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All Journal Jurnal Manajemen dan Bisnis Indonesia Jurnal Ilmu Manajemen (JIMMU) International Journal of Nursing and Health Services (IJNHS) Jurnal Manajemen DIVERSIFIKASI Jurnal Sains dan Teknologi Antigen: Jurnal Kesehatan Masyarakat dan Ilmu Gizi El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran Inovasi Kesehatan Global Vitamin: Jurnal Ilmu Kesehatan Umum Green Inflation: International Journal of Management And Strategic Business Leadership Epaper Bisnis: International Journal Entrepreneurship and Management Jurnal Praba: Jurnal Rumpun Kesehatan Umum Journal of Ekonomics, Finance, and Management Studies Global Management: International Journal of Management Science and Entrepreneurship
Endang Ruswanti
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THE The Importance of Employee Engagement in Mediating the Improvement of Staff Performance at the Hospital Nadia Shabrina Amalia; Ratna Indrawati; Endang Ruswanti
International Journal of Nursing and Health Services (IJNHS) Vol. 4 No. 3 (2021): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v4i3.455

Abstract

Staff performance is the success in carrying out the task and achieving the stated goals. Performance can be declared excellent and successful if the desired goals can be appropriately performed. A performance appraisal system is a process that measures employee performance. Several factors affect staff performance, including work motivation, work environment, and employee engagement. The research objective is to analyze the effect of work motivation and physical work environment on staff performance mediated by employee engagement. The type of research was a correlational quantitative analytic study with a cross-sectional research design. The sample population of this study amounted to 92 respondents. The sampling technique used non-random sampling, namely total sampling. The measurement in this study used primary data in the form of a questionnaire distributed to 92 respondents and a questionnaire that returned 84 questionnaires. In this study, the analysis used path analysis. The results showed that work motivation, physical work environment, and employee engagement simultaneously positively and significantly affect staff performance. Partially, work motivation and physical work environment have a positive and significant effect on staff performance. In this study, it was found that employee engagement could mediate an increase in staff performance. Employee engagement and physical work environment have a more significant influence on staff performance than work motivation
Pengaruh Celebrity Endorser, Kualitas Produk Dan Iklan Terhadap Keputusan Pembelian Bedak Pixy Annisa Intan Lestari; Endang Ruswanti
Jurnal Manajemen dan Bisnis Indonesia Vol 2 No 3 (2015): Jurnal Manajemen Bisnis Indonesia - Edisi Juni 2015
Publisher : Forum Manajemen Indonesia (FMI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31843/jmbi.v2i3.63

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruhi Celebrity Endorser, Kualitas Produk dan Iklan Terhadap Keputusan Pembelian Bedak Pixy di Wilayah Jakarta Barat. Variabel independen terdiri atas Celebrity Endorser, Kualitas Produk dan Iklan, sedangkan variabel dependent adalah Keputusan Pembelian. Jumlah sampel yang digunakan dalam penelitian ini adalah 100 orang responden. Responden penelitian ini adalah konsumen yang membeli dan menggunakan bedak Pixy yang berada di Wilayah Jakarta Barat. Metode analisis yang digunakan dalam penelitian ini adalah regresi linier berganda. Hasil penelitian menunjukan bahwa Celebrity Endorser, Kualitas Produk dan Iklan secara parsial memiliki pengaruh terhadap Keputusan Pembelian. Selain itu hasil penelitian menunjukan bahwa secara bersama-sama Celebrity Endorser, Kualitas Produk dan Iklan memiliki pengaruh signifikan terhadap Keputusan Pembelian. Kata Kunci : Celebrity Endorser, Kualitas Produk, Iklan dan Keputusan Pembelian
Pengaruh Kepercayaan, Harga, dan Kualitas Produk Terhadap Keputusan Pembelian BBM Pertalite (Studi Kasus Pada Pengguna BBM Pertalite Di Wilayah Puri Kembangan, Jakarta Barat) Andreas Pardomuan Purba; Endang Ruswanti
Jurnal Manajemen dan Bisnis Indonesia Vol 3 No 1 (2015): Jurnal Manajemen Bisnis Indonesia - Edisi Oktober 2015
Publisher : Forum Manajemen Indonesia (FMI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31843/jmbi.v3i1.71

