Article Per Year (5 Year)
p-Index From 2021 - 2026
1.066
P-Index
This Author published in this journals
All Journal Jurnal Mekanova : Mekanikal, Inovasi dan Teknologi Jurnal Bimas Islam Journal Of Academia In English Educations (JADEs) Journal of Islamic Education Studies JOURNAL OF HEALTH MANAGEMENT RESEARCH Sinergi International Journal of Islamic Studies
Achmad Muhajir
Jurusan Ilmu kelautan, Fakultas Perikanan dan Ilmu Kelautan, Universitas Diponegoro, Jl. H. Prof. Sudarto, SH, Tembalang Semarang, Indonesia. 50275.
Religion Aerospace Engineering Arts Humanities Automotive Engineering Education Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Other

Published : 7 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : JOURNAL OF HEALTH MANAGEMENT RESEARCH

 1 
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Di Puskesmas Simolawang Surabaya Muhajir, Achmad; Haniwijaya, Silvia; Andriani, Dewi
Journal of Health Management Research Vol 4 No 1 (2025): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v4i1.568

Abstract

Background: Based on the results of observations, we found that there were complaints or patient dissatisfaction regarding medical services, namely patient registration queues, pharmacy services, waiting times for medicines at the Simolawang Surabaya Community Health Center. Aims: The objective of this research is to identify patient satisfaction with the quality of service at the Simolawang Surabaya Community Health Center. Methods: This research uses quantitative methods with a cross-sectional research design. With a sample of 55 respondents, sampling using Simple Random Sampling. Results: The research results show that there is a significant influence between service quality and patient satisfaction, the significance value is very low (0.000). Shows that there is a significant influence between service quality on patient satisfaction. The quality of service at the Simolawang Surabaya Community Health Center can be considered very effective in creating high satisfaction among patients who utilize the facilities and services at the Simolawang Surabaya Community Health Center. Conclusion: Based on this, effectiveness measurements are carried out through patient satisfaction surveys and service quality assessments. This approach not only produces high levels of satisfaction, but also reflects ongoing efforts to improve the quality of health services for the community.
Co-Authors Dewi Andriani Hael G, M. Habib Haniwijaya, Silvia Hanna Sundari Nadiva, Umi Rina Kurnia Sinaga, Zulkani