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Pengaruh Kualitas Produk Sayuran Organik Terhadap Kepuasan Konsumen dalam Membentuk Loyalitas Pelanggan (The Effect of Organic Vegetable Product Quality to Customer Satisfaction in Creating Customer Loyalty) Nurul Hidayati; Ma'mun Sarma; Muhammad Syamsun
Jurnal Sains Terapan : Wahana Informasi dan Alih Teknologi Pertanian Vol. 4 No. 2 (2014): Jurnal Sains Terapan, Volume 4, Nomor 2, Tahun 2014
Publisher : IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (4300.706 KB) | DOI: 10.29244/jstsv.4.2.68-83

Abstract

Development of organic vegetables in Bogor is still having problems. One is the failure to maintain market confidence. Failure  is reflected in the behavior of consumers who are reluctant to buy organic product prevent consumers to buy back the organic products. This shows people confidence to attributes and benefits of organic products (organic vegetables) are not able to meet theor needs and create satisfaction in the minds of consumers so that customer loyalty can be realized. This study aimed to asses the effect of organic vegetable product quality to customer satisfaction and customer loyalty, and customer satisfaction to customer loyalty in Bogor city. The results of this study indicate that the quality of organic vegetable products directly gives positive and significant effect to customer satisfaction, customer satisfaction directly gives positive and significant effect to customer loyalty; and the quality of organic vegetable product through customer satisfaction indirectly gives positive and significant effect to customer loyalty. The quality of the product directly gives positive effect to customer loyalty, but it's not significant.Keywords : customer loyalty  customer satisfaction, organic vegetables, product quality, Structural Equation Modeling
EVALUASI ADOPSI TEKNOLOGI MENGGUNAKAN UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY MODEL Nurul Hidayati; Eko Ruddy Cahyadi
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 7, No 2 (2021): Vol 7, No. 2 (2021)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (896.617 KB) | DOI: 10.34203/jimfe.v7i2.3777

Abstract

ABSTRAKPenelitian dengan pendekatan model Unified Theory of Acceptance and Use of Technology (UTAUT) model dilakukan untuk mengkaji adopsi teknologi dan perilaku penggunaan aplikasi IPB Mobile khususnya IPB Mobile for Students. Sampel penelitian dipilih menggunakan metode purposive sampling, yaitu sebanyak 400 mahasiswa program sarjana. Data penelitian berupa data primer yang dikumpulkan melalui penyebaran kuisioner. Analisis data dilakukan dengan structural equation modelling partial least square (SEM-PLS). Hasil analisis data menunjukkan bahwa persepsi responden pada indikator-indikator model UTAUT menunjukkan penilaian yang sudah baik. Effort expectancy berpengaruh positif terhadap variabel behavioral intention. Variabel use behavior mahasiswa dipengaruhi secara langsung oleh facilitating conditions dan behavioral intention. Implikasi manajerial dari hasil penelitian ini hendaknya dapat dijadikan salah satu dasar untuk perbaikan aplikasi IPB Mobile for Student sehingga dapat meningkatkan pelayanan bagi mahasiswa, baik akademik maupun nonakademik, antara lain penyediaan fasilitas wifi yang memadai di berbagai area yang sering digunakan untuk kegiatan belajar mengajar mahasiswa guna meningkatkan akses terhadap aplikasi dan perbaikan fitur-fitur yang sudah ada sehingga ramah digunakan oleh mahasiswa. ABSTRACTResearch with the Unified Theory of Acceptance and Use of Technology (UTAUT) model approach was conducted to examine technology adoption and behavior in using IPB Mobile applications, especially IPB Mobile for Students. The research sample was selected using a purposive sampling method, as many as 400 undergraduate students. Research data in the form of primary data collected through the distribution of questionnaires. Data analysis was carried out using structural equation modeling partial least squares (SEM-PLS). The results of data analysis show that respondents' perceptions of the indicators of the UTAUT model show a good assessment. Effort expectancy has a positive effect on behavioral intention variables. The variable use behavior of students is directly influenced by facilitating conditions and behavioral intention. The managerial implications of the results of this study should be used as a basis for improving the IPB Mobile for Student application so that it can improve services for students, both academic and non-academic, including the provision of adequate wifi facilities in various areas that are often used for student teaching and learning activities. in order to increase access to applications and improve existing features so that they are friendly to use by students.