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kepercayaan, harga dan kualitas produk terhadap keputusan pembelian: studi kasus pada pengguna BBM pertalite di wilayah puri kembangan, Jakarta Barat. Variabel yang diteliti adalah kepercayaan, harga dan kualitas produk, sedangkan variabel dependen adalah keputusan pembelian. Populasi dari penelitian ini adalah seluruh orang yang sudah pernah melakukan pembelian BBM pertalite di SPBU Puri Kembangan, Jakarta Barat yang jumlahnya tidak diketahui. Sampel penelitian ini adalah 150 responden dengan metode Hair. Alat analisis menggunakan uji regresi berganda, uji asumsi klasik dan uji hipotesis F dan t. Hasil penelitian menunjukan secara simultan berpengaruh signifikan. Secara parsial kepercayaan, dan kualitas produk berpengaruh secara signifikan terhadap keputusan pembelian, sedangkan harga tidak berpengaruh terhadap keputusan pembelian. Faktor yang paling dominan dari ketiga variabel bebas tersebut adalah variabel kualitas produk. Kata kunci: Kepercayaan, Harga dan Kualitas Produk
Level of Acceptance of Telemedical Innovation and Its’ Correlation in Health Service At Medistra Hospital Michael Aditya Marjoto; Hasyim; Endang Ruswanti
International Journal of Nursing and Health Services (IJNHS) Vol. 6 No. 1 (2023): International Journal of Nursing and Health Services (IJNHS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v6i1.714

Abstract

Background: The development of telemedicine for patient care, especially during the COVID-19 pandemic, is essential to improve the quality of hospital services. Objective: The study aimed to examine whether the perception of innovation attribute factors simultaneously influences the level of acceptance of telemedicine in Medistra hospitals. Method: This study applied the cross-sectional design. The samples were all polyclinic nurses, outpatient admins, outpatient billing, and general practitioners at Medistra Hospital, totaling 120 respondents. Result: The transformational leadership style, career development, and commitment of health workers have a direct influence on performance of health workers. The results of the indirect effect indicate that the commitment of health workers is more dominant in mediating the impact of career development on the performance of health workers. Conclusion: The management unit needs to pay more attention to employee career development training to obtain a career path in the hospital by increasing their work. Recommendation: Further researchers need employee performance to expand the other factors work discipline factors, work culture, motivation, and others, using the broad population
Knowledge, Skill, and Mentoring System of Chairman on Influencing the Team Method Approach at Inpatient Room of Cengkareng Hospital Febri Dian Morina; Endang Ruswanti; Kemala Rita Wahidi
International Journal of Nursing and Health Services (IJNHS) Vol. 6 No. 1 (2023): International Journal of Nursing and Health Services (IJNHS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v6i1.715

Abstract

Background: The team often organizes nursing services to improve healthcare services. Objective: The study aims to obtain empirical evidence of the influence of the team leader's knowledge and skills on implementing the team method with the mentoring system as a moderating variable. Method: This study applied to the cross-sectional study. The population was the team leader who served in the inpatient installation of as many as 107 personnel. Result: The results found that knowledge, skills, and mentoring system among team leaders significantly affect the implementation of the team method. While partially only the mentoring system does not affect the effectiveness of the team method implementation, the mentoring system cannot moderate the relationship between team method knowledge and skills on the efficacy of team method implementation. Conclusion: Supposedly, to increase the effectiveness of implementing the team method, the head of the room as a manager would be better off if he only carried out the supervisory and control functions. Recommendation: The team leader needs to improve their knowledge and skills to implement the team method effectively. Further studies need to explore how mentoring system could improve the team approach using the mixed method study
Brand Image and Social Media in Determining Patient Decisions: The Role of Trust Intervention Lusiana Agustin; Endang Ruswanti; CSP Wekadigunawan
Antigen : Jurnal Kesehatan Masyarakat dan Ilmu Gizi Vol. 2 No. 4 (2024): Antigen: Jurnal Kesehatan Masyarakat dan Ilmu Gizi
Publisher : LPPM STIKES KESETIAKAWANAN SOSIAL INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57213/antigen.v2i4.439

