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All Journal JURNAL ILMU SOSIAL Journal of Public Policy and Management Review JPSI (Journal of Public Sector Innovations) Journal of Applied Science, Engineering, Technology, and Education

Susi Sulandari

Public Administration Departemen, Social And Politic Science Faculty Diponegoro University

Author-ID : 390828

Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Other

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MODEL PENTAHELIK DALAM PENGEMBANGAN PARIWISATA DI KOTA SEMARANG Yuningsih, Tri; Darmi, Titi; Sulandari, Susi
JPSI (Journal of Public Sector Innovations) Vol 3, No 2 (2019): Mei 2019
Publisher : Department of Public Administration, Universitas Negeri Surabaya

Objective The study describes the pentahelix model in tourism development in the city of Semarang. The problem is the lack of optimal cooperation between the actors involved. Theory uses the Policy Actor Theory and the Pentahelix Model. Descriptive research type, qualitative approach. Data is collected through: interview, observation and literature. Determination of informants with Snowball technique and key informants Head of the Department of Tourism and Culture of the city of Semarang. Data analysis by means of: data condensation, data verification and conclusion drawing. Data validation uses source triangulation. From the research it can be seen: (1) tourism development in Semarang city using pentahelix model, has involved academics, government, community, business, and mass media (2) Field findings are the Semarang City Tourism Promotion Agency (BP2KS) is not optimal and (3) Cooperation between the pentahelix model actors in the city of Semarang from the results of the research is not optimal. Research recommendations: revised the tourism regulation of Semarang city concerning "collaboration between actors, strengthening the institutional capacity of BP2KS, and subsequent researchers are advised to take the focus of research with different loci or make comparisons with the same focus.

UJI BEDA KUALITAS PELAYANAN E-KTP DI KOTA SURAKARTA DAN KOTA SEMARANG Sulandari, Susi
JURNAL ILMU SOSIAL Volume 13, Issue 1, Year 2014
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Public services as the focus of the discipline of Public Administration remains interesting to observe because of the services provided by government officials to the public is still considered unsatisfactory. One of the problems of service in Indonesia is about administrative services, services e â€“ KTP (identity cards). Surakarta and Semarang, both have been doing identity card service. Based on thr results of the initial survey in two cities, there are still many obstacles faced in the creation of identity card service.In this study, researchers will try to describe the service quality of e â€“ KTP in Surakarta and Semarang, and will see no different whether or not the service quality of e â€“ KTP in both cities. Type research used in this study is a quantitative study. The population of all citizensÂ SurakartaÂ and Semarang aged over 17 years and over. Becauseof the breadth of both cities used the sampling area, the city of Surakarta elected Laweyan districts and sub- districts of Semarang Pedurungan elected. Then each district taken 100 respondentsby means accidental. Analysis using interpretation of data : use of frequency distribution table predetermined number of respondents in the sample, the average sought to determine the caregories of service quality based on the resulth of the research, supplemented by interviews with respondent and the data to test the hypothesis used different test calculation of services quality in the city of Surakarta and Semarang.The result of this study concluded that the quality of service both in the district e KTPPedurunganÂ Semarang and Surakarta in district Laweyan results showed good all categories, but itâ€™s god when seen in different positions of the class interval, for the districtLaweyanÂ Surakarta both categories at the upper limit of the interval 3,11 where as in the district Pedurungan Semarang, good bit closer to the lower limit of interval is 2,89. Based on the calculation results obtained by different test t value is equal to 3,004 with a sig 0.04. because the siq < 0,05 then it can be concluded that Ho is rejected, meaning that the average quality of service in the district Laweyan e KTP Surakarta identuty card service quality in the district of Semarang Pedurungan is not same (different). When viewed from its average of the quality of services in the district Laweyan Surakarta better than the service quality of e KTP in district Pedurungan Semarang. However, theÂ different is very thin.

