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All Journal Proceeding of the Electrical Engineering Computer Science and Informatics Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JITK (Jurnal Ilmu Pengetahuan dan Komputer) Applied Information System and Management Informatik : Jurnal Ilmu Komputer Jurnal Informatika Ekonomi Bisnis Computer Science and Information Technologies Jurnal Manajemen dan Teknologi Informasi
Teguh Raharjo
Universitas Indonesia
Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Mechanical Engineering

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Human Related Challenges in Agile Software Development of Government Outsourcing Project Amaliah Khoirun Nisyak; Khairiyah Rizkiyah; Teguh Raharjo
Proceeding of the Electrical Engineering Computer Science and Informatics Vol 7, No 1: EECSI 2020
Publisher : IAES Indonesia Section

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eecsi.v7.2068

Abstract

In 2019, a government organization in Indonesia has developed several systems that will run in parallel using Agile by utilizing vendor services. Based on internal project reports, there are indications of human-related issues or challenges during the development process of these systems. The case study is one of the critical systems of failed projects in this government organization. In this study, a Systematic Literature Review (SLR) was used to identify human-related challenges or issues that could lead to failure in an ASD project. These issues or challenges were qualitatively validated based on expert judgment from external and internal organizations by interview and questionnaire. The final results of this study were 20 human-related challenges grouped into 5 categories, which were identified as human-related challenges that led to the failure of the ASD project in this case study. Proposed solutions based on best practices are also provided for each challenge or issue by conducting business research methods with open and axial coding. Besides, the comparison of views between vendors and organizations on human-related challenges as well as the implications of this study are also presented at the end, so that readers can get insight into these challenges.
Service Automation Implementation for Delivering CaaS at the Ministry of Finance of Indonesia Achmad Farid Rusdi; Bob Hardian; Teguh Raharjo; Tiarma Simanugkalit
Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Vol 7 No 5 (2023): October 2023
Publisher : Ikatan Ahli Informatika Indonesia (IAII)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29207/resti.v7i5.5032

Abstract

Evaluation is an essential aspect of service improvement. Within the Ministry of Finance, there is an organization responsible for providing IT services to various units and employees. One of the services offered by this organization is cloud computing, which supports the development of information systems. However, there are several challenges related to service fulfillment. For instance, the time required to fulfill a service is relatively long, taking two days, in contrast to public cloud providers, which can deliver their services in minutes. Additionally, there is a potential for human errors in the manual process carried out by the Request Fulfillment Team (RFT) during service delivery. This study aims to explore the design and implementation of automated container service fulfillment, transforming them into self-service products. The author employs the Finite-State Automata (FSA) model to test the input and output of the automation system using seven states and inputs. The results indicate that the container service cycle, when compiled and tested with FSA using predetermined inputs, can generate containers according to user-selected specifications. As a result, the implementation of an automated and self-service model is proposed to reduce delivery time and mitigate potential errors in the container-as-a-service (CaaS) offering.
Faktor-faktor Utama untuk Meningkatkan Kualitas Kerja Tim di Startup Indonesia menggunakan Kerangka aTWQ Muhammad Fathin; Teguh Raharjo
Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Vol 7 No 5 (2023): October 2023
Publisher : Ikatan Ahli Informatika Indonesia (IAII)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29207/resti.v7i5.5099

Abstract

Due to the ever-changing needs of IT in today's businesses, agile software development has become popular due to its adaptive capabilities. Startups are among those who continuously strive to meet changing needs. Despite the potential benefits of the Agile methodology, teamwork quality remains a challenge. Furthermore, the global recession has made it increasingly important for startups to have effective teamwork, given the high level of uncertainty that leads to challenges in surviving, especially with cost-cutting and downsizing efforts. Therefore, this study aims to evaluate teamwork quality in Indonesian startups using the Agile Teamwork Quality (aTWQ) approach. TWQ is a comprehensive set of criteria designed to assess teamwork quality in agile environments. The primary objective of this study is to identify the factors that most strongly increase the quality of teamwork of Indonesian startups. To achieve this objective, data will be collected from Indonesian companies using an online survey based on the aTWQ framework. The challenges were identified most on the dimensions of cohesion, balance of contribution, and effort. The findings of this study are consistent with previous research, which may hopefully help start-ups in Indonesia improve their teamwork quality and achieve greater success in their respective industries.
Influencing Factors Analysis IoT Adoption in Indonesian State Housing Management Information System Irfan Murtadho Agtyaputra; Teguh Raharjo; Ibnu Pujiono
Jurnal Informatika Ekonomi Bisnis Vol. 6, No. 2 (June 2024)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v6i2.914

