Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Jurnal JSIKA
I DEWA GEDE DIRGA NEGARA
Stikom Surabaya
Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
RANCANG BANGUN APLIKASI ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA DEWI SINTA HOTEL AND RESTAURANT NEGARA, I DEWA GEDE DIRGA; Tjandrarini, A.B.; Sulistiowati, Sulistiowati
Jurnal JSIKA Vol 3, No 1 (2014)
Publisher : Jurnal JSIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Dewi Sinta Hotel and Restaurant is a hotel in the Tanah Lot Temple area, Bali. Dewi Sinta Hotel and Restaurant is the first hotel in Tanah Lot Temple. This hotel has problem about service quality to customer satisfaction. Dewi Sinta Hotel and Restaurant need tool or application for analyze impact of service quality to customer satisfaction and then solve the problem. The application has quality service dimensions in customer satisfaction questionnaire. This application focus for analyze customer satisfaction questionnaire with multiple linear regression method. This application can result customer characteristic information and impact of service quality to customer satisfaction. The information will help managers for evaluation process about service quality in Dewi Sinta Hotel and Restaurant.
Co-Authors A. B. Tjandrarini Sulistiowati Sulistiowati