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All Journal BASKARA: Journal of Business and Entrepreneurship Neo Politea : Jurnal Ilmiah Administrasi Negara Jurnal Media Administrasi
Qiqi Asmara
Universitas Muhammadiyah Jakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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Quality of Jakarta Smart Card Services in East Jakarta Retnowati Wahyuning Dyas Tuti; Diah Lina Setyawati; Qiqi Asmara
BASKARA : Journal of Business and Entrepreneurship Vol 4, No 1 (2021): Baskara: Journal of Business and Entrepreneurship
Publisher : Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54268/baskara.4.1.73-83

Abstract

The purpose of this study was to determine the quality of service Jakarta Smart Card in East Jakarta. This study uses Home Visits Service Quality with indicator: Tangibles, Reliability, Responsive, Assurance, and Empathy. This method used is descriptive qualitative approach. Data collection is done by interview, observation, and documentation. Data analysis uses analysis models from Miles and Huberman, and data validity testing uses triangulation techniques from Moleong. The results of the study stated that the Quality of Smart Jakarta Card Services in East Jakarta has run according to Service Quality theory. Tangibles: facilities and infrastructure used by the school in carrying out the distribution and service of smart Jakarta cards to students is adequate, starting from the computerization and administration system. Reliability: the provision of services in Jakarta Smart Card or operator friendly and efficient in providing services, related to the provision of information about Jakarta Smart Card. Responsive: The school always helps and directs students and parents to all forms of services related to the Jakarta Smart Card and from the results of interviews and observations it can be seen that the operator provides services to students and parents quickly, accurately and responds according to the aspirations of the needs. Assurance: Jakarta Smart Card services are supported by the government. and Empathy: giving or distributing the assistance of the Jakarta Smart Card to students at the Ar-Raisiyah Pharmacy Vocational School in East Jakarta, namely by providing assistance to students who are truly financially unable to reach the target. But in terms of timeliness is still lacking. Needed speed up the thawing process Jakarta Smart Card. Conclusion:  Jakarta Smart Card of sufficient quality service.
EVALUASI KEBIJAKAN PROSES PEMBANGUNAN PLTN DI SEMENANJUNG MURIA KABUPATEN JEPARA JAWA TENGAH QIQI ASMARA
NEO POLITEA Vol 1, No 1 (2020): NEO POLITEA
Publisher : Prodi Ilmu Administrasi Negara, Universitas Al Ghifari

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (401.923 KB) | DOI: 10.53675/neopolitea.v1i1.101

Abstract

The main problem that has become a phenomenon in this study is the evaluation of the policy of the process of building a nuclear power plant in the Semenanjung Muria, Jepara Regency, Central Java Province. This policy evaluation is designed to be able to describe the stages of the process, mechanism and objectives of development policy evaluation in the implementation of the construction of nuclear reactors in the Muria Peninsula. The national energy crisis facing the country of Indonesia can be overcome by the existence of alternative energy, namely nuclear power plants. The results of the evaluation conducted by BATAN stated the feasibility of building a nuclear power plant on the Semenanjung Muria, but this contradicts the opinions of the people who strongly reject the process of building a nuclear power plant in their region. This is then the researcher analyzes further and becomes the focus of discussion in this study. This study uses Dunn's policy evaluation theory as an analysis knife in analyzing the policy evaluation of the process of building a nuclear reactor on the Semenanjung Muria. The dimensions of the policy evaluation studied are effectiveness, efficiency, adequacy, leveling, responsiveness, and accuracy. This study uses qualitative methods, using primary data and secondary data. Primary data were obtained through in-depth interviews with related parties' perceptions about the policy. Secondary data collected in the form of a chronology of policies, laws and regulations and news about the research theme. The results of this study indicate that the evaluation of nuclear power plant development policies on the Semenanjung Muria has not been effective. This is due to public concern about the dangers of nuclear radiation that may be caused in the operation of nuclear reactors. In addition, problems related to political issues also have an impact on the discrepancy of the results of evaluations conducted by BATAN with the conditions that occur in the field. This continues with the era of reforms which has a direct impact on changing the direction of development and national nuclear policies.
Implementasi Kebijakan Pelayanan Terpadu Satu Pintu (PTSP) di Pengadilan Agama Kelas I A Kota Depok Rahmawati Rahmawati; Qiqi Asmara
Jurnal Media Administrasi Vol 9 No 1 (2024): April : Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v9i1.1403

Abstract

To improve service quality, the Supreme Court of the Republic of Indonesia issued a Decree of the Director General of the Religious Courts Number 1403.b/DJA/SK/OT.01.3/8/2018 Concerning Guidelines for One-Stop Services in the Religious Courts Environment. With this policy, the Depok Religious Court implemented the One-Stop Integrated Service. In implementing the One Stop Integrated Service at the Depok Religious Court, several obstacles were found in its implementation. The aim of this study is to identify and analyze the implementation of the One Stop Service policy at the Depok Religious Court. The theory of this research uses the theory of policy implementation in the George Edward III model. By using a descriptive method with a qualitative approach. Retrieval of data using interviews, observation and documentation. Meanwhile, to test the validity of the data using triangulation techniques. The results of the research from 4 indicators that regarding communication it is necessary to carry out more socialization because many people do not know about the mechanism in the procedure for handling service cases that exist at PTSP. Resources, in terms of quantity the number of officers at PTSP is still small while the number of cases at the Depok Religious Court is quite a lot. In terms of quality, there is a need for training because there are still officers who are less responsive, and the existing facilities and infrastructure at PTSP have not been integrated all in one door due to limited land. Disposition, the executors have a commitment to carry out this policy by delivering tasks that are good enough in accordance with the contents of the instructions in the policy. Bureaucratic Structure, the officers have carried out the policy in accordance with the applicable SOP. Suggestions from this study are that socialization must be increased and there is a need for land expansion to support infrastructure facilities and additional staff on duty at PTSP so as to maximize service time.
Co-Authors Diah Lina Setyawati Rahmawati Rahmawati Retnowati Wahyuning Dyas Tuti