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All Journal Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Switch: Jurnal Sains dan Teknologi Informasi
Mira Permatasari
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Computer Science & IT Industrial & Manufacturing Engineering

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Analisis Kinerja Sistem Informasi Pengiriman Surat Dengan Pendekatan UML Pada Perusahaan Ekspedisi Mira Permatasari; Nur Nawaningtyas Pusparini
Switch : Jurnal Sains dan Teknologi Informasi Vol. 2 No. 6 (2024): November : Switch: Jurnal Sains dan Teknologi Informasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/switch.v2i6.280

Abstract

This study aims to analyze the performance of the mailing system information in an expedition company using the Unified Modeling Language (UML) approach. The mailing information system plays a crucial role in the smooth operation of the expedition company, particularly in managing the dispatch and delivery of letters and documents effectively and efficiently. This research uses a descriptive method with a quantitative approach to illustrate and analyze the extent to which the system's performance meets user needs. Data were collected through a questionnaire distributed to 25 respondents, consisting of 17 females and 8 males, to measure three key aspects of the system: user satisfaction, ease of use, and access speed. The results of the study show that the majority of respondents gave very positive assessments of the system. The easeof use aspect received the highest average score (4.4), followed by access speed (4.28) and satisfaction (4.24). However, there are areas that can still be improved, particularly regarding user satisfaction and system access speed for greater optimization. Overall, the study concludes that the mailing information system in the expedition companys functioning well, but the company needs to continue innovating and improving the system's performance to better meet user expectations.
Analisis dan Perancangan Sistem Informasi Pengiriman Surat Berbasis Web pada Perusahaan Ekspedisi PT. Djakarta Ekspress Mira Permatasari; Ahmad Taufik
Jurnal ilmiah Sistem Informasi dan Ilmu Komputer Vol. 6 No. 1 (2026): Maret: Jurnal ilmiah Sistem Informasi dan Ilmu Komputer
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juisik.v6i1.2089

Abstract

PT. Djakarta Ekspress is an expedition company that still uses a manual system for its mail delivery operations, leading to various problems such as delayed data input, difficulties in archive searches, vulnerability to data loss, and the absence of real-time delivery tracking features. This research aims to analyze the existing manual system, design, and implement a web-based mail delivery information system as a solution to improve the company’s operational efficiency and effectiveness. The development method used is the Waterfall model, which includes the stages of requirements analysis, system design, implementation, testing, and evaluation. The implementation results show that the web-based system enables faster and more accurate mail data recording, automatic courier assignment, and safer data storage in a database. The system is also equipped with real-time delivery tracking features and the ability for couriers to upload delivery proof in the form of photos, thus assisting both admin and customers in monitoring delivery status. System evaluation based on questionnaire data shows a significant improvement from the "Very Poor" to "Very Good" category in terms of ease of use, feature completeness, and user satisfaction. Additionally, strengthening data security with encryption, two-factor authentication, and system scalability testing is recommended for future development. This system has proven to be effective in enhancing the efficiency, professionalism, and competitiveness of PT. Djakarta Ekspress in the digital era.
Co-Authors Ahmad Taufik Nur Nawaningtyas Pusparini