Manajemen e-Government Berbasis Web Model Government-to-Citizen (G2C) Pada Dinas Kebudayaan dan Pariwisata Provinsi Jawa Tengah Noviana, Rina; Sulandari, Susi; Lituhayu, Dyah
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Information and Communication Technology/IC become very important in the globalization era. At this time begin to grow electronic government (e-gov) as the implementation of information and communication technology using in the Local and Province Government. One of the E-gov applications in the Government Organization, namely regional or provincial government websites. As do with the cultural and tourism agency in Central Java Province implementing government website as the simplest measure to see e-government, its contents still general formation that is needed by the community as the information seekers. The problem is how to manage e-Gov Government-to-Citizen (G2C) model web based in The Culture And Tourism Agency in Central Java Province. This research aim to explain management functions related to e-Gov implementation and to analyze the factors that become an obstacle in the e-Gov management web in The Culture and Tourism Agency in Central Java Province. To answer this problem is by using management function from G.R. Terry. This study used a qualitative exploratory design research. The results of this research showed that e-Gov management based on the web model G2C in The Culture and Tourism Agency in Central Java Province located in the second stages, namely ripening. This condition can be seen from the planning, organizing, actuating and controlling in the culture and tourism Agency in Central Java Province. The management obstacle of e-Gov management based on the web model G2C in The Culture and Tourism Agency in Central Java Province Agency is seen from the process of planning, organizing, actuating, controlling is not yet reached the maximum in overall. Human resources have not been fullest, lack of socialization for the community, sectoral ego in several government local agencies, and lack of budgets from the local governments. There are some improvement and change management in some aspect of planning, organizing, actuating, and controlling. Improving socialization for the community, the existence of a good budget planning, and improving the capabilities of employees is the suggestions to improve.

INOVASI PELAYANAN PUBLIK DI BALAI PELAYANAN PENEMPATAN DAN PERLINDUNGAN TENAGA KERJA INDONESIA (BP3TKI) SEMARANG Kurniasari, Herwinda; Sulandari, Susi
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research is to identify and describe the implementation of public service innovation in BP3TKI Semarang and the positive and negative factor that influence the implementation of public service in BP3TKI Semarang. This research is a qualitative descriptive study by collecting data through interview, library research, documentation and observation. Informants in this research was BP3TKI Semarangâ€™s staff and Indonesiaâ€™s labor that comes from Central Java Province. This research uses the atrributes of innovation theory to identify the implementation of public service innovation in BP3TKI Semarang and the factors that influence the implementation of that public service innovation. The results obtained that the implementation of public service in BP3TKI Semarang can be said quite good. It is known through the results of the implementation of public service in BP3TKI Semarang based on several indicators, pleasure/ satisfaction, important component, balance of the needs, is unsuitable from the innovativeâ€™s attribut in a proper way, and there are several problems leave unsolved. Moreover, there also two obstacle that could obstruct the proceeding of innovation from public service in BP3TKI Semarang, such as the lack of management and the lack of Human resources and facilities or infrastructures. According to the result of this research, it can be concluded that the Innovation of public service in BP3TKI went well generally although, some indicators of research have to be fix and some obstacle factors have to be solved. The researcher proposed some suggestion such as recruiting employees, determining the institutional values, improve the management of facilities and infrastructure, providing technologyat Ahmad Yani Airport in Semarang and Soemarmo Adi Airport in Surakarta, and increasing network capacity in BP3TKI Semarang.

PROSES PENYUSUNAN ANALISIS JABATAN ESELON IV DI BKD KOTA SEMARANG (PASCA IMPLEMENTASI UNDANG-UNDANG NOMOR 5 TAHUN 2014 TENTANG ASN) K.D, Amanda Novitasari; Sulandari, Susi; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

