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All Journal Indonesian Journal of Sport Management
Y. Tovan Juni Samudro
Universitas Tanjungpura
Arts Humanities Education Public Health Social Sciences

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Customer Satisfaction with Massage Service (Sport Personnel and General) Iskandar; Y. Tovan Juni Samudro; Uray Gustian
INDONESIAN JOURNAL OF SPORT MANAGEMENT Vol 1 No 2 (2021): INDONESIAN JOURNAL OF SPORT MANAGEMENT
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/ijsm.v1i2.1127

Abstract

The problem in this study is how the level of customer service satisfaction for massage for sports / general practitioners. This study aims to see the level of customer satisfaction with massage services (sports and general practitioners) with variables 1. Reliability (reliability), 2. Responsiveness (responsiveness), 3. Assurance (assurance), 4. Empathy (empathy), 5. direct evidence (tangibles). Ex post facto quantitative descriptive research design for customers who had received massage services from October 2020 to February 2021. The instrument is in the form of a questionnaire in descriptive statistical analysis. The results of the research data concluded that the level of customer satisfaction in the very satisfied category was 91% and 7% satisfied.
Co-Authors Iskandar Uray Gustian