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All Journal International Journal of Nursing and Health Services (IJNHS) Green Inflation: International Journal of Management And Strategic Business Leadership Epaper Bisnis: International Journal Entrepreneurship and Management
Kemala Rita Wahidi
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Decision Sciences, Operations Research & Management Health Professions Nursing Public Health Social Sciences

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Working Motivation and Reward System Influenced Nurses’ Perception of Performance Mediated by Organizational Commitment Pamungkas, Winda Novita; Kemala Rita Wahidi; Pamungkas, Idrus Jus’at
International Journal of Nursing and Health Services (IJNHS) Vol. 5 No. 4 (2022): International Journal of Nursing and Health Services (IJNHS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v5i4.639

Abstract

Introduction: Working motivation and reward system are infuencece factors on nurses’ perception on working Objectvie: The study aimed to examine the effect of working motivation and reward system on perception of nurse performance mediated organizational commitment. Method: A quantitative with causality explanatory was applied in this study. Sixty eight nurses were involved in this study. We analyze the data using the path analysis. Results: The results found that there is a significant effect between working motivation and reward system on perception of nurse performance mediated with organizational commitment at Tamumajaya Hospital. Conclusion: In conclusion showed that working motivation and reward system influenced the perception of nurses performance. Implication: The implication of this study showed that the optimal nursing care Could be achieved when the nurses have optimal performance
Knowledge, Skill, and Mentoring System of Chairman on Influencing the Team Method Approach at Inpatient Room of Cengkareng Hospital Febri Dian Morina; Endang Ruswanti; Kemala Rita Wahidi
International Journal of Nursing and Health Services (IJNHS) Vol. 6 No. 1 (2023): International Journal of Nursing and Health Services (IJNHS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v6i1.715

Abstract

Background: The team often organizes nursing services to improve healthcare services. Objective: The study aims to obtain empirical evidence of the influence of the team leader's knowledge and skills on implementing the team method with the mentoring system as a moderating variable. Method: This study applied to the cross-sectional study. The population was the team leader who served in the inpatient installation of as many as 107 personnel. Result: The results found that knowledge, skills, and mentoring system among team leaders significantly affect the implementation of the team method. While partially only the mentoring system does not affect the effectiveness of the team method implementation, the mentoring system cannot moderate the relationship between team method knowledge and skills on the efficacy of team method implementation. Conclusion: Supposedly, to increase the effectiveness of implementing the team method, the head of the room as a manager would be better off if he only carried out the supervisory and control functions. Recommendation: The team leader needs to improve their knowledge and skills to implement the team method effectively. Further studies need to explore how mentoring system could improve the team approach using the mixed method study
The Influence of Brand Repositioning and Social Media Communication on Revisit Intention Via Brand Gestalt Marsela Marsela; Endang Ruswanti; Kemala Rita Wahidi
Green Inflation: International Journal of Management and Strategic Business Leadership Vol. 2 No. 3 (2025): August : Green Inflation: International Journal of Management and Strategic Bus
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/greeninflation.v2i3.530

Abstract

Hospitals need to make various efforts to improve the quality of service in order to attract new patients and retain them. However, retaining existing patients is more difficult than attracting new patients. This study aims to analyze the effect of brand repositioning and social media communication on revisit intention with hospital brand gestalt as an intervening variable at Unimedika Sepatan Hospital, Tangerang. Brand repositioning and communication through social media are important strategies in increasing patient loyalty and intention to reuse hospital services. Hospital brand gestalt, which reflects the patient's holistic perception of the hospital brand, is hypothesized as a factor mediating the relationship between brand repositioning, social media communication, and revisit intention. The research method used is quantitative with a survey approach to 260 respondents who have used Unimedika Sepatan Hospital services. Analyzed using Structural Equation Modeling with the help of AMOS software to test. The results showed that brand repositioning and social media communication significantly positively influenced hospital brand gestalt. Hospital brand gestalt was proven to have a significant influence on revisit intention. These findings indicate that hospital brand gestalt plays a mediating role in the relationship between brand repositioning, social media communication, and revisit intention. The implications of this study emphasize the importance of an effective brand repositioning strategy and the use of social media communication to build positive patient perceptions of the hospital brand, which can increase patient intention to revisit services. Unimedika Sepatan Hospital is advised to strengthen its brand positioning and increase interaction through social media.
The Power of Patients Attitude towards Repurchase Intention of Hospital Services in Sumedang Nesya Noer Kemalasari; Endang Ruswanti; Kemala Rita Wahidi
ePaper Bisnis : International Journal of Entrepreneurship and Management Vol. 2 No. 3 (2025): ePaper Bisnis : International Journal of Entrepreneurship and Management
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/epaperbisnis.v2i3.528

Abstract

Introduction: Repurchase intention is one of the important indicators in the world of health services, especially in hospitals. XYZ General Hospital must evaluate the services provided to patients by understanding patient perceptions, particularly through patient experience, as 50% of respondents expressed unwillingness to recommend or reuse the hospital’s services. This highlights a potential gap between service delivery and patient expectations. Method The purpose of this study was to analyze the influence of patient experience, brand image, and trust on repurchase intention at XYZ Hospital, with attitude as an intervening variable. This study employed a quantitative explanatory research design, involving 182 patients from outpatient and inpatient units who had visited more than once. Data were collected through structured questionnaires and analyzed using the Structural Equation Model (SEM) with the Partial Least Square (PLS) method, supported by the SmartPLS software. Results: The results revealed that patient experience, brand image, and trust significantly affect patient attitudes, which in turn directly influence repurchase intention. Attitude serves as a mediating variable between patient experiences, brand image, trust, and repurchase intention. Simultaneous testing confirmed that all independent variables have a joint effect on repurchase intention. Among the variables tested, attitude showed the strongest direct influence on repurchase intention, while patient experience had the highest indirect effect through attitude. Conclusion: These findings underscore the critical role of patient experience in shaping positive perceptions of service quality, which contribute to strengthening brand image, increasing trust, and fostering patient attitudes that support future service utilization. Therefore, healthcare providers must prioritize improving communication, staff responsiveness, and patient-centered care to enhance overall experience, build loyalty, and ensure long-term sustainability of healthcare services.
Co-Authors Endang Ruswanti Febri Dian Morina Marsela Marsela Nesya Noer Kemalasari Pamungkas, Idrus Jus’at Pamungkas, Winda Novita