaluasi kebijakan yang dikemukakan oleh William N Dunn meliputi efektivitas, efisiensi, kecukupan, perataan, responsivitas, dan ketepatan, dan faktor pendorong dan penghambat pelaksanaan kebijakan dikemukakan oleh George C Edwards III meliputi komunikasi, sumberdaya, disposisi, dan struktur birokrasi. Metode yang digunakan adalah metode penelitian kualitatif dengan teknik pengumpulan data melalui wawancara terstruktur. Hasil penelitian menunjukkan bahwa Kecamatan Gunungpati belum sepenuhnya dapat melaksanakan kebijakan PATEN sesuai dengan pedoman PATEN. Efektivitas dan efisiensi pelaksanaan kebijakan PATEN belum tercapai maksimal. Namun, pegawai dalam memberikan pelayanan sudah bersikap adil kepada masyarakat. Respon masyarakat terhadap PATEN tidak begitu berdampak bagi masyarakat karena masyarakat dalam melakukan pelayanan masih berpedoman pada kelonggaran waktu. Kebijakan PATEN memiliki maksud dan tujuan yang baik demi meningkatkan kualitas pelayanan, dan kebijakan PATEN tepat adanya diterapkan di Kecamatan Gunungpati apabila dibandingkan dengan sebelum adanya PATEN, lebih baik sekarang. Sedangkan faktor pendorong kebijakan PATEN adalah komunikasi, sedangkan penghambatnya adalah sumberdaya, disposisi, dan struktur birokrasi.
ANALISIS TINGKAT KEPUASAN PENGGUNA JASA BRT TRANS JATENG PURWOKERTO-PURBALINGGA Aulia Wardiatul Sangadah; Susi Sulandari; Dyah Hariyani
Journal of Public Policy and Management Review Vol 10, No 2: April 2021
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v10i2.30645

Abstract

ABSTRAKSAdanya perbedaaan antara kinerja unit pelayanan BRT Trans Jateng Purwokerto-Purbalingga dengan harapan pengguna jasa BRT Trans Jateng Purwokerto-Purbalingga mengakibatkan munculnya GAP kualitas pelayanan sehingga mempengaruhi kepuasan pengguna jasa. Tujuan dari adanya penelitian ini yaitu untuk mendeskripsikan dan menganalisis tingkat kepuasan pengguna jasa BRT Trans Jateng Purwokerto-Purbalingga. Metode penelitian yang digunakan adalah penelitian deskriptif kuantitatif, dengan pengumpulan data melalui kuesioner tertutup dan wawancara terstruktur. Teknik analisis yang digunakan peneliti Skala Likert, Persentase Tingkat Kepuasan, Skor Rata-Rata, Tabel Distribusi Frekuensi, Grafik, dan Diagram Kartesius. Hasil penelitian menunjukkan bahwa tingkat kepuasan dari pengguna jasa BRT Trans Jateng Purwokerto-Purbalingga pada tingkat “Cukup Memuaskan” dengan hasil tingkat kesesuaian sebsar 82%.. Kedepannya, pihak BRT Trans Jateng Purwokerto-Purbalingga perlu melakukan perbaikan pada kinerja unit pelayana sehingga sesuai dengan harapan masyarakat sehingga menghasilkan kepuasan pada pengguna jasa.
THE EFFECT OF WORK DISCIPLINE AND WORK ABILITY ON THE QUALITY OF SERVICE IN THE DEPERTMENT OF PUPULATION AND CIVIL REGISTRATION OF TEGAL DISTRICT (CASE STUDY: MAKING E-KTP) Lia Nur Amalia; Susi Sulandari; Dyah Hariani
Journal of Public Policy and Management Review Vol 10, No 2: April 2021
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v10i2.30662

Abstract

This research is intended to: (1) Know Work Discipline in Disdukcapil Tegal Regency; (2) Knowing Work Ability at Disdukcapil Tegal Regency; (3) Knowing the effect of Work Discipline on Service Quality in Disdukcapil Tegal Regency; (4) Knowing the effect of Work Ability on Service Quality in Disdukcapil Tegal Regency; (5) Knowing the effect of Work Discipline and Work Ability on Service Quality at Disdukcapil Tegal Regency. This method is quantitative. The population totaled 48,664. The sample in this study amounted to 100 respondents. The sampling technique used accidental sampling technique. Data analysis and hypothesis testing included validity, reliability, and determination coefficient tests. The data analysis technique used the Pearson product moment correlation coefficient. The results of this study indicate that: (1) the work discipline of the Tegal Regency Disdukcapil has an average of 2.93 in the Good category; (2) The work ability of the Disdukcapil of Tegal Regency has an average of 2.97 in the Good category; (3) Work Discipline has an effect on Service Quality in Disdukcapil Tegal Regency as indicated by the correlation results of 0.400> 0.05, with a contribution of 16%; (4) Work Ability affects Service Quality in Disdukcapil Tegal Regency which is indicated by the correlation result of 0.325> 0.05, with a contribution of 10.5%; (5) There is a positive and significant influence between the variables of work discipline and work ability on service quality with the results of 0.948> 0.05 at the 5% significance level. Based on the calculation of the coefficient of determination, the proportion of work discipline and work ability has an effect on service quality by 28.7% and the remaining 71.3% is influenced by factors not examined in this study.
PENGARUH KEMAMPUAN KERJA DAN MOTIVASI KERJA TERHADAP PRESTASI KERJA PEGAWAI SEKRETARIAT DPRD PROVINSI JAWA TENGAH Kharina Andita Mulyawarman; Susi Sulandari; Dyah Hariani
Journal of Public Policy and Management Review Vol 10, No 3: Juli 2021
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v10i3.31187