Abstract

This research is based on a decrease in the number of new and old patients in outpatient installation services in 2022. The purpose of this study was to empirically reveal the effect of brand image, social media promotion on patients' decisions to seek treatment, with trust as an intervening variable. This research is included in the quantitative research with a cross sectional study approach, the population used is patients who use health services in outpatient installations, the sample technique uses probability sampling, the sample calculation is by calculating the number of indicators X 5, so that the sample size is 225 respondents with accidental sampling technique. The analytical method used is the three box analysis method and SEM with the help of the Amos program. The results of the analysis conclude that brand image has no effect on decisions, social media promotion and trust have an effect on patient decisions. Brand image and social media promotion affect patient trust and with patient trust, brand image and social media promotion are higher in influencing patient decisions to seek treatment.
Analisis Pasar Monopoli Dalam Perspektif Ekonomi ISlam Dan Etika Bisnis Islam Nia Pususpita Hapsari; Endang Ruswanti
Jurnal Manajemen DIVERSIFIKASI Vol. 4 No. 4 (2024): Desember
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/diversifikasi.v4i4.7680

Abstract

Monopoly market share, namely: the composition of market share indicates that one seller orproducer dominates the market, so that it has is a market structure characterized by oneseller or producer dominating the market so that it has the power to determine prices andsupply. In an Islamic economic perspective, monopoly practices are often consideredunethical because they have the potential to harm consumers and create injustice due to thedistribution of resources. This article aims to analyze monopolized markets from theperspective of Islamic economics and Islamic business ethics by highlighting relevant Islamicbusiness ethics doctrines, such as justice, balance (mizan), and the prohibition of exploitation(gharar, and ikhtiar). Analyzing monopoly markets from the perspective of Islamic economicsand Islamic business ethics, taking into account the basic doctrines in fiqh muamalah,justice, and social responsibility. This article also discusses the implications of thesedoctrines for regulation and business practices in monopoly markets. How reviewingmonopolistic practices is contrary to the doctrine of Islamic business ethics, whichemphasizes honesty, transparency, and mutual prosperity. Research with a qualitativeapproach by analyzing literature and theories of Islamic economics and business ethics. Thisresearch concludes that monopoly markets conflict with the basic guidelines of Islamiceconomics that focus on the balanced welfare of the people. In Islamic business ethics, monopoly is considered a practice that inconsistent with the teachings of beliefs thatencourage healthy competitions and honnest trade.
Analysis Of The Influence Of Brand Image and Patient Experience On the Impact Of Brand Image and Patient Experience On Patient Loyalty With Trust As a Mediating Variable in Private Insurance Inpatients at RS MRCCC Siloam Semanggi Marselinus Surya; Endang Ruswanti; Wahyuni Dian Purwati
Vitamin : Jurnal ilmu Kesehatan Umum Vol. 3 No. 2 (2025): April : Jurnal ilmu Kesehatan Umum
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/vitamin.v3i2.1221

Abstract

Patient loyalty is an attitude that drives behavior to return to using the services of a hospital, incorporating emotional aspects, particularly making regular and repeated visits with high consistency. This study aims to obtain empirical evidence of the relationship between brand image, patient experience, and trust on the loyalty of inpatients using private insurance at MRCCC Siloam Semanggi Hospital. The background of this research is the trend of decreasing patient numbers in 2023 among those with private payment and non-JKN insurance. Additionally, secondary data from patient feedback forms revealed some patients were dissatisfied with services not meeting their expectations and showed a tendency to switch hospitals. Based on the data, there is a noticeable decline in the number of patients in the inpatient unit, reflecting an issue with patient loyalty towards MRCCC Siloam Hospital. The research design used is a quantitative study with a cross-sectional design, involving 75 inpatients as the subjects of this study. Data collection was carried out by distributing questionnaires to inpatients randomly, with informed consent. The analysis tool used is Structural Equation Modeling (SEM). The results of the study based on the analysis test show a significant influence of brand image, patient experience, and trust on patient loyalty. However, the influence of brand image and patient experience on patient loyalty, when mediated by trust, is not significant. It is recommended that the hospital improve patient loyalty by enhancing the quality of services through various internal evaluations of the existing system to meet patient expectations and build stronger relationships.
Analisa Gaya Kepemimpinan, Motivasi, Budaya Kerja Mempengaruhi Kinerja Dan Dimediasi Komitmen Pada Rumah Sakit Jayakarta Hapsari, Nia Puspita; Endang Ruswanti
Jurnal Manajemen DIVERSIFIKASI Vol. 5 No. 1 (2025): Maret
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/diversifikasi.v5i1.7657

