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PERBEDAAN KUALITAS PELAYANAN PADA PASIEN BPJS DAN PASIEN UMUM RAWAT INAP DI RUMAH SAKIT MUHAMMADIYAH MEDAN TAHUN 2019 ODI SUPANDRI; OTNIEL KETAREN; LIA ROSA VERONIKA
JURNAL ILMIAH SIMANTEK Vol 3 No 3 (2019): JURNAL ILMIAH SIMANTEK
Publisher : LP2MTBM MAKARIOZ

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (666.539 KB)

Abstract

Improving the quality of service is one of the most crucial issues in management, include in the government and the private sector. This happens because on the one hand the demans of the community towards improving the quality of services are getting bigger, while on the other hand the practice of service delivery has not experienced significant improvements so that it can have an impact on patient satisfaction. The purpose of this study was to determine the differences in the quality of care for general patients and BPJS’ patients in Muhammadiyah Medan Hospital 2019. The type of this research is correlation descrption with the cross sectional approach, Population used in this study was all inpatient patient Muhammadiyah Hospital in Januari 2019 as 260 people. Sample was a half of the population in this study. Sampling used the slovin formula. In accordance with the results of sample calculations obtained with a sample of 158 respondent with 110 people of BPJS’ patient and 48 people of general patient. Sampling procedure used accidental sampling, was the sampling was carried out in inpatient who happened to meet with researchers at Muhammadiah Medan Hospital. The result showed there is a difference in the service quality of general patients and BPJS’ patients in Muhammadiyah Medan Hospital with p value = 0.01 < 0,05. In connection with this, it is to improve patient satisfaction with services at Muhammadiyah Medan Hospital. It is better for the hospital to improve the quality ot they services especially in tangibles of hospital whose conditions are inadequate.
Determinan Kesehatan Mental Studi pada Mahasiswa Tingkat Akhir Program Sarjana di Fakultas Ekonomi dan Bisnis Islam UIN Sumatera Utara Tahun 2025 Fachrul Riza; Donal Nababan; Lia Rosa Veronika; Frida Lina Tarigan; Mido Ester J. Sitorus
Jurnal Ners Vol. 10 No. 3 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i3.57996

Abstract

Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis determinan yang berhubungan dengan kondisi kesehatan mental mahasiswa tingkat akhir program sarjana di Fakultas Ekonomi dan Bisnis Islam UIN Sumatera Utara pada tahun 2025. Penelitian ini menggunakan pendekatan kuantitatif dengan desain cross-sectional. Sampel penelitian berjumlah 278 responden yang dipilih melalui teknik purposive sampling. Pengumpulan data dilakukan menggunakan instrumen kuesioner terstandar dan dianalisis dengan uji chi-square. Hasil analisis menunjukkan bahwa mayoritas responden (68,0%) berada dalam kategori gangguan kesehatan mental berat, 21,2% mengalami gangguan ringan, dan hanya 10,8% tidak menunjukkan gejala gangguan mental. Seluruh variabel independen, yaitu tingkat resiliensi, strategi koping, dukungan sosial, tekanan finansial, dan tekanan akademik menunjukkan hubungan yang signifikan secara statistik terhadap kesehatan mental (p < 0,05). Mahasiswa dengan resiliensi rendah memiliki risiko lebih dari dua kali lipat mengalami gangguan mental berat dibandingkan yang beresiliensi tinggi (OR = 2,648; 95% CI: 2,404–2,879). Risiko gangguan mental juga lebih tinggi pada mahasiswa dengan strategi koping lemah (OR = 2,959), dukungan sosial rendah (OR = 2,908), tekanan finansial tinggi (OR = 1,947), dan tekanan akademik tinggi (OR = 1,601). Temuan ini menegaskan bahwa kondisi psikologis mahasiswa tingkat akhir dipengaruhi oleh interaksi berbagai faktor internal dan eksternal, serta menyoroti pentingnya intervensi holistik dalam upaya peningkatan kesejahteraan mental di lingkungan pendidikan tinggi Islam. This study aims to identify and analyze the determinants associated with the mental health condition of final-year undergraduate students at the Faculty of Islamic Economics and Business, UIN Sumatera Utara, in 2025. The research employed a quantitative approach with a cross-sectional design. The sample consisted of 278 respondents selected using a purposive sampling technique. Data were collected through standardized questionnaires and analyzed using the chi-square test. The results showed that the majority of respondents (68.0%) were categorized as experiencing severe mental health disorders, 21.2% experienced mild disorders, and only 10.8% showed no symptoms of mental health problems. All independent variables—namely resilience level, coping strategies, social support, financial pressure, and academic pressure—were statistically significantly associated with mental health status (p < 0.05). Students with low resilience were more than twice as likely to experience severe mental disorders compared to those with high resilience (OR = 2.648; 95% CI: 2.404–2.879). The risk was also higher among students with weak coping strategies (OR = 2.959), low social support (OR = 2.908), high financial pressure (OR = 1.947), and high academic pressure (OR = 1.601). These findings emphasize that the psychological condition of final-year students is influenced by the interplay of various internal and external factors and highlight the need for holistic interventions to improve mental well-being within Islamic higher education institutions.