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Amat Basri
Universitas Buddhi Dharma
Computer Science & IT

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Journal : Tech-E

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Information of System Monitoring by Network Oparation Center Amat Basri; Alexius Hendra Gunawan
Tech-E Vol 4 No 2 (2021): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31253/te.v4i2.533

Abstract

Network Operation Central (NOC), an Enterprise Service Division which functions to carry out monitoring and supervision activities of Telkom network equipment located at Plaza Indonesia. Customer satisfaction is the basis and goal that is always hoped for by customers, by carrying out maintenance activities of network devices, and carrying out solutions when problems occur in customers are expected to be an efficient and effective service quality standard. This study wants to know that the construction of a monitoring system for NOC work activities can improve service quality. The quality of this system can be measured using the ISO9126 model, by adapting four characteristics of software quality: functionality, reliability, usability, and efficiency. The system development model uses the Rapid Application Development (RAD) and Joint Application Development (JAD) models. Researchers will analyze and design the system using the Unified Model Language (UML), then by coding with PHP programming and MySQL databases, and data collection using a questionnaire, and system testing using the Blackbox Testing model. Based on testing using ISO 9126 the results are functionality (80%), reliability (79%), usability 86%), and efficiency (79%). Overall the result was 81% (good).
Customer Relationship Management Information System in Medika Lestari Hospitals Tugiman Tugiman; Amat Basri; Benny Daniawan
Tech-E Vol 3 No 2 (2020): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (508.761 KB) | DOI: 10.31253/te.v3i2.324

Abstract

Marketing strategies based on efforts to create relationships between companies and customers are better known as Customer Relationship Management (CRM). CRM is a corporate strategy used to pamper customers so they don't look away. This study wants to find out and improve relations between hospitals and patients. Besides that, by building this system, can it affect customer / patient satisfaction. The quality of information systems is measured using the ISO 9126 model by adapting four characteristics of software quality: Functionality, Reliability, Usability, and Efficiency. The system development method uses the Rapid Application Development (RAD) model. Researchers will conduct system analysis and design using the Unified Model Language (UML), then coding with the PHP programming language and MySQL database, as well as collecting data using a questionnaire, and testing the system using the Blackbox Testing model. Based on testing using ISO 9126 the results are functionality (83%), Reliability (86%), Usability (87%), and Efficiency (83%). Overall the results are 85% (very good).
Co-Authors Alexius Hendra Gunawan Benny Daniawan Hendri Goutama Kevin natanael Raditya Rimbawan Suharyanti Suharyanti Tugiman Tugiman Tugiman Tugiman