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All Journal Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Jurnal Instruktional Asian Journal of Social and Humanities
Bob Hardian
Universitas Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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PENGEMBANGAN STANDAR DESAIN LAYANAN CLOUD BERDASARKAN ISO/IEC 20000: STUDI KASUS PT. XYZ Ahmad Fikri Adriansyah; Bob Hardian; Gladhi Guarddin
Instruksional Vol 1, No 2 (2020): Jurnal Instruksional
Publisher : Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1540.585 KB) | DOI: 10.24853/instruksional.1.2.111-121

Abstract

PT XYZ is now transforming its business from traditional telecommunication provider to an ICT (Information & Communication Technology) provider in order to deal with current stringent business competition. One of its strategic initiatives is to improve Cloud service market penetration based on the fact from market size analysis result which has reported that Cloud service would appear as an IT service with highest growth throughout Asia Pacific region from 2013 to 2018 (i.e., 49%). However, PT XYZ has reported its Cloud service sales only achieved 52% of its total revenue target in 2014 fiscal year. One of the root causes found is the lack of standard in performing design on Cloud service. As ISO/IEC 20000 certification holder, PT XYZ has to improve its IT service management practices continuously including its service design stage. This research goal is to build design standard on Cloud service in PT XYZ using two internationally recognized Information Technology Service Management (ITSM) frameworks, i.e. Information Technology Infrastructure Library (ITIL) version 3 and Microsoft Operation Framework (MOF) version 4, as well as Cloud Computing Reference Architecture (CCRA) and guidance on the application of ISO/IEC 20000-1 to Cloud Services (ISO/IEC TR 20000-9:2015). As the result, a design process flow and design documentation templates are proposed to be used as Cloud service design standard in PT XYZ.
Service Automation Implementation for Delivering CaaS at the Ministry of Finance of Indonesia Achmad Farid Rusdi; Bob Hardian; Teguh Raharjo; Tiarma Simanugkalit
Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Vol 7 No 5 (2023): October 2023
Publisher : Ikatan Ahli Informatika Indonesia (IAII)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29207/resti.v7i5.5032

Abstract

Evaluation is an essential aspect of service improvement. Within the Ministry of Finance, there is an organization responsible for providing IT services to various units and employees. One of the services offered by this organization is cloud computing, which supports the development of information systems. However, there are several challenges related to service fulfillment. For instance, the time required to fulfill a service is relatively long, taking two days, in contrast to public cloud providers, which can deliver their services in minutes. Additionally, there is a potential for human errors in the manual process carried out by the Request Fulfillment Team (RFT) during service delivery. This study aims to explore the design and implementation of automated container service fulfillment, transforming them into self-service products. The author employs the Finite-State Automata (FSA) model to test the input and output of the automation system using seven states and inputs. The results indicate that the container service cycle, when compiled and tested with FSA using predetermined inputs, can generate containers according to user-selected specifications. As a result, the implementation of an automated and self-service model is proposed to reduce delivery time and mitigate potential errors in the container-as-a-service (CaaS) offering.
Maturity Level Analysis in Software Development Using Scrum Methodology: Xyz Startup Case Study Naomi Panjaitan; Bob Hardian
Asian Journal of Social and Humanities Vol. 1 No. 10 (2023): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v1i10.67

Abstract

Startup XYZ is a pioneer in the EWA (Earned Wage Access) application in Indonesia which has been around since 2020. The main vision of Startup XYZ is to build financial health for low and middle income workers in Asia. In achieving its vision and facing current competitors, Startup XYZ continues to innovate to meet market needs. XYZ startup uses the Scrum methodology in the application development process. It was found that there were several problems that occurred, namely the development process was not optimal, causing the release plan to be delayed. This problem is considered to affect the quality and performance of Startup XYZ. This study aims to measure the scrum maturity level of Startup XYZ so that recommendations can be made to improve the maturity level. Data were obtained from several sources such as interviews, observations, and questionnaires that adapted the Scrum Maturity Assessment. The results obtained are calculated using the KPA Rating based on the Agile Maturity Model. Recapitulating the calculation of the maturity level of the scrum methodology, it is known that XYZ startup is still at level 2 with the Largely Achieved category. After obtaining the level of maturity for each level, recommendations are made based on the results of observations, Scrum Guide 2020, Scrum Essentials and SBOK v3. It was found that there were 24 recommendations to improve the maturity level of Startup XYZ
Co-Authors Achmad Farid Rusdi Ahmad Fikri Adriansyah Gladhi Guarddin Naomi Panjaitan Teguh Raharjo Tiarma Simanugkalit