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The Contribution Sources of Reservation To Room Occupancy During Covid-19 Pandemic at Renaissance Bali Uluwatu Resort & Spa I Gede Suwantara; Lien Darlina; I Gusti Agung Mas Krisna Komala Sari; Ni Made Rai Sukmawati
International Journal of Economics and Management Research Vol. 1 No. 2 (2022): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Tujuan dari penelitian ini adalah untuk mengetahui seberapa besar pengaruh dari sumber reservasi seperti, online travel agent, offline travel agent, free independent travellers (FIT), dan group serta untuk mengetahui variabel mana yang paling dominan dalam meningkatkan tingkat hunian kamar. di Renaissance Bali Uluwatu Resort & Spa. Data yang diperoleh adalah melalui wawancara, observasi, dokumentasi dan studi kepustakaan. Analisis data dilakukan dengan analisis kuantitatif data sekunder, seperti analisis korelasi parsial, analisis korelasi ganda, uji asumsi klasik, uji regresi linier berganda, uji hipotesis, analisis koefisien determinasi, analisis statistik koefisien standar beta dan kontribusi efektif diuji dengan SPSS v. 25. Berdasarkan hasil analisis, terdapat pengaruh positif dan signifikan secara parsial antara online travel agent terhadap tingkat hunian kamar dengan p-value .000 < 0,05, offline travel agent terhadap tingkat hunian kamar dengan p-value .000 < 0,05, free independent traveler (FIT) terhadap tingkat hunian kamar dengan p-value .000 < 0,05 dan kelompok terhadap tingkat hunian kamar dengan p-value .000 < 0,05. Seperti halnya online travel agent, offline travel agent, free independent travellers (FIT), dan rombongan secara positif dan simultan mempengaruhi tingkat hunian kamar dengan p-value sebesar .000 < 0,05. Variabel dominan dalam peningkatan tingkat hunian kamar di Renaissance Bali Uluwatu Resort & Spa adalah online travel agent dengan nilai sumbangan efektif (SE) sebesar 26%.

Art Capital to Support the Establishment of Tourism Village of Tri Eka Buana Village in Sidemen, Karangasem I Gde Agus Jaya Sadguna; I Gusti Agung Mas Krisna Komala Sari; I G.P. Fajar Pranadi Sudhana
Journal of Business on Hospitality and Tourism Vol 7, No 1 (2021): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

The various potentials of each village or area in Bali has made it an island of prosperous wonders for tourism. Tri Eka Buana Village currently is in the process of becoming a tourism village, where Arak, a local liquor, is the main magnet. The aim of this research is 1) identify other aspects that support the development for the tourism village; 2) to identify the arts and cultures to be a capital that can support the development of the tourism village; 3) the attitude of the artists in the village towards the development of the tourism village. This research is a qualitative research, using purposive sampling to retrieve qualitative data from five determined interviewees, and uses the concept of tourism village and green tourism as the applicative theory. The result shows that, 1). although Tri Eka Buana Village’s main magnet is arak, arts and culture reside together in the village as an important aspect for the establishment of the tourism village; 2). this village has several forms of arts and culture such as Utamaning Malini Dance, Jaga-jaga Dance, pesantian, drama gong (theater), and traditional dances that are commonly used as entertainment; and 3).the artists in this village is willing to support the establishment of the tourism village by creating new dances and performances that are more suitable to showcase to future tourists.

Implementation of electronic word of mouth and service quality toward repurchase intention at K Club Ubud Resort Ni Wayan Okta Piani; I Gusti Agung Mas Krisna Komala Sari; I Gusti Agung Bagus Mataram
Journal of Applied Sciences in Travel and Hospitality Vol. 7 No. 1 (2024): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v7i1.38-51

This study aims to know the implementation and the influence of electronic word of mouth (E-WOM) and service quality towards repurchase intention at K Club Ubud Resort and determine which factors are the most dominant in increasing repurchase intention. The data collection used was observations, documentation, questionnaires, interviews, and literature studies with a total sample of 31 which was determined by the non-probability sampling method, namely saturated sampling. The data analysis technique is a mixing method design that refers to the explanatory sequential design, where quantitative analysis uses multiple linear regression analysis in the first stage and then is analyzed in more depth with qualitative descriptive analysis. The results of this study conclude that K Club Ubud Resort has implemented electronic word of mouth and service quality, where the determination coefficient found is 77,6%. The dominant factor based on the effective contribution value shows that service quality has the highest score (49,5%), followed by electronic word of mouth (28,1%). This phenomenon is caused by the stipulation of service standards which are the source of consumer satisfaction at K Club Ubud Resort. With excellent service, consumers will feel satisfied and will come to visit again (repurchase intention). Besides that, consumers will also promote the products they bought previously at K Club Ubud Resort either by word of mouth or through social networking sites.

Implementation of electronic word of mouth and service quality toward repurchase intention at K Club Ubud Resort Ni Wayan Okta Piani; I Gusti Agung Mas Krisna Komala Sari; I Gusti Agung Bagus Mataram
Journal of Applied Sciences in Travel and Hospitality Vol. 7 No. 1 (2024): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v7i1.38-51

This study aims to know the implementation and the influence of electronic word of mouth (E-WOM) and service quality towards repurchase intention at K Club Ubud Resort and determine which factors are the most dominant in increasing repurchase intention. The data collection used was observations, documentation, questionnaires, interviews, and literature studies with a total sample of 31 which was determined by the non-probability sampling method, namely saturated sampling. The data analysis technique is a mixing method design that refers to the explanatory sequential design, where quantitative analysis uses multiple linear regression analysis in the first stage and then is analyzed in more depth with qualitative descriptive analysis. The results of this study conclude that K Club Ubud Resort has implemented electronic word of mouth and service quality, where the determination coefficient found is 77,6%. The dominant factor based on the effective contribution value shows that service quality has the highest score (49,5%), followed by electronic word of mouth (28,1%). This phenomenon is caused by the stipulation of service standards which are the source of consumer satisfaction at K Club Ubud Resort. With excellent service, consumers will feel satisfied and will come to visit again (repurchase intention). Besides that, consumers will also promote the products they bought previously at K Club Ubud Resort either by word of mouth or through social networking sites.

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