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All Journal Equilibrium Jurnal Litbang Kota Pekalongan Journal Economic Insights Journal Publicuho Jurnal Ekonomi, Manajemen, Akuntansi
Muhammad Syaqiq
Universitas Selamat Sri
Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences

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Journal : Jurnal Litbang Kota Pekalongan

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Pengaruh Pelayanan dan Fasilitas Terhadap Kepuasan Pasien Di RSUD Limpung Batang Kharisma Nawang Sigit; Muhammad Syaqiq
JURNAL LITBANG KOTA PEKALONGAN Vol. 19 No. 2 (2021)
Publisher : Badan Perencanaan Pembangunan, Penelitian dan Pengembangan Daerah (Bappeda) Kota Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54911/litbang.v21i1.148

Abstract

This study aims to determine the effect of services and facilities on patient satisfaction in Limpung Batang Hospital. The poppulation in this study were all people who had been patients, both outpatients and inpatients. The sammpling technique in this study ussed the accidental sampling method, the researchers took samples that happened to be met at that time there were 50 patients who met the sample selection criteria. The data analysiss technique used in this ressearch is validity test, reliability test, normality test, multicollinearity test, heteroscedasticity  test.  The ressults showed that the service variable partially affected patient satisfaction with the value and the facility variable partially affected patient satisfaction. Service and facility variables simultaneously affect patient satisfaction in Limpung Batang Hospital. Keywords: Services, facilities, patient satisfaction
Co-Authors Asep Amaludin Inka Nuromavita Kharisma Nawang Sigit Kharisma Nawang Sigit Luth Meriwijaya Nurul Ariffah Pradika Ardiansyah Uswatun Khasanah