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All Journal METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi International Journal of Basic and Applied Science
Laphita Sari Simanjuntak
STMIK Pelita Nusantara
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Physics

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Decision Support System in Determining the Level of Customer Satisfaction in the SME Corner at the Department of Cooperatives, Small and Medium Enterprises, Deli Serdang Regency with the Analytical Hierarchy Process (AHP) Method Laphita Sari Simanjuntak
International Journal of Basic and Applied Science Vol. 9 No. 4 (2021): March: Basic and Applied Science
Publisher : Institute of Computer Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijobas.v9i4.22

Abstract

In order to increase customer satisfaction at the SME Corner of Deli Serdang, a research was conducted on the level of customer satisfaction in the SME Corner of Deli Serdang. To find out the extent to which the SME Corner's ability to provide satisfaction through its products, services, finances, delivery and company conditions, information marketing research is needed from the results of the marketing research aimed at knowing the attitudes and behavior of customers towards what is most influential in making decisions to become SME Corner customers in Department of Cooperatives, Small and Medium Enterprises Deli Serdang Regency. This study starts from the stage of analyzing the current system obtained from direct interviews with related parties and observations. While the design method uses the Unified Modeling language (UML) to describe the system design. In this case, to calculate the level of customer satisfaction, the AHP (Analytical Hierarchy Process) method is used. By using a decision-making system, it can provide convenience for the Deli Serdang UKM Corner to determine customer satisfaction in improving the quality to determine the level of customer satisfaction which is applied using PHP programming and MySql database. The system was developed using a software engineering approach, including analysis, design and implementation. At the analysis stage, process analysis, input analysis, output analysis, weakness analysis of the current system and needs analysis are carried out.
IMPLEMENTASI SISTEM PENDUKUNG KEPUTUSAN DENGAN METODE AHP DALAM MENENTUKAN TINGKAT KEPUASAN PELANGGAN (STUDIKASUS: DINAS KOPERASI, USAHA KECIL DAN MENENGAH KABUPATEN DELI SERDANG) Laphita Sari Simanjuntak; , Jijon Raphita Sagala
METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi Vol. 4 No. 1 (2018): Maret 2018
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/mtk.v4i1.60

Abstract

In order to increase customer satisfaction at Deli Serdang SME Corner, a study was conducted on the level of customer satisfaction in Deli Serdang SME Corner. To find out the extent to which UKM UKM's capabilities provide satisfaction through product, service, financial, shipping and company conditions, marketing research information from the results of marketing research is needed to find out the attitudes and behavior of customers towards what is most influential in making decisions at SME Corner customers Office of Cooperatives, Small and Medium Enterprises in Deli Serdang Regency. This research starts from the stage of analyzing existing systems that are obtained from direct interviews with related parties and observations. While the design method uses the Unified Modeling language (UML) to describe system design. In this case, to calculate the level of customer satisfaction, the AHP (Analytical Hierarchy Process) method is used. Using a decision-making system can provide convenience for Deli Serdang's UKM Corner to determine customer satisfaction in improving the quality to determine the level of customer satisfaction that is applied using PHP and MySQL Database programming .. The system was developed using a software engineering approach, including analysis, design and implementation . At the analysis stage, process analysis, input analysis, output analysis, ongoing system weakness analysis and needs analysis are carried out.
Co-Authors Jijon Raphita Sagala