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Uju Violet Alola
Uju Violet Alola Faculty of Economics, Administrative and Social Sciences, Department of Tourism Guidance, Istanbul Gelisim University, Istanbul Turkey E-mail- uvalola@gelisim.edu.tr School of Economics and Management, South Ural State University, Le
Economics, Econometrics & Finance

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Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy Uju Violet Alola; Simplice A Asongu; Andrew Adewale Alola
Gadjah Mada International Journal of Business Vol 21, No 3 (2019): September-December
Publisher : Master in Management, Faculty of Economics and Business, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/gamaijb.39647

Abstract

Applying the conservation of resource resources theory and the self-efficacy theory, this study investigates the relationship between supervisor incivility, self-efficacy, cynicism and the job embeddedness of employees in the hotel industry. The role of self-efficacy, as an important variable that mediates the relationship between the predictor and the criterion variable, is significantly evaluated. A non-probability sampling technique was used to collect 245 questionnaires from frontline employees of five and four-star hotels in Nigeria. The findings reveal that supervisor incivility has a negative effect on self-efficacy and a positive effect on cynicism, and that self-efficacy negatively affects cynicism. There was no significant relationship with job embeddedness in the study.  Importantly, the investigation establishes that self-efficacy is a mediating variable between supervisor incivility and cynicism. The study noted the importance of adopting a policy that introduces periodic seminars and professional training for both employees and supervisors, as a means for curbing incivility and cynicism. The study concludes with theoretical and practical implications, leaving room for further investigation
Co-Authors Andrew Adewale Alola Simplice A Asongu