Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
P-Index
This Author published in this journals
All Journal JOURNAL OF SCIENCE AND SOCIAL RESEARCH TEKNOSIA
Khairil Khairil
Universitas Dehasen
Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Engineering Social Sciences Transportation

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : TEKNOSIA

 1 
PENILAIAN KEPUASAN PELANGGAN DENGAN APLIKASI SURVEI PADA PDAM KOTA BENGKULU Khairil Khairil
Teknosia Vol. 15 No. 1 (2021): Juni 2021
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/teknosia.v1i1.15542

Abstract

Customer satisfaction is a major reason in the service or goods business. The company will get a big profit if the customer is satisfied with the ideal service provided. The purpose of this study was to find the level of satisfaction of the PDAM's performance on customer service by making an online satisfaction survey application. The research method used is system requirements analysis, designing system requirements, coding translating the system with a programming language, implementing the system and maintaining any changes to the system. The results of the study show that the satisfaction survey application can make it easier for customers to send complaints about the service quality of PDAM Kota Bengkulu. With the PDAM polling application, it is faster to take action according to complaints from customers.
Co-Authors Abdussalam Al Akbar Berly Daebora