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All Journal Buletin Ilmiah Marina : Sosial Ekonomi Kelautan dan Perikanan Proceedings of International Conference on Da'wa and Communication Masjiduna : Junal Ilmiah Stidki Ar-Rahmah Journal of Islamic Management

Ahmad Khairul Hakim

Fakultas Dakwah Dan Komunikasi UIN Sunan Ampel Surabaya

Author-ID : 3374912

Religion Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Environmental Science Languange, Linguistic, Communication & Media Social Sciences

Published : 7 Documents Claim Missing Document

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Service Encounter di Yayasan Nurul Hayat Surabaya Firyal Afifah Huda; Ahmad Khairul Hakim
Journal of Islamic Management Vol. 1 No. 1 (2021): January
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

This study aims to describe the implementation of service encounters at the Nurul Hayat Foundation and the supporting and inhibiting factors in its application. To describe these two problems, the researcher used a qualitative approach with descriptive research type. The data collection techniques used were interviews, observation, and documentation. The results of this study indicate that the application of service encounters takes place in three stages, namely: pre-purchase, service encounter and post-purchase. In its implementation, service encounter support factors include: the use of SOPs as a basis for employees, a special team in monitoring employees on their SOPs, providing call centers, trying to solve any problems quickly, providing training for employees, providing product knowledge books to memorize, requiring customer service always friendly, strives to always be trustworthy in managing the money that has been given by consumers, guarantees consumer data, employees are able to adapt to every consumer who comes, requires cs employees to memorize the names of consumers who are interacting with employees, and have concrete evidence of the building and reviews from consumers. Meanwhile, the inhibiting factors for service encounters include: employees have odd jobs which can affect the service and one main building is inadequate in serving consumers

Formulasi Strategi Pembinaan Remaja Masjid Al-Falah Kelurahan Latsari Tuban Yayah Komariyah; Ahmad Khairul Hakim
Journal of Islamic Management Vol. 1 No. 2 (2021): July
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

The problem examined by this study is how the process strategy planning in the founding of Islamic Youth of Al-Falah Mosque in Latsari Tuban and what the content of planning the founding strategy. The research aims to illustrate how the Islamic Youth of Al-Falah Mosque in Latsari Tuban does to prepare strategy planning in the founding of Islamic youth and also to find out the content of planning the founding strategy. To describe that two problems, researcher used a qualitative method with case study. The data was dig deep with interview techniques, observation, and documentation. The research provided the following results. First, in strategy planning process, the Islamic Youth of Al-Falah Mosque used external analysis, then formulated vision for the next five years, discussion with core functionaries, then rediscuss to all of organization’s devisions and praying together. Second, the design of Islamic Youth founding strategy was that there was a formulation of a target program of activities, measuring activity program’s and also developes the activity by adding new activity programs.

Pengaruh Komunikasi Internal dan Kerjasama Tim terhadap Kualitas Kerja Karyawan RSI Mabarrot MWC NU Bungah Gresik Ahmad Khairul Hakim; Syifaun Nabilah Medika Putri
Journal of Islamic Management Vol. 2 No. 1 (2022): January
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

This study aims to determine the effect of internal communication and teamwork on the quality of work of employees simultaneously or partially at RSI Mabarrot MWC NU Bungah Gresik. The method used in this research is associative quantitative research. The researcher used multiple linear regression in answering the research objectives. This research is located at RSI Mabarrot MWC NU Bungah Gresik with a total of 87 respondents. The results of this study obtained test results on the formulation of the problem to prove that: First, there is a significant effect on internal communication and teamwork on the quality of employee work simultaneously. The two variables have a p value of 0.000 < 0.05. Second, there is a significant effect on internal communication and teamwork on the quality of employees' work partially. Third, the variable of internal communication and teamwork on the quality of employee work is the r value of 0.771. The value of 0.771 indicates the value of a strong relationship given the independent variable and the dependent variable. This variable has a p value of 0.000. Fourth, internal communication has a correlation value of 0.637, while teamwork has a correlation value of 0.719. Both of these variables indicate that internal communication and teamwork get a high or strong contribution. Fifth, the variable that has the highest value is teamwork, which is 0.719. Sixth, the regression model can be used as a predictor of employee performance in the future. This is due to the SEE value < standard deviation, which is 3.337 < 2.218.

Analisis Strategi Survival Pada Bisnis Travel Haji dan Umrah Saat Pandemi Covid-19 Di Shafira Tour & Travel Azrul Afrillana Awaludin; Ahmad Khairul Hakim
Journal of Islamic Management Vol. 3 No. 1 (2023): January
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/jim.v3i1.1198

This research aims to analyze the survival strategy of Shafira Tour & Travel during the Covid-19 pandemic and the factors that hinder the process of implementing a survival strategy. Metode qualitative research case studies with exploratory types of research. The data collection techniques used are in-depth interviews, participant observations, and documentation. The data validity technique used is the triangulation of data sources and techniques. The result of this research is that the survival strategy implemented by Shafira Tour & Travel is the result of integrating the company's three functions: operational management, marketing and finance. Meanwhile, the factors that hinder the implementation of survival strategies consist of internal and external factors

Co-Authors Aun Falestien Faletehan Azrul Afrillana Awaludin Firyal Afifah Huda Maulana Surya Ihsan Muchammad Firman Mauludin Syifaun Nabilah Medika Putri Viqi Al Wahyuddin Yayah Komariyah

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