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All Journal Olympus : Jurnal Pendidikan Kesehatan dan Rekreasi Journal of Artificial Intelligence and Digital Business JIKMA
Pajung, Christian Bertom
Universitas Negeri Manado
Computer Science & IT Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Analysis of Factors Related to BPJS Patient Satisfaction at Kabawo Community Health Center, Muna Regency, Southeast Sulawesi Province Marliana, Marliana; Pajung, Christian Bertom; Toar, Jilly; Mamuaja, Prycilia Pingkan; Langitan, Fentje; Lolowang, Djajty M.
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.4166

Abstract

Health is a fundamental human right as mandated by the 1945 Constitution and Law Number 17 of 2023, which affirms that the state is responsible for providing proper healthcare services. To achieve this, the government established BPJS Health as the implementing body of the National Health Insurance (JKN) system, aiming to ensure equitable and high-quality healthcare services for all Indonesian citizens. The success of a health insurance program is not only assessed by service accessibility but also by the level of patient satisfaction with the quality of care received. This study aims to identify the factors associated with the satisfaction of BPJS patients at Kabawo Community Health Center, Muna Regency, Southeast Sulawesi Province. The research employed a quantitative analytic design with a cross-sectional approach. The study population included all BPJS participants visiting the Kabawo Health Center, with a sample of 100 respondents selected using simple random sampling. The results showed a significant relationship between age (p = 0.031), sex (p = 0.043), occupation (p = 0.018), membership status (p = 0.003), and membership duration (p = 0.000) with BPJS patient satisfaction. Meanwhile, education (p = 0.156) was not significantly associated with patient satisfaction. These findings indicate that certain characteristics may influence patients’ perceptions of service quality at primary healthcare facilities.
INSTITUTIONAL BETRAYAL IN HEALTHCARE: A SYSTEMATIC LITERATURE REVIEW OF HOSPITAL RESPONSES TO PATIENT REPORTS OF PHYSICIAN-PERPETRATED SEXUAL HARASSMENT Pajung, Christian Bertom
Olympus : Jurnal Pendidikan Kesehatan dan Rekreasi Vol. 6 No. 2 (2025): DESEMBER 2025
Publisher : Universitas Negeri Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53682/

Abstract

It is wrong in opposition to the law for doctors to sexually harass their patients.  The focus of research has transitioned from individual transgressions to institutional failures to respond, termed institutional betrayal.  This failure might cause more distress and make patients less trusting. The purpose of this comprehensive analysis of the literature is to find and examine instances of institutional betrayal as well as trends in hospital reactions to patient complaints of sexual harassment by doctors. This meta-analysis was performed according to the PRISMA 2020 statement. Fist search in Scopus and PubMed were originated 100 articles that narrowed to 8 original research). Quality of data was extracted and assessed for risk of bias using MMAT. Synthesis was carried out narratively and qualitatively. This review was conducted according to PRISMA 2020. A preliminary screen of relevant articles in Scopus and PubMed, extracted potential papers published a total of 100 papers and were subsequently narrowed down to eight eligible original research paper. MMAT was employed to extract and evaluate the quality of related data. Synthesis was an interpretative/qualitative narrative. Eight of the studies reviewed showed low to very low risk of bias. The focus of scholarly inquiry moved from patient reactions (1981) to an examination of institutional responses (2017-2022). Three clusters of hospital responses were observed: Negative/Passive, Formal/Inconsistent, and Proactive/Comprehensive. An institutional betrayal was driven by Negative/Passive and Formal/Inconsistent responses through structural. One important factor influencing the post-report outcome for patients is the institutional response.  To reduce institutional betrayal and rebuild patient trust, hospitals should take a proactive, all-encompassing approach (institutional courage).  
Efektivitas Program Pelayanan Posyandu Terkait Penanggulangan dan Pencegahan Stunting Kalani, Fidelia Helvin; Pajung, Christian Bertom; Toar, Jilly
JURNAL ILMIAH KESEHATAN MANADO Vol. 4 No. 3 (2025): JURNAL ILMIAH KESEHATAN MANADO (JIKMA)
Publisher : Yayasan Syalom Cipta Sumikolah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Stunting is still a serious public health problem in Indonesia, especially in rural areas. Lembang Sa'Tandung is an area with the highest number of stunting cases in the Ulusalu Health Center working area, Tana Toraja Regency. This study aims to determine the effectiveness of the posyandu service program in overcoming and preventing stunting in the area. The study used a qualitative approach with data collection techniques through in-depth interviews, observation, and documentation with four key informants: puskesmas officers, village midwives, posyandu cadres, and mothers of children under five. Data analysis was conducted using the Miles and Huberman interactive model. The results showed that the posyandu program has been implemented routinely and targets risk groups through monitoring child growth and development, providing additional food (PMT), and nutrition counseling. There has been an increase in nutritional awareness among mothers of children under five. However, the effectiveness of the program has not been optimal because there are still obstacles such as limited budget, lack of facilities and health workers, low community literacy, and lack of consistency of counseling activities and cross-sector coordination. Strengthening education, increasing the capacity of cadres, and cross-sector collaboration are needed to support the success of the program.
Co-Authors Fentje Welliam Langitan Kalani, Fidelia Helvin Lolowang, Djajty M. Marliana Marliana, Marliana Prycilia Pingkan Mamuaja