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All Journal Integritas Jurnal Manajemen Profesional (IJMPRO) Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA)
Nyayu Ully Auliana
Politeknik Darussalam Palembang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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PENILAIAN KEPUASAN PELAYANAN PENERBITAN PASPOR DI KANTOR IMIGRASI KELAS 1 PALEMBANG Nyayu Ully Auliana
Integritas Jurnal Manajemen Profesional (IJMPRO) Vol 2 No 2 (2021): Integritas Jurnal Manajemen Profesional (IJMPro) - Juli 2021
Publisher : Program Magister Manajemen Indo Global Mandiri University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35908/ijmpro.v2i2.101

Abstract

This research examines the passage of the applicant passport service, the supporting and inhibiting factors that influence the passport passage. This research aims to determine the level of satisfaction of publishing service of passport in the Immigration Office Class 1 Palembang through assessment of realiblity, responsiveness, assurance, emphaty, tangible and internal factor. In this research using data collection methods through literature study books and immigration data, direct field observation, interviews with Kasi Lantaskim and the division of questionnaires to the applicant at Immigration Office Class 1 Palembang. Result of data using quantitative and qualitative analysis models. The results of this research that as many as 50% to 73% of the public are satisfied with the service received at the Immigration Office Class 1 Palembang, and as many as 27% to 50% of people still argue less satisfied due to some inhibiting factors such as network interference factor and the delay of officers in keeping the promise of service.
KEPUASAN MAHASISWA TERHADAP PELAYANAN SARANA DAN PRASARANA PERPUSTAKAAN DI POLITEKNIK DARUSSALAM PALEMBANG Dwi Hanadya; Nyayu Ully Auliana; M. Bambang Purwanto
Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) Vol 2 No 1 (2022): Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) - Maret 2022
Publisher : Sekolah Tinggi Ekonomi dan Bisnis Syariah (STEBIS) Indo Global Mandiri Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (708.607 KB) | DOI: 10.36908/jimpa.v2i1.61

Abstract

Penelitian ini merumuskan masalah bagaimana kepuasan mahasiswa terhadap pelayanan sarana dan prasarana perpustakaan di Politeknik Darussalam Palembang. Penulis mengumpulkan data dengan cara observasi, wawancara, dokumen, dan studi pustaka. Dalam penelitian ini penulis membagikan kuesioner kepada mahasiswa aktif sebanyak 105 orang yang terdiri dari jurusan Akuntansi, Administrasi Bisnis, dan Usaha Perjalanan Wisata. Penelitian ini dapat disimpulkan bahwa sarana dan prasarana yang ada di perpustakaan Politeknik Darussalam cukup sebanyak 30.04% (46 orang), dimana tingkat kepuasan mahasiswa terhadap perpustakaan Politeknik Darussalam Palembang berada pada kategori kurang yaitu sebanyak 24.28% (37 orang), kategori sangat baik sebesar 11.43% (17 orang), dan pada kategori baik 29% (44 orang). Hasil tersebut didapatkan dari membagikan persentase dengan 100 lalu dikalikan dengan jumlah mahasiswa (152 orang).
Co-Authors Dwi Hanadya M Bambang Purwanto