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MENGUKUR DAN MERANCANG MODEL KETAHANAN ENERGI MELALUI PERUBAHAN PERILAKU KONSUMEN ENERGI TERBARUKAN Nufian S Febriani; Fitria Avicenna
Jurnal Sosioteknologi Vol. 20 No. 1 (2021): April
Publisher : Fakultas Seni Rupa dan Desain ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5614/sostek.itbj.2021.20.1.2

Abstract

The benefits of renewable energy in Indonesia are not well understood by consumers. This research suggests the use of renewable energy, which is very beneficial for consumers. This research also has implications for policy makers, electricity suppliers, and future researchers. Using two online and offline survey methods, this study can formulate a behavior change model that can help policy makers identify marketing and branding strategies so that they are expected to succeed in changing consumer behavior and increasing the degree of consumer involvement in renewable energy products, for example in forming an energy independent community. Therefore, in addition to strengthening the use of renewable energy, other sections such as marketing and further research on consumer behavior must continue to be carried out in order to obtain a whole independent energy system.
Preferensi Media Sosial Generasi Milenial pada Tingkat Pengetahuan Calon Legislatif Nufian S Febriani
Nyimak: Journal of Communication Vol 4, No 1 (2020): Nyimak: Journal of Communication
Publisher : Faculty of Social and Political Science, Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1211.683 KB) | DOI: 10.31000/nyimak.v4i1.2225

Abstract

Penelitian ini dimaksudkan untuk menjawab permasalahan bagaimana preferensi media sosial pada generasi milenial terhadap tingkat pengetahuan atas calon legislatif dalam bentuk penjabaran data secara ilmiah dan sistematis. Berdasarkan catatan Komisi Pemilihan Umum (KPU), jumlah pemilih generasi milenial pada Pemilu 2019  proporsinya sekitar 34,2% dari total 152 juta pemilih. Dengan ketergantungan generasi milenial terhadap media sosial seperti Instagram, Facebook, Twitter serta berbagai macam aplikasi instant messanger seperti Whatsapp, kampanye politik melalui media sosial menjadi salah satu cara tepat untuk menarik simpati generasi milenial. Penelitian ini menggunakan salah satu model dalam kajian perilaku konsumen, yaitu TAM (Technology Acceptance Model ) yang kemudian diturunkan menjadi konsep preferensi konsumen dengan operasionalisasi variabel X adalah Preferensi Media Sosial dan variabel Y adalah Tingkat Pengetahuan. Metode yang digunakan adalah kuantitatif melalui survei terhadap 100 orang responden, yang menunjukan bahwa sebanyak 71 responden (71%) memiliki pengetahuan atas calon legislatif di kota asalnya dari media sosial dan sebanyak 29 responden (29%) menyatakan tidak mengetahui. Berdasarkan hasil survei tersebut, dapat disimpulkan bahwa penggunaan model Technology Acceptance Model (TAM) dapat digunakan untuk menganalisis faktor-faktor preferensi perilaku pemilih generasi milenial dalam menggunakan media sosial untuk mendapatkan pengetahuan atas calon legislatif melalui media sosial.Kata kunci: Media sosial, generasi milenial, legislatif ABSTRACTThis research is intended to answer the problem of how social media preferences in millennial generation are towards the level of knowledge of legislative candidates in the form of scientific and systematic translation of data. Based on the record of the General Election Commission (KPU), the number of millennial generation voters in the 2019 Election was around 34.2% of the total 152 million voters. With millennial generation dependence on social media such as Instagram, Facebook, Twitter and various instant messenger applications such as Whatsapp, making political campaigns through social media one of the right ways to attract the sympathy of millennials. This study uses one model in the study of consumer behavior, namely TAM (Technology Acceptance Model) which is then reduced to the concept of consumer preferences with the operationalization of variable X is the preference of social media and variable Y is the Level of Knowledge. The method used is quantitative through a survey of 100 respondents showing that as many as 71 respondents (71%) had knowledge of legislative candidates in their home city from social media and as many as 29 respondents (29%) stated they did not know. Based on the results of the survey, it can be concluded that the use of the Technology Acceptance Model (TAM) can be used to analyze the factors of preference of millennial generation voters in using social media to gain knowledge of legislative candidates through social media.Keywords: Social media, millennial generation, legislative
Perilaku Konsumen terhadap Kualitas e-Service pada e-Commerce Nufian S Febriani; Wayan Weda Asmara Dewi; Fitria Avicenna
ULTIMA Comm Vol 12 No 2 (2020): UltimaComm
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/ultimacomm.v12i2.1533

Abstract

Nowadays, the pattern of shopping behavior has shifted from offline to online. The trend of online shopping triggers the emergence of a new business called e-commerce. In Indonesia, this has caused competition among e-commerce to become tighter. Therefore, it is necessary to have a marketing communication strategy to win the competition between e-commerce one of which is to implement e-service quality. By implementing good e-service quality, customer satisfaction will emerge. Through this study, researchers found the significance of the effect of e-service quality on e-commerce consumer satisfaction. Academically, this research can develop communication science studies, specifically the topic of changes in the cognitive behavior of e-commerce consumers in Indonesia and become the basis for decision making for marketing communication strategy in promoting, maintaining, and enhancing consumer quality and satisfaction, especially for digital consumers. Practically, this research can provide information about the significance of the influence of the use of e-service quality on e-commerce consumer satisfaction in Indonesia. Another practical benefit that can be obtained through this research is that the marketing communication strategy team can consider/implement any elements in e-commerce that can attract the attention of digital consumers. This research uses a semantic differential scale that measures a person's subjective feelings using various adjectives because people usually communicate evaluation through adjectives. The results show that e-service quality conducted by e-commerce in Indonesia can affect customer satisfaction. Keywords: Consumer behavior, e-service, e-commerce, customer satisfaction, marketing communication strategies