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All Journal Juiperdo Journal of Child, Family, and Consumer Studies
Julianus Ake
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Humanities Economics, Econometrics & Finance Education Nursing Social Sciences

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LEVEL OF SATISFACTION OF PATIENTS OF BPJS HEALTH ON QUALITY OF SERVICE IN PUSKESMAS BAILANG, MANADO CITY Trisna Awalinda; Julianus Ake; M Consolatrix da Silva
Jurnal Ilmiah Perawat Manado (Juiperdo) Vol 7 No 1 (2019): JULI
Publisher : POLITEKNIK KESEHATAN KEMENTERIAN KESEHATAN MANADO

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (734.481 KB) | DOI: 10.47718/jpd.v7i1.794

Abstract

Background: patient satisfaction is one indicator of the success of health services and an important aspect that must be achieved by all health services institutions. Quality services are a form of patient acknowledgment of services received. Some studies employ satisfaction levels to determine a patient’s satisfaction. Aim: This study aims to examine the relationship between the quality of service and the level of patient satisfaction of health care participants in outpatients at the Bailang Public Health Center. Method: This study uses a cross-sectional design. Using a purposive sampling technique, as many as 37 respondents agreed to use. Service quality data is collected using a questionnaire sheet. Data were analyzed using the Fisher Exact Test statistical test, with a significance level of 95% (p <0.005). Results: the analysis showed a significant relationship (p = 0.014) between service quality and patient satisfaction. This research shows that service quality greatly increases patient satisfaction. Improvement of the quality of services provided will increase patient satisfaction. The findings in this study are expected to be a reference to improve the quality of BPJS services in the general public and specifically at the Bailang Puskesmas.
LEVEL OF SATISFACTION OF PATIENTS OF BPJS HEALTH ON QUALITY OF SERVICE IN PUSKESMAS BAILANG, MANADO CITY Trisna Awalinda; Julianus Ake; M Consolatrix da Silva
Jurnal Ilmiah Perawat Manado (Juiperdo) Vol 7 No 1 (2019): JULI
Publisher : POLITEKNIK KESEHATAN KEMENTERIAN KESEHATAN MANADO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47718/jpd.v7i1.794

Abstract

Background: patient satisfaction is one indicator of the success of health services and an important aspect that must be achieved by all health services institutions. Quality services are a form of patient acknowledgment of services received. Some studies employ satisfaction levels to determine a patient’s satisfaction. Aim: This study aims to examine the relationship between the quality of service and the level of patient satisfaction of health care participants in outpatients at the Bailang Public Health Center. Method: This study uses a cross-sectional design. Using a purposive sampling technique, as many as 37 respondents agreed to use. Service quality data is collected using a questionnaire sheet. Data were analyzed using the Fisher Exact Test statistical test, with a significance level of 95% (p <0.005). Results: the analysis showed a significant relationship (p = 0.014) between service quality and patient satisfaction. This research shows that service quality greatly increases patient satisfaction. Improvement of the quality of services provided will increase patient satisfaction. The findings in this study are expected to be a reference to improve the quality of BPJS services in the general public and specifically at the Bailang Puskesmas.
IMPACT OF FAMILY AND NURSE SUPPORT ON SELF-CARE BEHAVIOR IN DIABETES MELLITUS PATIENTS Gita angrini; Mikawati; Evi lusiana; Julianus ake; Hidayati ismail
Journal of Child, Family, and Consumer Studies Vol. 4 No. 1 (2025): Journal of Child, Family, and Consumer Studies
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcfcs.4.1.1-11

Abstract

Diabetes mellitus is a metabolic disease characterized by increased blood glucose levels (hyperglycemia). This study aims to analyze the relationship between social support and nurse support with self-care behavior in diabetes mellitus patients in the working area of Samata Community Health Center, Gowa Regency. This research employs a quantitative approach with an analytical observational design using a cross-sectional study. The sample was selected using a non-probability sampling method with a purposive sampling approach, resulting in a total of 66 respondents. Data collection instruments included questionnaires for social support, nurse support, and the Summary of Diabetes Self-Care Activities (SDCA) for self-care behavior. The results showed that 89 percent of respondents received social support, 80 percent received nurse support, and 76% demonstrated self-care behavior. Statistical analysis using the Chi-square test, specifically the Continuity Correction test, yielded a p-value of 0.009 (p-value < α = 0.05). The findings indicate a significant relationship between social support and self-care behavior among diabetes mellitus patients in the working area of Samata Community Health Center, Gowa Regency. Additionally, nurse support was found to be significantly associated with self-care behavior, as nurses play a crucial role as educators by providing accurate information to diabetes mellitus patients. Future research is encouraged to explore other variables to expand the reference framework.
Co-Authors Evi Lusiana Gita angrini Ismail, Hidayati M Consolatrix da Silva Mikawati Trisna Awalinda