Abstract

The Internet of Things (IoT) has revolutionized asset management in Smart Homes. In Indonesia, one of the biggest struggles in implementing emerging technology in the e-government system is connecting the users' behavioral intention with the suitability of the type of work and the technological convenience offered. A technology acceptance and use model is proposed to address this issue by analyzing the correlation between IoT adoption in asset management. The model draws insights from two complementary methods: user behavioral intention predicts utilization, and task-technology fit predicts performance with moderating factors analysis. The study finds that social influence, hedonic motivation, and price value factors are compelling users' intentions to adopt the Internet of Things in asset management. The IoT technology is deemed worth the price for asset management, particularly for state residences, due to its automation, accuracy, and real-time features. It also enhances decision-making, as the asset information is more reliable and secure. This study enriches moderating factors analysis to study the effect of technology adoption. Additionally, research on asset management systems still needs to be improved, especially in the government sector. In conclusion, this study provides insights into adopting IoT in the government sector and its potential to transform asset management.
Towards Tax Administration 3.0: Bracing the Challenges in Mobile Application Development Darmawan Sidiq; Teguh Raharjo; Ni Wayan Trisnawaty
Jurnal Informatika Ekonomi Bisnis Vol. 6, No. 2 (June 2024)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v6i2.915

Abstract

Tax Administration 3.0 calls for tax administrations to be a high-tech adaptive organization with human touch. To that extent, tax administrations worldwide have developed mobile app as a taxpayer touchpoint. As the results of tax administrations’ digital maturity assessment shows major room for improvement, the mobile app development also faced with challenges. This study aims to investigate challenges in tax services mobile app development using M-Pajak as a case study. The descriptive qualitative approach used as our research method is composed of literature review, semi structured interview, open coding, and thematic analysis. Our study finds that M-Pajak development faces challenges related with project management and application requirements. To mitigate the challenges, it is important to ensure that projects are sufficiently staffed. Furthermore, change management must be implemented by focusing on user needs, who largely determine the application success. Meanwhile, fragmentation can be considered as the most critical challenge as it affects other challenges. Diversity of platforms and devices in which the mobile application will be operated potentially affects other factors, such as interoperability, user experience, privacy, and security. This study is important for tax administrations to anticipate challenges in developing their mobile app. Finally, this study also enriches the literature through the investigation of the mobile app development challenges in the context of tax services mobile app.
A SYSTEMATIC LITERATURE REVIEW ON ROLE OF PROJECT MANAGEMENT IN DIGITAL FORENSICS INVESTIGATION Panji Zulfikar Sidik; Teguh Raharjo
JITK (Jurnal Ilmu Pengetahuan dan Teknologi Komputer) Vol. 10 No. 2 (2024): JITK Issue November 2024
Publisher : LPPM Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/jitk.v10i2.5527

Abstract

The landscape of digital forensics has evolved significantly with the advent of sophisticated cybercrimes and the proliferation of digital devices. Digital forensics is a rapidly evolving discipline, characterized by unique challenges such as rapidly changing technology, large volumes of data, and stringent legal requirements. Effective project management in this context is crucial to ensure that investigations are conducted efficiently, accurately, and in compliance with legal standards. This systematic literature review aims to comprehensively analyze the role of project management practices in optimizing digital forensics investigations. Using established search protocols and selection criteria, we identified and analyzed relevant studies published between 2016 until 2023 that explored the application of project management methodologies, challenges, and best practices within the context of digital investigations. By applying effective project management strategies, investigators can ensure efficient, accurate, and legally sound digital investigations, ultimately contributing to successful criminal prosecutions and civil litigation outcomes.
SYSTEMATIC LITERATURE REVIEW: CHALLENGES AND SOLUTIONS ON AGILE PROJECT MANAGEMENT IN PUBLIC SECTOR Handini Mekkawati; Teguh Raharjo; Rina Yuniarti
JITK (Jurnal Ilmu Pengetahuan dan Teknologi Komputer) Vol. 10 No. 2 (2024): JITK Issue November 2024
Publisher : LPPM Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/jitk.v10i2.5654

Abstract

The public sector is transforming by adopting an agile approach to overcome bureaucratic rigidity and lagging the private sector. The aim is to overcome the limitations of traditional approaches by encouraging flexibility in planning, operations, and service delivery. In the face of diverse, agile characteristics, further research is required on the challenges and best practices other public sector organizations can adopt. This research identifies key challenges in agile implementation within the PMBOK 7th edition project performance domains with the most issues: Development Approach and Life Cycle and Project Work Domain. Using a systematic literature review (SLR), 35 of 680 reviewed papers were selected as references. The biggest challenges were in the Project Work Domain, dominated by the context of monitoring new work and changes, project processes, and procurement processes. Best practices were identified to address these challenges and guide other public sectors in supporting more flexible and responsive public service delivery.
PROJECT MANAGEMENT CHALLENGES IN PUBLIC SECTOR IT: A CASE STUDY IN PALU Mutia Sayyidah; Teguh Raharjo; Ni Wayan Trisnawaty
Jurnal Manajemen dan Teknologi Informasi Vol. 16 No. 1 (2026): Jurnal Manajemen dan Teknologi Informasi
Publisher : Fakultas Teknik dan Informatika Universitas PGRI Mahadewa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59819/jmti.v16i1.5718