One scope bureaucracy reform is the emergence of law on civil state apparatus (UU ASN). Explained that every government institution shall prepare need for the number and type of positions based on job analysis and ABK. This type of research uses descriptive qualitative approach. The focus of the research is to describe the process and inhibiting factors in job analysis drafting process of echelon IV in BKD Semarang city (post- implementation regulation no. 5/2014 about ASN). The subject of research using snow-ball samplling technique, where the informant that is the head of Sub-areas/Sub-section BKD Semarang city, and the head of the Organization Semarang city. Analysis of data reduction and data through triangulation of sources. Starting from the initial stage to socialization of job analysis by Ministry of Internal Affairs, BKN center of Jakarta, part of Organization, and the establishment of team analyzer. Process of collection data positions using the system of observation, questionnaires, interviews, and combined with regulation mayor of BKD Semarang city. Data processed into job information with several times verification and authorized the issuance of the decree of the head of BKD Semarang city. Inhibiting factors in job analysis drafting process of echelon IV in BKD Semarang city, among others: (1) Budgeting, (2) Regulation, (3) Employee, and (4) Team Analyzer. It was concluded that the job analysis drafting process takes a long time and periodically, team analyzer done before drafting of job analysis, the existence of spesific rules in the job information offic, job analysis need several times verification to the incumbent, until the results of a legitimate form of publishing SK from the head of BKD Semarang city. Advice given is the need for early socialization related regulations that will be used, and socialization to employees about job analysis, provision of training for the team analyzer.

ANALISIS KUALITAS PELAYANAN PERPUSTAKAAN FAKULTAS ILMU SOSIAL DAN ILMU POLITIK UNIVERSITAS DIPONEGORO Buana, Indra Cakra; Sulandari, Susi; Mustam, Muhammad
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Libraries play an important role for the community and especially the world of education. Without information, people become marginalized and underdeveloped . Encountered symptoms of dissatisfaction with the services provided librarian Social and Political Science Faculty University Diponegoroyang shows service can not meet the expectations of students . Customer satisfaction is one indicator of the success of library services at the Faculty of Social and Political Sciences, Diponegoro University . Service is considered satisfactory if it can meet the expectations of its customers . This study aims to menganilisis criterion Community Satisfaction Index ( HPI ) is Procedures , Service Requirements , Clarity Services Officer , Disciplinary Services Officer , Services Officer Responsibilities , Capabilities Services Officer , Service Speed , Obtain Justice Service, politeness and hospitality Officer , Fairness Care Costs , Cost Assurance Services , Assurance Services Schedule , Leisure Environment , and Security service to customer satisfaction , menganilisis level of customer satisfaction in terms of the gap between the service user with the officer 's performance against the quality of library services in the Social and Political Science Faculty , Diponegoro University and explain the strengths and weaknesses service element in the fourteenth measurement criteria in the dimensions of service quality perceptions of customers . This study uses a quantitative approach to quantitativedeskripstif . The subjects of the study were 150 library patrons correspondent Social and Political Science Faculty , Diponegoro University that using simple random technique . The technique used is the analysis of the value of HPI ( Customer Satisfaction Index ) . The results showed that not all elements can work well to serve customers ( visitors ) library and the social sciences faculty of political science, Diponegoro University. The results of the data analysis of the fourteenth criteria tested, there is one element that is rated poor service schedule with the certainty of the value 2.36 of the service element, with a weight of 0.071 and the results is 0.016756. The results of the analysis with diagrams Kartisius Assessment Implementation and Assessment Interests Library Social and Political Science Faculty, Diponegoro University shows that discipline and speed of service personnel affect service user satisfaction. Although the results of the assessment of SMEs assessed that the performance of library services and the Social and Political Science Faculty,, Diponegoro University was good , with a 68.40 index.

