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All Journal Jurnal Administrasi Kesehatan Indonesia MAP (Jurnal Manajemen dan Administrasi Publik)
Wasis Budiarto
Universitas Airlangga
Economics, Econometrics & Finance Health Professions Social Sciences

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LITERATURE REVIEW: THE IMPLEMENTATION OF E-HEALTH AT PRIMARY HEALTHCARE CENTERS IN SURABAYA CITY Yesica Aprillia Putri; Wasis Budiarto
Indonesian Journal of Health Administration Vol. 8 No. 1 (2020): June
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jaki.v8i1.2020.40-55

Abstract

Background: The increasing number of patient visits in primary healthcare centers in Surabaya causes long duration of queue in a registration counter. To solve this problem, Surabaya Government has created an online registration system in each health service provider. The e-health is expected to give a positive impact on reducing the queue traffic at the registration counter.Aim: This study identified whether the  online registration system or e-health which has been implemented by primary healthcare centers in Surabaya City is successful or not.Method: This study was a literature review which collected articles from Google Scholar databases published from 2015 until 2019. Fourteen articles were collected, but only 6 articles were discussed because of their relevant topics.Results: The review shows that e-health can simplify the process of patient registration and reduce patients’ waiting time for health service delivery. The success indicators of e-health program include its well-established system, effective information system, and excellent service for community. Obstacles found in the e-health implementation involve lack of thorough socialization of e-health. In turn, the community prefers a manual registration to e-health.Conclusion: The e-health service in primary healthcare centers in Surabaya City gives a positive effect on giving a fast and easy process in the registration procedure. However, there are still obstacles in implementing e-health due to lack of socialization. Keywords : queue, e-health, queuing time, primary healthcare centers.
ANALISIS PENGARUH KUALITAS PELAYANAN, FASILITAS KESEHATAN DAN WAKTU TUNGGU TERHADAP KEPUASAAN PASIEN RAWAT JALAN DI SATKES KODIKLATAL Vanda Melynda Kabanga; Wasis Budiarto; Nugroho Mawardi
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 2 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i2.542

Abstract

This study aims to analyze the influence of service quality, health facilities, and waiting times partially and simultaneously on out patient satisfaction in the Surabaya Clinical Health Unit.. This research was conducted with explanatory research and quantitative approaches.The location of this study was in the Surabaya Military Health Unit. The results of this study explain the quality of services and health facilities have a positive and significant effect on patient satisfaction in the polyclinic at Surabaya Military Health Unit. The waiting time has a negative and significant effect on patient satisfaction in the polyclinic Surabaya Military Health Unit.The quality of services, health facilities, and waiting times simultaneously had a significant effect on patient satisfaction in the polyclinic Surabaya Military Health Unit. The improvements in the quality of services and health facilities will improve patient satisfaction, but at an increasingly shorter waiting time it will also increase patient satisfaction in patient satisfaction at the Polyclinic Surabaya Military Health Unit.
Co-Authors Nugroho Mawardi Vanda Melynda Kabanga Yesica Aprillia Putri