Margareta Suryaningsih
Jurusan Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas Diponegoro

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KUALITAS PELAYANAN PUSKESMAS 01 WELERI KECAMATAN WELERI KABUPATEN KENDAL Bayu Putra Pratama; Susi Sulandari; Margareta Suryaningsih
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (515.45 KB) | DOI: 10.14710/jppmr.v5i3.12496

Abstract

Public service is the responsibility of the government and implemented by government agencies, be it in the central, local, and the environment of the State Owned Enterprises. One form of public service implemented by the government is fulfilling the needs of public health. Public Health Centre is one of the public organizations that provide health services to the people in the sub-district area. The existence of Public Health Centre because it is became the spearhead of the health services provided by local governments. This study aimed to describe the quality of services provided by 01 Public Health Centre Weleri to know what are the dimensions that hamper and support the service quality in 01 Weleri Public Health Centre. The type of research used is qualitative descriptive which look at the quality of service through the five dimensions of service that is tangible, reliability, responsiveness, assurance, and empathy. The results showed that the dimensions that support the services at the 01 Public Health Centre Weleri are responsiveness and assurance while the dimensions that hamper are tangible, reliability, and empathy. This is proved by the results of interviews and field observations of researcher who showed that patients of 01 Public Health Centre 2 Weleri satisfied with the responsiveness and assurance given but patients are assessing tangible, reliability, and empathy given are still not good.
EVALUASI KEBIJAKAN PENGOPERASIAN BRT OLEH PEMERINTAH KOTA SEMARANG GUNA MENGATASI KEPADATAN LALU LINTAS (dalm upaya menuju “SemarangSetara”) Katata Jullyan Angga Nugraha; Margareta Suryaningsih; Fathurrochman Fathurrochman
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (272.964 KB) | DOI: 10.14710/jppmr.v5i2.11188

Abstract

From the explanation of the Semarang City Government viewed the outflow of commuters entering the city is big enough, those who come in on the job and returned home after finishing their work, plus the Semarang city population which has now reached 1.5 million, will certainly lead to the density of traffic flow at the some point in city. Through these phenomena, Semarang city government issued a BRT operation policy that is intended to overcome these problems, the policy also aims as appropriate which of these explanations is an effort in the reduction of traffic congestion. BRT Operation Policy BRT has been running since Okober 2010. The evaluation is needed by this program to see monitoring the BRT operation program by using the policies evaluation criterias by Peter Rossi. They are Operating Program that includes design program and implementation program also Population Target. The obstacle course is seen from the planning, implementation, and monitoring. Data collection techniques used is through observation , interviews , documentation and literature study with the informant staff at the Department of Transportation , Communication , and Information Semarang The results showed that the Operations BRT performance in realizing Semarang Setara was good, it's just still some obstacles such as human resources, limited budgetary funds until the minimal community participation. There are some suggestions to overcome these obstacles that can be done such as opening a new corridor, skill training to improve the quality of human resource, increasing the number of human resources for maximum public services, proposed adding the amount of the budget in accordance with the needs required in Semarang city budget and make efforts to disseminate to the public until they realize that traffic congestion is a complex problem and affects many other sectors.