OPTIMALISASI KAMPUNG BATIK DALAM MENGEMBANGKAN INDUSTRI BATIK SEMARANG DI KOTA SEMARANG Tamaya, Vicka; Sulandari, Susi; Lituhayu, Dyah
Journal of Public Policy and Management Review Volume 2, Nomor 1, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Â Batik adalah salah satu kekayaan budaya Indonesia yang patut dilestarikanÂ merupakan salah satu produk tekstil yang besar terdapat di beberapa kabupaten dan kota Jawa Tengah, namun Kejayaan Batik Semarang di kancah dunia perbatikanÂ sempat memudar, dan Terbakarnya Kampung Batik di kawasan Bubakan pada zaman pendudukan Jepang ikut andil terhadap tenggelamnya Batik Semarang.Pemerintah telah melaksanakan strategi pembangunan baik fisik maupun non fisik untuk menghidupkan kembali Batik Semarang dan Kampung Batik seperti mengadakan pelatihan,aktif mengikuti pameran, serta melakukan studi banding ke beberapa kota Batik, namun strategi yang dilakukan pemerintah kurang terpadu sehinggaHasilnya pun tidak memuaskan. Masalah-masalah yang muncul adalah Bagaimana strategi kinerja yang dilakukan oleh Dekranasda dalam pengembangan Industri Batik Semarang?; Apa yang menjadi isu-isu strategis yang dihadapi oleh Pemerintah Kota dalam mengembangkan Industri Batik Semarang ?dan Bagaimana strategi yang baik untuk mengelola isu-isu tersebut? Tujuan Penelitian ini adalah untuk mengetahui strategi Pemerintah Kota Semarang,serta kendala-kendala nya juga memberikan strategi yang baik untuk mengelola kendala-kendala tersebut. Penelitian ini merupakan penelitian deskriptif kualitatif yang menggunakan metode manajemen strategik untuk mengungkapkan isu-isu strategis secara intensif , mendalam dan komprehensif dalam penanganan Optimalisasi Kampung Batik Semarang. Melalui Analisis SWOT dan Uji Litmus sebagai instrumen untuk mengukur lingkungan dan mendapatkan strategi yang diperlukan dalam Optimalisasi Kampung Batik Semarang. Hasil penelitian menunjukkan bahwa dalam Optimalisasi Kampung BatikÂ di Kota Semarang belum dapat dikatakan optimal, sehingga dibutuhkan strategi untuk meminimalisir kondisi tersebut. Strategi yang disarankan adalahPeningkatan kerjasama berbagai sektor usaha danÂ pelibatan masyarakat dalam pengembangan Kampung Batik serta meningkatkanÂ sarana dan prasarana penunjang dalam Optimalisasi Kampung Batik

ANALISIS KINERJA BADAN PENANGGULANGAN BENCANA DAERAH (BPBD) DALAM PENANGGULANGAN BENCANA BANJIR DI KOTA SEMARANG Syafril, Sinta; Sulandari, Susi
Journal of Public Policy and Management Review Volume 8, Nomer 1, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Indonesia is one of the countries prone to floods. The city of Semarang is one of the cities frequently affected by floods and gets third place in Central Java Province. The Semarang City Disaster Management Agency (BPBD) is the body responsible for handling disasters that occur in the city of Semarang. The purpose of this study was to analyze and describe the performance of the Regional Disaster Management Agency (BPBD) as well as the driving and inhibiting factors in flood management. The research method used is descriptive qualitative method. The indicators used to assess the performance in this study were productivity, service quality, responsibility, and accountability. In addition, it is also seen from the driving factors and inhibitors the organizational performance. The results of the study showed that the productivity of the performance in flood management has not been optimal, because there were still programs or activities that have not reached the target. The service quality in flood management has not been maximized and needs to be improved, the responsibility carried out is quite good but there are still obstacles, and not yet accountable and transparency to the community. Factors that hinder performance were lack of reliable and skilled human resources in their field, lack of facilities and infrastructure, limited funds, lack of coordination with various stakeholders, while leadership, and team were the drivers. The recommendation of researchers was to improve the skills and abilities of employees through training, improve facilities and infrastructure, improve coordination with various stakeholders and adjust the priorities of flood disaster management programs with a budget ceiling.

Pengaruh Kompetensi Sumber Daya Manusia dan Budaya Organisasi terhadap Kinerja Badan Perencanaan Pembangunan Daerah Kabupaten Batang Drina S, Ria Mustikah; Sulandari, Susi; Rihandoyo, Rihandoyo
Journal of Public Policy and Management Review Volume 3, Nomor 3, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

