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All Journal Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia
Fajar Ari Rachdian
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Alumni Satisfaction Analysis with UnivQual Theory: Case of Telkom University Class of 2010-2014 Mahir Pradana; Benny Kurnia; Tri Indra Wijaksana; Fajar Ari Rachdian; Diki Wahyu Nugraha
INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia Vol. 3 No. 2 (2020): INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia - Edisi Maret 2020
Publisher : Forum Inovasi Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (185.93 KB) | DOI: 10.31842/jurnalinobis.v3i2.136

Abstract

This research was conducted to determine the crucial attributes used by students in choosing universities to enter, in this case choosing to enroll at Telkom University, where the object of this research is the Business Administration students class 2010-2014. The purpose of this study is to explore the factors that are considered by prospective students in making decisions to choose Telkom University campus for study and to find out the dominant factors in choosing the Telkom University campus as a place to study. This research uses a quantitative approach. The scale of the instrument used in this study was the Likert scale. The population in this study were alumni of Telkom University. Tel-U has 45,743 alumni who are members of the Telkom University Alumni Forum (FAST). This study uses a non-probability sampling technique with a purposive sampling type. The data analysis technique used descriptive analysis. It can be concluded that there is no significant effect of the curriculum on improving Telkom University students' skills. We also found a significant effect of facilities and services on improving the skills of Telkom University students. Last we found a significant effect of skill development on Telkom University students' satisfaction.
Co-Authors Benny Kurnia Diki Wahyu Nugraha Mahir Pradana Tri Indra Wijaksana