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STRATEGI CAMAT DALAM MENINGKATKAN KINERJA APARATUR SIPIL NEGARA (ASN) DIKECAMATAN LOWOKWARU KOTA MALANG Yublina Jera Waunjang; Roro Merry Chornelia Wulandari
JISIP : Jurnal Ilmu Sosial dan Ilmu Politik Vol 8, No 4 (2019)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (245.94 KB) | DOI: 10.33366/jisip.v8i4.2020

Abstract

Abstrak:Aparatur pemerintah harus menjadi saluran dan jembatan pengabdi dalam melaksanakan kepentingan umum dan penuh dedikasi dan loyalitas, bukan sebaliknya. Dalam menjalankan tugas dan fungsinya aparatur pemerintah harus tanggap terhadap perubahan yang setiap saat terjadidikalangan masyarakat, bangsa dan negara. Setiap aparatur perlu melaksanakan tujuan negara pada  masyarakat umum yang memerlukan pelayanan oleh para aparatur sesuai dengan tugas dan fungsinya masing-masing. Kecamatan Lowokwaru merupakan salah satu instansi pemerintah dalam  penyelenggaraan otonomi daerah di Kota Malang. Tujuan penelitian ini adalah Untuk mengetahui strategi yang digunakan oleh Camat dalam meningkatkan kinerja Aparatur Sipil Negara (ASN) di Kecamatan Lowokwaru, Kota MalangMetodepenelitianyang digunakan dalam penelitian ini adalahpenelitiankualitatif.Data diperolehdari kata-kata, sumbertertulis, fotodan data statistik.Pengumpulan data menggunakanwawancara, observasidandokumentasi.Penentuaninformanb menggunakanpurposive sampling.Kemudiandata dianalisismenggunakantiga tahapan, yaitu reduksi data, penyajian data danpenarikankesimpulan. Untukmengujitingkat kepercayaan data menggunakantrianggulasiteknik. Kata kunci: Strategi, Kinerja, AparaturSipil Negara Abstract:Government apparatus should be a chanel and bridge of public service in carrying out public interests and full of dedication and loyalty, and not the other hand. In carrying their duties and functions, the government apparatus should be responsive to the changes that occur among the community, nation, and state. Each of appartus needs to carry out the state’s purpose to the societies who deserve the services by the apparatus based on  their respective duties and functions. Lowokwaru sub-district is one of the government agencies in carrying out regional autonomy in Malang. The objective of this research is to find out the strategy used by the head master of sub-district in improving the performance of The State Civil Apparatus (ASN) in Lowokwaru sub-district. The research methodology used in this study was qualitative research.The data was collected by the words, written sources, pictures, and statistics data. To collect the data used interview, observation, and documentation.Thedeterminationof informant using purposive sampling. Then the data was analyzed inthree steps, namely datareduction, data display, and dataconcluding. To test the validity of data, the reasearcher used Trianggulasion technique.  Keywords : Performance Strategy, State Civil Apparatus (ASN)
INOVASI PELAYANAN PRIMA PASPOR ONLINE DI KOTA MALANG Ira Kustiani; Willy Tri Hardianto; Roro Merry Chornelia Wulandari
REFORMASI Vol 11, No 2 (2021)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/rfr.v11i2.2769

Abstract

Abstract: Excellent service really needs to be owned and displayed when doing a job in a frontliner or customer service position and in excellent service it can be said to be good if it has served the community well. The purpose of this study is to find out about the success of using online passport services, find out the actors involved in online passport services in Malang City and describe the obstacles in implementing online passport services in Malang City. The research method used is qualitative research with in-depth data collection techniques, observation and documentation. Meanwhile, the data analysis used is purposive sampling. The result shows that the implementation of online passport service at the Immigration Agency Class 1 TPI Malang has been running since August 2017. The implementation of online passport service innovation cannot be separated from service innovations that can be said to be effective and efficient because it consists of several factors that influence the success of implementing these innovations. Factors that influence the implementation of innovation service include the character of the innovation (maker), the communication channel and the social system.Keywords: online passport; innovation; excellent serviceAbstrak: Pelayanan Prima sangat perlu untuk dimiliki dan ditampilkan pada saat melakukan suatu pekerjaan dalam posisi frontliner atau customer service dan dalam pelayanan prima dapat dikatakan baik apabila sudah melayani masyarakat dengan baik. Tujuan penelitian ini adalah untuk mengetahui tentang kesuksesan pengunaan pelayanan paspor online, untuk mengetahui aktor-aktor yang terlibat pelayanan paspor online di Kota Malang serta mendeskripsikan kendala dalam pelaksanaan pelayanan paspor online di Kota Malang. Metode penelitian yang digunakan adalah penelitian kualitatif dengan teknik pengumpulan data wawancara mendalam, observasi dan dokumentasi. Sementara analisis data yang digunakan adalah purposive sampling. Hasil penelitian menunjukkan bahwa penyelengaraan pelayanan paspor online di Instansi Imigrasi Kelas 1 TPI Malang sudah berjalan mulai berjalan bulan agustus 2017. Penyelengaraan inovasi pelayanan paspor online tidak lepas dari inovasi pelayanan yang sudah bisa dikatakan efektif dan efisien karena terdiri dari beberapa faktor yang mempengaruhi kesuksesan penyelengaraan inovasi tersebut. Faktor yang mempengaruhi kesuksesan penyelenggaraan pelayanan inovasi tersebut antara lain adalah faktor karakter inovasi (pembuat), faktor saluran komunikasi dan faktor sistem sosial.Kata Kunci: paspor online; inovasi; pelayanan prima
UPAYA PARTISIPASI MASYARAKAT SEBAGAI KEMANDIRIAN EKONOMI DESA MENGHADAPI COVID 19 DESA JUNREJO KECAMATAN JUNREJO KOTA BATU Roro Merry Chornelia Wulandari; Alfridus Ariyanto Dara Mone
Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Vol 11, No 2 (2022)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jisip.v11i2.2512

Abstract

The COVID-19 pandemic has caused unplanned social changes as social changes that occur erratically and whose presence is not desired by the community. Village independence efforts and village community participation must be needed and have the initiative to create an economically independent community in the face of a pandemic situation. Covid 19 is to be faced by rural communities. The purpose of this research to find out the efforts of community participation as village economic independence in Covid 19 in Junrejo village, Junrejo district, Batu city and to find out what are the supporting and inhibiting factors in community participation efforts as an effort to achieve village economic independence in Covid 19 in Junrejo Village, Junrejo District, Batu City. This study uses the determination of informants, research instruments, snowball sampling, data collection techniques, and technical data analysis, namely data reduction, data presentation, and conclusion drawing. The results showed that the efforts of the community to ensure the independence of the village faced Covid-19 in the villager of Junrejo, namely: the emancipation of the community has changed for the better, especially when viewed from the point of view of community skills and creativity in the management of flower beds, which made it a source of income, adequate public institutions. Such as providing free internet in the form of village wifi to access information, selling agricultural products online, and village cooperatives to create an improved and better standard of living for the people of Junrejo