In every organization needs qualified elements to maximize its performance. The resources in question can be physical such as human resources or non physical such as regulation, information and policies. The role of resources in the organization is very important because with the resources here's what became a driving factor for the Organization to achieve the objectives that have been set. Organizational performance is not optimal is that underlying this research, where he did not achieve value for money in the implementation of the programme of work/activities implemented and still less sesuainya a knowledge of human resources assigned to the field. Therefore need to saw the driving factors that can affect the performance of an organization. These studies use quantitative analysis approach. The sample used in this study as many as 35 respondents who were employees of the regional development planning board in Batang district. Analysis of the correlation test and konkordasi kendall was used in this research. From the results of this study demonstrate the performance of the regional development planning board in Batang district belongs to high of category with 77.1%. The magnitude of the influence of Competence (X1) against the performance of the Organization (Y) is equal to 14.8% whereas the influence of organizational culture (X2) against the performance of the Organization (Y) is equal to 15.4%. Then between Competence (X1) and organizational culture (X2) affects organizational performance (Y) simultaneously by 2.25%. Results of this study showed a significant coherence between the competence of human resources and organizational culture to organizational performance.

Analisis Kualitas Pelayanan Publik Di Perusahaan Daerah Air Minum Cabang Selatan Kota Semarang Wijanarko, Candra; Sulandari, Susi; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 4, Nomor 4, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The aim of this research is to analyze the level of quality of service, to analyze peopleâ€™s satisfaction and to analyze public satisfaction index about Water Supply Company in the southern branch office of Semarang. This research uses qualitative descriptive method. The source of the data in this study is a questionnaire with the number of respondents 150 people which are selected by using accidental sampling method. Based on the results seen from 14 dimensions of community satisfaction (IKM) are service procedures, service requirements, clarity of service officer, disciplinary care of service officer, the responsibilityof service officer, the ability of service officer, speed of service, justice to get the service, friendliness of service officer, reasonableness of the service charge, certainty of service schedule, environmental comfort and environmental safety. It is showed that the service performance of Water Supply Company in the southern branch office of Semarang is â€˜Goodâ€™, this is seen from the public Satisfaction Index value of 2.95 with conversion value of 73,6. From these percentages seen that all units of the average quality of service is good. The conlcusion of this research is the values of IKM index from 14 dimensions of community satisfaction is the average of all elements is good. The Suggestion can be given thatthere are several service dimensions that urged to promptly repaired, such as a service requirements and service schedule certainty in Water Supply Company in the southern branch office of Semarang.

Co-Authors Aloysius Rengga Amanda Novitasari K.D, Amanda Novitasari Arna A Manullang Bayu Putra Pratama Cahyani, Meyfita Esti Candra Wijanarko, Candra Candra, Muhammad Adhif Alfi Charolina Ayu Permatasari, Charolina Ayu Chita Widyanti Christ Prima Sedaya Dewi Rostyaningsih Diah Hariani Diah Hariani Dini Puspita Dita Aprilia Majid Dyah Hariani Dyah Lituhayu Endang Larasati Endang Larasati Fathurrochman Fathurrochman Fathurrohman Fathurrohman Hasan Mustofa Amirudin, Hasan Mustofa Ida Hayu D Ida Hayu Dwimawanti Ida Wantri Hastuti Iklima Rahmoona Indra Cakra Buana Intan Suryani Irris Pramadanti Tunjungsari Ja'far, M. Hammam KIKI WULANDARI Kurniasari, Herwinda Lourensia Utari Kusumawardani Lutfiana, Nurul M. Suryaningsih Maesaroh Maesaroh Margareta Suryaningsih Masrul Fuad Mega Hayuning Puspa Dewi Muhammad Al Amin Muhammad Mustam Nia Pratiwi Nilam Adini Rakhma Nilam Yuniar Puspitasari Nina Widowati Nurcahaya Sinaga Nurul Lutfiana Pangestika Rusadi Putri Priyadi, Budi Puspo Restyani Ayu Putri Ria Mustikah Drina S Rihandoyo Rihandoyo Rina Noviana, Rina Sekarini, Hayu Siregar, Yolanda Fricillia Siska Ariyani Sri Suwitri Suparni Suparni Syafril, Sinta Titi Darmi Tri Yuningsih Tri Yuningsih Tri Yuniningsih Utari Murni Adhi Vicka Tamaya Wahyu Lestari Wati, Liana Yoen Enno Hapsari

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