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Journal : JURNAL GOVERNANCE OPINION

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ANALISIS PELAKSANAAN PELAYANAN PUBLIK DI KANTOR KELURAHAN POLONIA KECAMATAN MEDAN POLONIA Pin Pin; Yosrudi Halawa; Temawanolo Hulu
JURNAL GOVERNANCE OPINION Vol 7 No 1 (2022): APRIL
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) UDA

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Abstract

Penelitian ini dilakukan untuk mengetahui pelaksanaan pelayanan publik pembuatan Kartu Tanda Penduduk yang diberikan oleh pegawai ASN Kelurahan Polonia Kecamatan Medan Polonia yang diukur melalui beberapa indikator kualitas pelayanan, yaitu: jaminan, bukti langsung, empati, daya tanggap, kehandalan, dan komunikasi. Selain itu penelitian ini juga dilakukan untuk mengetahui faktor kendala dari kualitas pelayanan yang dapat dilihat dari sarana dan prasarana, prosedur pelayanan, dan kemampuan pegawai. Penelitian ini menggunakan pendekatan diskriptif kualitatif dengan pengumpulan data yang diperoleh dari observasi dan wawancara.Hasil penelitian yang didapatkan di lapangan menunjukkan bahwa pelaksanaan pelayanan publik tak hanya dapat dilihat dari segi kesederhanaan pelayanan tetapi lebih kepada penempatan posisi para pelaksana pelayanan serta memahami tugas dan kewajiban sebagai pemberi pelayanan di Kantor Lurah Polonia.Kesimpulan..dari..penelitian ini menunjukkan bahwa kendala atau permasalahan yang dihadapi dalam proses pelayanan harus disesuaikan dengan prosedur. Pelaksanaan pelayanan publik dalam pembuatan Kartu Tanda Penduduk, maka birokrat di tingkat kelurahan mampu memberikan pelayanan kepada masyarakat secara efektif.
PENGARUH KEPEMIMPINAN CAMAT TERHADAP DISIPLIN KERJA APARATUR SIPIL NEGARA DI KECAMATAN NAMORAMBE KABUPATEN DELI SERDANG Pin Pin; Reno Girsang
JURNAL GOVERNANCE OPINION Vol 6 No 1 (2021): April
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) UDA

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Abstract

Leadership is a process and activity that continues to develop so that individuals who are led carry out organizational activities according to the expected goals. The role of leaders in an organization is a measure of the success of the organization. Appropriate leadership can affect the process of an organization's activities towards achieving the desired goals. This study aims at (i) determining whether the leadership of the Head of Sub-District has an effect on the work discipline of the State Civil Apparatus in Namorambe District, Deli Serdang Regency. (ii) finding out what are the supporting factors and obstacles to the work discipline of the State Civil Apparatus in Namorambe District, Deli Serdang Regency. The form of this research is quantitative research. This research was conducted in the office of the Namorambe District, Deli Serdang Regency. Data collection techniques are through library research and field research. Types and sources of data carried out in this study are primary data and secondary data. The results of this study illustrate that the leadership of the sub-district head has a significant influence on the work discipline of the State Civil Apparatus in Namorambe District, Deli Serdang Regency. This is in accordance with the Pearson and Spearman's Rho correlation coefficient, which is between 0.40-0.70. The good relationship that was built by the Head of Sub-district, consistent sanctions and clear instructions were the supporting factors for the discipline
Co-Authors Abdul Kadir Asbol Nadeak Bertha Nellya Besti Rohana Simbolon Besti Rohana Simbolon Simbolon Doli Tua Mulia Raja Panjaitan Dominar Dominika Siallagan Fitriani Saragih Jannus Timbo Halomoan Siahaan Matius Bangun Muhammad Afri Rizki Lubis Nusantara Ginting Pangeran Teguh Anugrah Rada Agencia Girsang Reno Girsang Teman Yuce Gulo Temawanolo Hulu Yosrudi Halawa