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All Journal Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen
Sanusi Sanusi
Universitas Islam Kalimantan MAB Banjarmasin
Economics, Econometrics & Finance Social Sciences

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ANALISIS KOMUNIKASI PADA PROGRAM PEMBERDAYAAN MASYARAKAT (STUDI KASUS PROGRAM CORPORATE SOCIAL RESPONSIBILITY PENDIDIKAN PT. ADARO INDONESIA) Dedi Setia Rahman; Harunnurrasyid Harunnurrasyid; Sanusi Sanusi
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 5, No 2 (2018)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (317.806 KB) | DOI: 10.31602/al-kalam.v5i2.1710

Abstract

The purpose of this study was to determine how Communication Analysis Community Empowerment Program (A Case Study Corporate Social Responsibility Education Program). The method used in this study is a qualitative research method, this method is trying to describe and explain an event by looking at the facts that exist as observations, but researcher also analyze and integrate, after that researcher conducted a classification. Data collection methods that writer use are interviews and documentaries.These results indicate CSR Department PT. Adaro Indonesia also implements its management as POAC (Planning, Organizing, Actuating, Controlling). Fund management process of Adaro's CSR program PT. Adaro Indonesia is closely related to the district government. The results of the research, it was found that the knowledge of the community has a moderate level of knowledge on CSR.
POLA KOMUNIKASI BRANCH COLLECTION DALAM PROSES PENAGIHAN PEMBIAYAAN BERMASALAH KEPADA DEBITUR / NASABAH PT. BANK MUAMALAT INDONESIA, TBK CABANG BANJARMASIN Yuda Hertoni; Gt. Irhamni; Sanusi Sanusi
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 5, No 2 (2018)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (356.88 KB) | DOI: 10.31602/al-kalam.v5i2.1715

Abstract

The purpose of the research to be achieved is to know the process of financing problematic billing to the debtor / customer at PT. Bank Muamalat Indonesia, Tbk Branch Banjarmasin which has been run, to know the communication pattern of Branch Collection in the process of financing problematic billing to the debtor / customer PT. Banak Muamalat Indonesia, Tbk Banjarmasin Branch and to know what attitude changes happened to the debtor / customer when Branch Collection using the communication pattern.This research was conducted on 9 (Nine) informants, 3 (Three) Staff of Branch Collection and 6 (Six) people of debtors / customers. Each is divided into two stages, namely preliminary research and advanced research using structured interview instruments and qualitative methods that are descriptiveThe results of this study resulted in the following conclusions: 1. The process of financing disbursement problem to the debtor / customer at PT. Bank Muamalat Indonesia, Tbk Banjarmasin Branch which has been run by peaceful / kinship through persuasive negotiation with direct communication between Branch Collection with debtor / customer with the aim to find solution together mostly with mechanism of settlement through Restructuring, so until there is currently no settlement through litigation guarantee or through Auction Hall. 2. The communication pattern used by the Branch collection in the collection process to the debtor is the Communication Pattern of Cooperation (cooperation), Accommodation and Contravention, 3. The attitude change that occurs to the debtor / customer is by continuous visits whether the house of the debtor, place of business, workplace, parents, relatives or other relatives, the debtors feel embarrassed, uncomfortable and even disturbed the presence of Branch Collection in billing so that the debtor will be self-conscious to pay.
Co-Authors Dedi Setia Rahman Gt. Irhamni Harunnurrasyid Harunnurrasyid Yuda Hertoni