Abstract

The leadership style of a business venture is important for the sustainability and development of climate, and employee performance. The problems in hospitals seen from the pre-survey showed that leadership style is 69%, employee satisfaction is 59%, employee motivation is 55%, the culture planned by the organization is 60% implemented by employees, organizational commitment is 60% and employee performance is 62%. For this reason, this research will examine transformational leadership style, intrinsic motivation, organizational culture, employee commitment, and performance. The research method is surveyed and quantitative research. Data was collected through questionnaires to capture latent variables—sampling applied purposive sampling, namely employees who have worked for more than one year. The analysis tool used was SEM with the Lisrel program, the research sample was 157 respondents consisting of 87 women and 70 men aged 24-39 years. The research results imply that employee performance is mediated by commitment, commitment is influenced by leadership style, and leadership and organizational culture directly influence employee performance.
Analysis Of Social Media Marketing Activities and Brand Image On Brand Loyalty With Brand Reliability as a Mediating Variable: Study Of Physiotherapy Unit RSO Siaga Raya Ersa Laila; Endang Ruswanti; Wahyuni Wahyuni
Vitalitas Medis : Jurnal Kesehatan dan Kedokteran Vol. 2 No. 2 (2025): Vitalitas Medis : Jurnal Kesehatan dan Kedokteran
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/vimed.v2i2.1380

Abstract

Background: Brand loyalty reflects patients' tendency to continue using a hospital's services and recommend them to others. However, the decline in physiotherapy patient visits since the COVID-19 pandemic has affected hospital revenue, while brand image and digital marketing via Instagram are still underutilized. Most previous studies have addressed brand loyalty in general, while specific studies on physiotherapy units are still rare. Although many studies show that SMMA and brand image affect loyalty through brand trust, research specifically examining the role of brand reliability as a dimension of trust in healthcare services is still limited.Objective: This study fills this gap by examining the influence of SMMA, brand image, and brand reliability on brand loyalty in the context of physiotherapy services at Siaga Raya Orthopedic Hospital.Methods: This research uses quantitative methods with a purposive sampling technique on 120 respondents. Data analysis was conducted using Structural Equation Modeling (SEM) with the Partial Least Square (PLS) method. The study develops the SOR (Stimulus-Organism-Response) theoretical framework.Results: SMMA has a significant effect on brand loyalty both directly and through the mediation of brand reliability. In contrast, brand image requires brand reliability mediation to influence loyalty. Brand reliability proved to be an essential element in building patient loyalty.Implications: Hospitals need to design marketing strategies through social media and brand image that are not only attractive but also reflect service reliability to establish long-term relationships with patients.
Co-Authors Adilla Anggraeni Anastina Tahjoo Andreas Pardomuan Purba Annisa Intan Lestari CSP Wekadigunawan Dadang Ibrahim Dede Cintia Dianni Martin Dimas Angga Negoro Eri Yudhya Mulayani Ersa Laila Febri Dian Morina Gilang Pratama Hapsari, Nia Puspita Hasyim Ikhsan Febriansyah Imam Muhtadin johannes johannes Kemala Rita Wahidi Lusiana Agustin Marsela Marsela Marselinus Surya Michael Aditya Marjoto Munawar Munawar Nadia Shabrina Amalia Nadia Widni Putri Nesya Noer Kemalasari Nia Puspita Hapsari Nia Pususpita Hapsari RATNA INDRAWATI Shindy Kurnia Putri Tantri Yanuar Rahmat Syah Wahyuni Dian Purwati wahyuni wahyuni