Abstract

Public sector IT projects frequently encounter challenges that impede successful delivery, especially in decentralised environments. This study explores the key project management issues that emerged during the development of the Kelurahan Cantik (Smart Statistical Village) website in Palu, Indonesia. Employing a mixed-method case study, we combined the PMBOK 7th Edition framework with empirical ICT project failure factors to evaluate the project’s planning and execution. Quantitative data were collected through a structured Likert-scale questionnaire completed by 30 respondents involved in the project, while qualitative insights were drawn from document analysis. The findings highlight critical gaps in stakeholder engagement, project monitoring, and leadership support, along with inadequate user preparation and technological misalignment. These issues significantly affected project outcomes, particularly in terms of system utilisation and benefit realisation. This study offers practical recommendations for strengthening governance, planning, and stakeholder coordination in future local government IT initiatives
The impact of usability in information technology projects Freddy Richard Putra Hulu; Teguh Raharjo; Tiarma Simanungkalit
Computer Science and Information Technologies Vol 5, No 1: March 2024
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/csit.v5i1.p7-18

Abstract

Achieving success in information system and technology (IS/IT) projects is a complex and multifaceted endeavour that has proven difficult. The literature is replete with project failures, but identifying the critical success factors contributing to favourable outcomes remains challenging. The triad of Time-Cost-Quality is widely accepted as key to achieving project success. While time and cost can be quantified and measured, quality is a more complex construct that requires different metrics and measurement approaches. Utilizing the PRISMA Methodology, this study initiated a comprehensive search across literature databases and identified 142 relevant articles pertaining to the specified keywords. A subset of ten articles was deemed suitable for further examination through rigorous screening and eligibility assessments. Notably, a primary finding indicates that despite recognizing usability as a critical element, there is a tendency to neglect usability enhancements due to time and resource constraints. Regarding the influence of usability on project success, the active involvement of end-users emerges as a pivotal factor. Moreover, fostering the enhancement of Human-Computer Interaction (HCI) knowledge within the development team is essential. Failure to provide good usability can lead to project failure, undermining user satisfaction and adoption of the technology.
Mengidentifikasi Faktor Penentu Keberhasilan Kritis untuk Meningkatkan Kepatuhan SLA pada Managed Print Services: Studi Kasus Berbasis ITIL di Sebuah Organisasi Sektor Publik Irwan Bengkulah; Teguh Raharjo
Informatik : Jurnal Ilmu Komputer Vol 22 No 1 (2026): April 2026
Publisher : Fakultas Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52958/iftk.v22i1.12850

Abstract

The adoption of Managed Services (MS) has become a key strategy for public sector organizations seeking to enhance operational efficiency and service quality. However, maintaining consistent Service Level Agreement (SLA) compliance remains a major challenge, particularly due to vendor delays and limited service visibility. This study aims to identify and prioritize the Critical Success Factors (CSFs) influencing SLA compliance within the Managed Print Services (MPS) environment of a public sector organization. Using a mixed-method approach, the research applies the Analytic Hierarchy Process (AHP) to evaluate four service success criteria and eight corresponding CSFs, validated through expert judgment from echelon-4 IT officials. The results indicate that Vendor Responsiveness (36.0%) and User Satisfaction (27.7%) are the most influential criteria, reflecting an organizational emphasis on external service quality and user value. At the CSF level, strategic management factors dominate: Planning (20.2%), Evaluation (18.3%), and Leadership (15.8%) emerge as the top contributors, whereas technical elements such as Troubleshooting (7.8%) and Team Performance (5.8%) rank lowest. These findings highlight that sustainable SLA compliance in the public sector relies primarily on strengthening governance and strategic oversight rather than operational execution. Accordingly, the study recommends enhancing structured planning and continuous evaluation mechanisms to ensure alignment between service delivery and user value, consistent with ITIL principles.
Co-Authors Achmad Farid Rusdi Amaliah Khoirun Nisyak Bob Hardian Darmawan Sidiq Domingas Soares Freddy Richard Putra Hulu Handini Mekkawati Ibnu Pujiono Irfan Murtadho Agtyaputra Irwan Bengkulah Khairiyah Rizkiyah Muhammad Fathin Mutia Sayyidah Ni Wayan Trisnawaty Panji Zulfikar Sidik Rina Yuniarti Tiarma Simanugkalit Tiarma Simanungkalit