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Joko Hardono
Universitas Muhammadiyah Tangerang
Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Transportation

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Journal : Journal Industrial Manufacturing

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ANALISIS PENJADWALAN ULANG PENERBANGAN PESAWAT BOEING 737-900ER PADA PT. BATIK AIR DI BANDARA SOEKARNO-HATTA Henri Ponda; Joko Hardono; Dodi Gusnaldi
Journal Industrial Manufacturing Vol 3, No 2 (2018): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v3i2.849

Abstract

Setiap perusahaan penerbangan memerlukan penjadwalan yang tepat dan baik. Penjadwalan yang tepat akan mendukung pencapaian tujuan perusahaan, yakni memaksimalkan pendapatan.Salah satu cara untuk menyusun jadwal penerbangan yang baik adalah dengan meminimumkanwaktu tunggu bandara, yaitu lamanya pesawat berada di darat menunggu untuk diterbangkan kembali. Penulisan laporan ini bertujuan untuk melakukan penjadwalan ulang berdasarkan waktu tunggu pesawat Boeing 737-900ER yang dioperasikan PT Batik Air. Metode studi kasus diterapkan dalam penulisan ini. Data yang digunakan adalah data sekunder berupa jadwal penerbangan Boeing 737-900ER pada tanggal 21 Juni sampai 10 Juli 2017. Bandara yang dilayani pesawat ini adalah Surabaya, Semarang, Banjarmasin, Denpasar, Manado, Ambon, dan Jayapura. Penjadwalan ulang dilakukan dengan menerapkan metode Hungarian. Hasil penelitian menunjukkan bahwa dengan menerapkan Metode Hungarian, waktu tunggu bandara secara keseluruhan dapat dipersingkat sebanyak 10.045 menit. Penghematan waktu tersebut dapat dilakukan di Bandara Cengkareng. Saat ini Batik Air mengoperasikan 4 pesawat jenis Boeing 737-900ER untuk melayani jalur penerbangan tersebut, tetapi dengan penghematan waktu tunggu bandara tersebut pihak Batik Air sebenarnya hanya membutuhkan 3 pesawat.Kata Kunci : Penjadwalan ulang penerbangan, Boeing 737-900ER, waktu tunggu bandara, model penugasan, Metode Hungarian.
PERANCANGAN KEY PERFORMANCE INDICATORS KINERJA SUPPLY CHAIN PT.XYZ DENGAN PENDEKATAN BALANCED SCORECARD Joko Hardono; Henri Ponda
Journal Industrial Manufacturing Vol 3, No 1 (2018): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v3i1.613

Abstract

Supply Chain performance measurement PT.XYZ had only seen from the productivity of the Company. Productivity is only able to measure the performance of the internal process, while the internal process is but one link in the chain of Supply Chain. Companies need to design a model of supply chain performance measurement as a whole and integrated in a causal relationship, ranging from suppliers, internal processes to customers, in order to know the effectiveness of supply chain companies. Balanced scorecard meet the necessary perspective. Balanced scorecard model is used as a framework for designing of Key Performance Indicator (KPI) of supply chain performance PT.XYZ. KPI is design based on 4 perspectives, that is : internal processes, customers, learning and growth and perspective financial. Weighting to determine priorities between perspective and KPI performed using Analytical Hierarchy Process (AHP). Result from th eanalysis is generated 20 KPI. Internal process perspective contain 9 KPIs with total weight 21,0 %, Customer perspective contain 6 KPIs with total weight 42,6 %, Learning and growth perspective contain 4 KPIs with total weight 17,5 %, Shareholder perspective contain 1 KPI with total weight 19,0.
ANALISA TEKNIK PENGUKURAN KEPUASAN PELANGGAN PADA PT GRAMEDIA ASRI MEDIA (REGIONAL I TB.GRAMEDIA BALEKOTA) Joko Hardono; Henri Ponda; Devi Setyaningsih
Journal Industrial Manufacturing Vol 4, No 1 (2019): Journal Industrial Manufacturing
Publisher : Program Studi Teknik Industri Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jim.v4i1.1245

Abstract

This research proposes Analysis of Customer Satisfaction Measurement Techniques At PT Gramedia Asri Media (Regional I TB.Gramedia Balekota) the purpose of this research is to find out what aspects are used by PT. Gramedia Balekota to assess customer satisfaction and analyze customer satisfaction assessment techniques applied by PT. Gramedia Balekota at this time. The research method used in this study is the method of observation, interview, questionnaire, and literature study. Comparing the current method to  Servqual Method with five aspects of customer satisfaction, namely Tangible, Reliability, Responsivenessi, Assurance, and Empaty. From the results of questionaire satisfaction of TB customers. Gramedia Period period January 2018-May 2018 obtained results A total of 189 respondents gave an assessment of Sad Emoticon, a total of 205 respondents gave an Emoticon flat rating, and as many as 106 respondents gave an assessment of Smile Emoticon. The aspect of customer satisfaction assessment included in TB. Gramedia Balekota in it’s questionnaire to measure customer satisfaction. TB.Gramedia Balekota only uses three indicators, namely product availability, shopping convenience, and product quality. Product availability and product quality enter the tangible aspect. And the convenience of shopping goes into the Reliability aspect. So that in measuring the satisfaction of  TB customers, Gramedia Balekota has not fulfilled the five aspects of service quality.Key words :  Measurement, customer satisfactions, Servqual Method , service quality
Co-Authors Andi Friyatna Devi Setyaningsih Dian Friana Hidayat Dodi Gusnaldi Hendra Pratama Henri Ponda Henri Ponda Riki Candra Putra