Abstract

Various kinds of problems faced by the DPRD Secretariat of Central Java Province, including the lack of quality/competence and quantity of DPRD Secretariat apparatus resources in balancing advances in information technology and early detection of changes to laws and regulations. This study was prepared with the aim of describing work ability, work motivation, and work performance of the employees of the DPRD Secretariat of Central Java Province; determine the magnitude of the influence of work ability on the work performance of the Secretariat of the DPRD of Central Java Province; determine the magnitude of the influence of work motivation on the work performance of the Secretariat of the DPRD of Central Java Province; find out together the magnitude of the influence of work ability and work motivation on the work performance of the employees of the DPRD Secretariat of Central Java Province. The theory used in this research is Gibson's theory for work ability, Wijono's theory for work motivation, Sutrisno's theory for work performance. The method used in this research is explanative quantitative. The data analysis method used is quantitative analysis, namely Reliability Test and Validity Test, Kendall Tau Correlation Coefficient, Kendall W Concordance Coefficient, Coefficient of Determination. The results showed that the overall work ability variable (X1) was good with an average of 2.76, the work motivation variable (X2) was overall good with an average of 2.76, the work performance variable (Y) was overall good with an average of 2. an average of 2.66, work ability affects work performance by 73.3%, work motivation affects work performance by 73%, work ability and work motivation simultaneously affect work performance by 76.8%. The independent variable that most dominantly affects the work performance of the DPRD Secretariat of Central Java Province is the work ability variable. Further research is recommended to use other independent variables, namely environmental variables.
Collaborative Governance dalam Pengembangan Desa Wisata Kemetul, Kecamatan Susukan, Kabupaten Semarang Aninda Diah Maharani Utami; , Dyah Hariani; Susi Sulandari
Journal of Public Policy and Management Review Vol 10, No 3: Juli 2021
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v10i3.31412

Abstract

Desa Wisata Kemetul has been running for about 10 years, but its development is slow and its existence is not widely known by the public, which is the background of this research. Lack of commitment from stakeholders so that the development of this tourist village is not running optimally. Based on this, the researchers conducted research related to collaborative governance and the success factors in the development of the Desa Wisata Kemetul. The purpose of this study was to determine the analysis of collaborative governance and the factors that support its success in the development of the Desa Wisata Kemetul. The research method used in this research is descriptive qualitative. The main research subjects are stakeholders related to purposive sampling technique. The research site is in Desa Wisata Kemetul with data collection techniques through direct observation, interviews, related documents and audio-visual materials. The results of the study show thatfaces collaborative governance stillmany obstacles, this is evidenced by the analysis ofmodel collaborative governance Ansell and Gash's, such as: strictness of rules, understanding of shared vision and mission, lack of commitment and participation. The supporting success factors are: strong trust, the existence of regulations, the division of responsibilities, the sharing of information and the availability of resources, besides that there are several indicators that have not been met, namely: network structure, commitment and clarity of governance.
THE EFFECT OF WORK DISCIPLINE AND WORK ABILITY ON THE QUALITY OF SERVICE IN THE DEPERTMENT OF PUPULATION AND CIVIL REGISTRATION OF TEGAL DISTRICT (CASE STUDY: MAKING E-KTP) Lia Nur Amalia; Susi Sulandari; Dyah Hariani
Journal of Public Policy and Management Review Vol 10, No 2: April 2021
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v10i2.30408

Abstract

ABSTRACT This research is intended to: (1) Know Work Discipline in Disdukcapil Tegal Regency; (2) Knowing Work Ability at Disdukcapil Tegal Regency; (3) Knowing the effect of Work Discipline on Service Quality in Disdukcapil Tegal Regency; (4) Knowing the effect of Work Ability on Service Quality in Disdukcapil Tegal Regency; (5) Knowing the effect of Work Discipline and Work Ability on Service Quality at Disdukcapil Tegal Regency. This method is quantitative. The population totaled 48,664. The sample in this study amounted to 100 respondents. The sampling technique used accidental sampling technique. Data analysis and hypothesis testing included validity, reliability, and determination coefficient tests. The data analysis technique used the Pearson product moment correlation coefficient. The results of this study indicate that: (1) the work discipline of the Tegal Regency Disdukcapil has an average of 2.93 in the Good category; (2) The work ability of the Disdukcapil of Tegal Regency has an average of 2.97 in the Good category; (3) Work Discipline has an effect on Service Quality in Disdukcapil Tegal Regency as indicated by the correlation results of 0.400> 0.05, with a contribution of 16%; (4) Work Ability affects Service Quality in Disdukcapil Tegal Regency which is indicated by the correlation result of 0.325> 0.05, with a contribution of 10.5%; (5) There is a positive and significant influence between the variables of work discipline and work ability on service quality with the results of 0.948> 0.05 at the 5% significance level. Based on the calculation of the coefficient of determination, the proportion of work discipline and work ability has an effect on service quality by 28.7% and the remaining 71.3% is influenced by factors not examined in this study.
Co-Authors Aninda Diah Maharani Utami Aulia Wardiatul Sangadah Auretha Angeline Dyah Hariani Dyah Hariyani Kharina Andita Mulyawarman Lia Nur Amalia